Upgrade to Windows 10 Home Failed

[Ssergio]

Hallo all.

I`m using Dell Inspiron N7010 with OEM Windows 7, 64 bit. When I tray to upgrade it to win 10 it gives me this error code, please see added jpg. All other update work fine.
I add update error jpg, and CBS file.
Can someone help me please!

 

[Ssergio]

Hi.

Can someone help me please with this problem. I tray to use also fix tool but don`t help me .

 

[NoelDP]

Let's check something first...
Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
https://www.microsoft.com/en-gb/howtotell/Hardware.aspx#PCPurchase

 

[Ssergio]

Hi, all.

There is my MGAdiag. reporte.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {62B8F72E-8141-4D70-B3F5-6D0449552024}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{62B8F72E-8141-4D70-B3F5-6D0449552024}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-265499047-478977526-1749991298</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N7010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>06E83A07018400FC</HWID><UserLCID>0426</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0732011
Installation ID: 009210531122230964117350257352934363611345991493749394
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2015.09.03. 22:50:12

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:17:2015 20:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GFqpvIm/A90dJQHYj1sLH5aiDwEB1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SPCR PTLTD $UCRTBL$
SLIC DELL QA09
OSFR DELL DELL
ASF! CETP CETP
SSDT PmRef CpuPm

 

[yomama365]

I wouldn't sweat it, win 10 is a bit shit tbh. I downgraded from 10 to 7 and it failed so i was forced the format and reinstall

 

[NoelDP]

That doesn't show the