Upgrade/repair stopped mid-upgrade. Why?

jonathan7007

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I needed to "repair" my Win7 Home Prem 64-bit (OEM) because optical drives could no longer write. sfc /scannow found nothing. So I chose upgrade in place because the idea of re-installing everything would be too disruptive and shouldn't be needed for this kind of problem. I had Kaspersky AV turned off. I was "upgrading" within Windows, as suggested here in Brink's tutorial and would not change versions.

After finding all the 550,000 files the upgrade process started to expand Windows files. The computer restarted right away after the beginning of that process but it went to the log-in and put up a message stating that "This version of Windows could not be installed." Nothing has changed on my mobo since the original install except a flash of a new BIOS version from Gigabyte. In fact, recently (but before the BIOS was flashed) I did re-install Win 7 from scratch (clean) and that went off without a hitch. As suggested in the message box I looked at the "Upgrade Adviser" pages but nothing seemed to be about this issue: same Win7 and same install DVD as its last clean install.

Any suggestions? I had considered fixWin before doing this, but sfc /scannow seemd like the stongest tool in its arsenal and I already did that and found nothing.

Thanks, in advance, for any suggestions.

jonathan7007
 

My Computer My Computer

Computer Manufacturer/Model Number
Home built
OS
Windows 7 Home Premium 64-bit
CPU
i7-920
Motherboard
Gigabyte x58A-u3dr
Memory
12GIG RAM
Hard Drives
Crucial 300SSD (boot)
(2) Seagate Barracuda XT 2TB
Western Digital Velicoraptor 150GIG
Case
Cooloer Master HAF932
Cooling
Megahalems+fan
Hello jonathan7007, welcome to Seven Forums!



"because optical drives could no longer write"




To me, this doesn't seem like a Windows issue.
 

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Yes, I wondered about that.
A week ago I had starting a burn on one of the two DVD writers and - goofy mistake - I moved another file to the writer icon mid-format (I think that's what it was doing...) and since then Win7 does the following:
1. when I put CD media in either drive and move a file Win 7 offers a format choice box that offers a. USB-like formatting, or b. CD/DVD formatting. BUT the CD/DVD choice is greyed out.
2. If I choose USB-like formatting the drive starts to format, gives a capacity, spin for a while and gives up in about 30 seconds or a minute and puts up the message that Windows could not finish this format" I looked to see if I made a screen grab of that but - sorry - I don't have one to give you the exact wording.

Because BOTH drives did that after my mistake I thought it might be the drives. I was trying to run a Seagate diagnostic in DOS and that program couldn't find the very drive that had booted the program in Caldera DOS that was running!

One of my DVD writers is Toshiba and the other a SONY Optiarc. I didn't think in this day and age these companies would have posted drivers I could re-install.

But the issue remains - perhaps for the future if there's a good fix for the drives inability to write - why would the repair upgrade in place not work?

Is it the BIOS re-flash?

Thanks for your response. Have to sign off here (Hawaii) until tomorrow.

jonathan7007
 

My Computer My Computer

Computer Manufacturer/Model Number
Home built
OS
Windows 7 Home Premium 64-bit
CPU
i7-920
Motherboard
Gigabyte x58A-u3dr
Memory
12GIG RAM
Hard Drives
Crucial 300SSD (boot)
(2) Seagate Barracuda XT 2TB
Western Digital Velicoraptor 150GIG
Case
Cooloer Master HAF932
Cooling
Megahalems+fan
Hello again Jonathan.



I'm not sure where to start with this, it's just that stuck out at me; I'm sure someone more versed with hardware issues will assist you before long so be sure to keep checking back.
 

My Computer My Computer

Computer Manufacturer/Model Number
* BFK Customs *
OS
W 7 64-bit Ultimate
CPU
Intel Q9550 Yorkfield
Motherboard
ASUS P5Q Pro
Memory
8GB Dominator 8500C5D
Graphics Card(s)
ATI : XFX 5870
Sound Card
Realtek HD Audio 7-1
Monitor(s) Displays
1x 47" LCD HDMI & 3x 26" LCD HDMI
Screen Resolution
1920x1080P & 1920x1200
Hard Drives
1x 80GB Intel X25-M G2 SSD : 1x 500GB & 1x 640GB WD Caviar Black(s)
PSU
Corsair 620HX
Case
Cooler Master RC-690
Cooling
Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
Keyboard
Microsoft 500
Mouse
Razer Diamondback 3G
Internet Speed
14 Mb/s
Other Info
1x Koutech 3Gb/s SATA HDD Hot Swap Rack
Extract the DVD to your desktop to run Setup as Administrator. This will cut your DVD drive out of the picture during Repair.

If this fails, download ISO and extract to Desktop.
 
Gregrocker,
Thanks!
Do you believe that the upgrade-in-place will help with the optical drive problem -- because I'd take less risky steps if I could. As this computer is a production machine I can't have the process go south and require even more work. So I'm risk-averse.

Also, don't the copy protections make taking the whole disk image on to the hard drive hard to do? I have ImageBurn and I *think* it would do this if there are not protections.

Thanks, again, for replying.

jonathan7007
 

My Computer My Computer

Computer Manufacturer/Model Number
Home built
OS
Windows 7 Home Premium 64-bit
CPU
i7-920
Motherboard
Gigabyte x58A-u3dr
Memory
12GIG RAM
Hard Drives
Crucial 300SSD (boot)
(2) Seagate Barracuda XT 2TB
Western Digital Velicoraptor 150GIG
Case
Cooloer Master HAF932
Cooling
Megahalems+fan
Given that upgrade-in-place is supposed to work without taking such steps, what went wrong?

Is flashing a mobo enough to change the id number that Windows (OEM) looks at?

jonathan7007
 

My Computer My Computer

Computer Manufacturer/Model Number
Home built
OS
Windows 7 Home Premium 64-bit
CPU
i7-920
Motherboard
Gigabyte x58A-u3dr
Memory
12GIG RAM
Hard Drives
Crucial 300SSD (boot)
(2) Seagate Barracuda XT 2TB
Western Digital Velicoraptor 150GIG
Case
Cooloer Master HAF932
Cooling
Megahalems+fan
Why are you dragging and dropping to your OD's? Use ImgBurn and browse to the files. If you need to burn other files click on the file and use WIndows Image burner.

Maybe the BIOS flash affected OD settings in BIOS. CHeck to see.

You can extract the ISO to the desktop at any time as long as one of your OD's will cooperate. If not send it over the network or put on USB storage using another machine. ImgBurn will work fine.

Back up your files and a System Image as Repair Install like any install or repair can fail.

It remains to be seen if this can correct the strange probs that occurred with both your OD's in Win7.
 
Greg,
checking that part of the BIOS carefully is a very good idea because this mobo from Gigabyte (X58A-u3dr) has - among the others -a pair of SATA connectors driven by a Gigabyte-made controller. This augments the 6 Intel 'bridge units and a Marvell SATA-3 pair of dedicated SATA-3 connectors. I get 10 SATA connections in all.

I placed both of the optical drives on the gigabyte controller... Hmmm. might check in with their forums and support to see if they have any issues showing up with that chip under that BIOS version re: optical drives.

If I switch cable locations I have to re-install Windows though the repair process anyway, right?

The last time I switched cables it was to make AHC possible on all the drives and I did the repair (from boot) to set the drivers correctly.

But I will look closely at the BIOS settings and ask in the Gigabyte forum about other people's experience with this BIOS version - and opticals on the Gigabyte controller. Let's see if I can fix this without resetting cables.

Again, thanks for the ideas and suggestions.

jonathan7007
 

My Computer My Computer

Computer Manufacturer/Model Number
Home built
OS
Windows 7 Home Premium 64-bit
CPU
i7-920
Motherboard
Gigabyte x58A-u3dr
Memory
12GIG RAM
Hard Drives
Crucial 300SSD (boot)
(2) Seagate Barracuda XT 2TB
Western Digital Velicoraptor 150GIG
Case
Cooloer Master HAF932
Cooling
Megahalems+fan
Hi again Jonathan -

I think you're on the right track. Doubt you'll have to reinstall 7 if you solve OD probs in BIOS or otherwise. Only if you change SATA controller setting may you need to reinstall.

The Repair Install is from the desktop in Win7, remember, so you'll need to be able to boot in to do it and you might not need it if after fixing the OD's.

We have a good hardware Forum here, and I'll ask for some bigger guns to help on this.
 
Last edited:
What BIOS version is currently installed?

Have you cleared the CMOS?
Page 29 of your motherboard manual.

Check Device Manager for yellow triangles, this indicates driver problems.

Start button, type 'Device Manager' in the search programs and files box, press enter.

What mode in BIOS are your HDDs and ODs in, IDE, SATA or RAID?

What are your IDE ATA/ATAPI controller drivers?

Right click the 'Intel 7 Series/3400 Series SATA AHCI Controller' or similar, click 'Properties' and the 'Driver' tab. Let us know the driver name and version.

You should be able to change the OD cables to the standard controller ports with no problems or extra steps required.
The two ports on the Gigabyte SATA controller are SATA2 3Gb/s ports, you need to check the drivers for these two ports, update if possible. Ports 8&9.
I wouldn't use the SATA 6 Gbps Support controller with Marvell's new SE9128 chips for high-speed SATA. Ports 6&7.
The Marvell controller is known to have some issues, update the driver if your using it.

Confirm the two ODs are plugged into the bottom two ports, #8&9.

Info from GA-X58A-UD3R (rev. 1.0)
Let us know your motherboard revision number, found on the lower left corner of the motherboard.

I would use the standard controller ports for the ODs.
OS HDD in port 0, then other HDDs, ODs in the last standard ports.
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
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Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
What BIOS version is currently installed?
F6 (8/24/10 most recent)
Have you cleared the CMOS?
Page 29 of your [COLOR=#0072BC ! important][COLOR=#0072BC ! important]motherboard [COLOR=#0072BC ! important]manual[/COLOR][/COLOR][/COLOR].
Not yet. I assume after doing so I'd have to go back and reset everything that I needed. Is there a benefit to nuking the BIOS and reflashing? Sounds like it introduces risks, and I would be interested in knowing the benefit.
Check Device Manager for yellow triangles, this indicates driver problems.
Did this long ago. Even tried removing them so the OS could "put them back". I am a little surprised that the drivers noted in Properties are generic Microsoft drivers. Might go back to the optical drive makers and try for some device-specifc drivers, but I need to look in the BIOS first.
Start button, type 'Device Manager' in the search programs and files box, press enter.
Yup.
What mode in [COLOR=#0072BC ! important][COLOR=#0072BC ! important]BIOS[/COLOR][/COLOR] are your HDDs and ODs in, IDE, SATA or RAID?
I mentioned earlier that I use JBOD. I took steps a while back to swap cables around, reset BIOS, and reinstall to get AHCI running. Gigabyte has an issue even in F6 in which HDs on the Marvell controller look like IDE at boot but are swappable and "really AHCI" I am assured by Gigabyte's US tech support. The manufacturer tech support in Taiwan was stonewalling the clear indication there was an issue getting the BIOS to "do" what it said it was going to set. Unrelated, I think, to my problem; I'd like to see an F7 fix, though.
What are your IDE ATA/ATAPI controller drivers?
I think of AHCI as different than IDE, so I don't understand the DevMgr display: everything is "under" "IDE ATA/ATAPI controllers"
Right click the 'Intel 7 Series/3400 Series SATA AHCI Controller' or similar, click 'Properties' and the 'Driver' tab. Let us know the driver name and version.
Microsoft 6.1.7600.16385 (2006?!) This is on one of the ICH10 entries in System Devices. The SATA controllers never mention Intel up in the other section.
You should be able to change the OD cables to the standard controller ports with no problems or extra steps required.
The two ports on the Gigabyte [COLOR=#0072BC ! important][COLOR=#0072BC ! important]SATA [COLOR=#0072BC ! important]controller[/COLOR][/COLOR][/COLOR] are SATA2 3Gb/s ports, you need to check the drivers for these two ports, update if possible. Ports 8&9.
I wouldn't use the SATA 6 Gbps Support controller with Marvell's new SE9128 chips for high-speed SATA. Ports 6&7.
Yes, I have been pursuing this SATA + AHCI config for a while and figured the last two ports were the best spot for the OD, but perhaps nothing should go down there.
I am a little disappointed in this mobo at the moment because it seems there might be problems with 4 out of six ports. This is Rev1, I see a lot of complaints about Rev2 and especially RAID on that Rev2 board.

The Marvell controller is known to have some issues, update the driver if your using it.
Have done so, see my mention above of one issue I know about.
Confirm the two ODs are plugged into the bottom two ports, #8&9.
They are there now. Have been. This may be the source of my trouble.
Info from GA-X58A-UD3R (rev. 1.0)
Let us know your motherboard revision number, found on the lower left corner of the motherboard. Rev1 - as said above.

I would use the standard controller ports for the ODs.
OS HDD in port 0, then other HDDs, ODs in the last standard ports.I have a Crucial SSD for OS and, yes, it's in the "0" port already. I thought you said above that you would have the Opticals in the last two ports - 8&9. I did put them there to free up other ports for more speed-sensitive units like HDs. I didn't have high expectation of those last two ports.
I own two 2TB Barracuda XTs - SATA3 6Gb/sec HDs. These are in the Marvell 9128 controller because a US Gigabyte tech assured me I'd get a bit of a boost there. I know it isn't close to twice as fast as SATA2. So I have 6 devices now connected. (There's a little 150Gig Velicoraptor in there, too.)

Do you think I should have them ALL on the Intel controller?
Traffic jam! There's also a SATA cable going to the front panel. Hmm, can't remember now if the eSATA connector on the back panel of the case has a dedicated SATA feed or has to be connected to these ports. That means I'd have to find room for eight, but I think it's "just" seven.

Thank you for your detailed help. Right after writing this I will finally reboot to look at the BIOS settings for those last two ports.

But now that I think of it I haven't used the writing capability of the opticals since flashing to F6. They are on Gigabyte's home-grown controller. That's a red flag right there.

late in Hawaii. gotta go.
jonathan7007
 

My Computer My Computer

Computer Manufacturer/Model Number
Home built
OS
Windows 7 Home Premium 64-bit
CPU
i7-920
Motherboard
Gigabyte x58A-u3dr
Memory
12GIG RAM
Hard Drives
Crucial 300SSD (boot)
(2) Seagate Barracuda XT 2TB
Western Digital Velicoraptor 150GIG
Case
Cooloer Master HAF932
Cooling
Megahalems+fan
What BIOS version is currently installed?
F6 (8/24/10 most recent)

Good

Have you cleared the CMOS?
Page 29 of your motherboard manual.
Not yet. I assume after doing so I'd have to go back and reset everything that I needed. Is there a benefit to nuking the BIOS and reflashing? Sounds like it introduces risks, and I would be interested in knowing the benefit.

It clears any errors or bad settings and lets you reset everything, is known to help with these type of problems.
It's recommended on motherboard forums to clear the CMOS when you update your BIOS.
If you keep having issues, you might want to consider it.
Takes a little time, but just go through your BIOS and write down all the settings.
I just did this today, flashed my BIOS to f14.


Check Device Manager for yellow triangles, this indicates driver problems.
Did this long ago. Even tried removing them so the OS could "put them back". I am a little surprised that the drivers noted in Properties are generic Microsoft drivers. Might go back to the optical drive makers and try for some device-specifc drivers, but I need to look in the BIOS first.

Sometimes you will want to load drivers from the original manufacturer, not use the ones from MS.
Most MS drivers are good but, I always get video card drivers, keyboard/mouse drivers, from the respective sites and AHCI/RAID drivers from Intel.

You should be using the Intel® Rapid Storage Technology 9.6.0.1014 files for 64-bit operating systems.

This is the one that enables Trim, and gives better performance and benchmarks for SSDs.


What mode are your HDDs and ODs in, IDE, SATA or RAID?
I mentioned earlier that I use JBOD. I took steps a while back to swap cables around, reset BIOS, and reinstall to get AHCI running. Gigabyte has an issue even in F6 in which HDs on the Marvell controller look like IDE at boot but are swappable and "really AHCI" I am assured by Gigabyte's US tech support. The manufacturer tech support in Taiwan was stonewalling the clear indication there was an issue getting the BIOS to "do" what it said it was going to set. Unrelated, I think, to my problem; I'd like to see an F7 fix, though.

JBOD, Just a Bunch Of Disks.

Load the Intel RAID driver listed above.


What are your IDE ATA/ATAPI controller drivers?
I think of AHCI as different than IDE, so I don't understand the DevMgr display: everything is "under" "IDE ATA/ATAPI controllers"

Microsoft 6.1.7600.16385 (2006?!) This is on one of the ICH10 entries in System Devices. The SATA controllers never mention Intel up in the other section.

Yes, AHCI is different than IDE.
"IDE ATA/ATAPI controllers" is just MS way of keeping the 'I don't want anything to change' crowd from complaining about not being able to find anything.
ATA is basically SATA.

The Intel RAID driver listed above is the ICH10 driver.
It's better than the old MS driver.

You should be able to change the OD cables to the standard controller ports with no problems or extra steps required.
The two ports on the Gigabyte controller are SATA2 3Gb/s ports, you need to check the drivers for these two ports, update if possible. Ports 8&9.
I wouldn't use the SATA 6 Gbps Support controller with Marvell's new SE9128 chips for high-speed SATA. Ports 6&7.
Yes, I have been pursuing this SATA + AHCI config for a while and figured the last two ports were the best spot for the OD, but perhaps nothing should go down there.
I am a little disappointed in this mobo at the moment because it seems there might be problems with 4 out of six ports.

The Marvell controller is known to have some issues, update the driver if your using it.
Have done so, see my mention above of one issue I know about.
Confirm the two ODs are plugged into the bottom two ports, #8&9.
They are there now. Have been. This may be the source of my trouble.

I would use the standard controller ports for the ODs.
OS HDD in port 0, then other HDDs, ODs in the last standard ports.
I have a Crucial SSD for OS and, yes, it's in the "0" port already. I thought you said above that you would have the Opticals in the last two ports - 8&9.

Did not say to put them in ports 8&9, just wanted to confirm where you have them.

I did put them there to free up other ports for more speed-sensitive units like HDs. I didn't have high expectation of those last two ports.
I own two 2TB Barracuda XTs - SATA3 6Gb/sec HDs. These are in the Marvell 9128 controller because a US Gigabyte tech assured me I'd get a bit of a boost there. I know it isn't close to twice as fast as SATA2. So I have 6 devices now connected. (There's a little 150Gig Velicoraptor in there, too.)

Do you think I should have them ALL on the Intel controller?
Traffic jam!

Why traffic jam?
I would put all of them there, see if your ODs will work.

Even if you're maxing out all six devices at the same time you won't have any problems.

There's also a SATA cable going to the front panel. Hmm, can't remember now if the eSATA connector on the back panel of the case has a dedicated SATA feed or has to be connected to these ports. That means I'd have to find room for eight, but I think it's "just" seven.

The cable going to the front panel is for the eSATA port.
You can take it out if your not using it.
The back panel eSATA should be connected to a separate controller.

JMicron JMB362 chip:
2 x eSATA 3Gb/s connectors (eSATA/USB Combo) on the back panel sup- porting up to 2 SATA 3Gb/s devices

Thank you for your detailed help. Right after writing this I will finally reboot to look at the BIOS settings for those last two ports.

But now that I think of it I haven't used the writing capability of the opticals since flashing to F6. They are on Gigabyte's home-grown controller. That's a red flag right there.

late in Hawaii. gotta go.
jonathan7007

Test the ODs.

Install the Intel RAID drivers.
You don't need to have any SSDs or HDDs in a RAID array to use these drivers, they will be seen as non-RAID drives.

Let us know how they are working.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
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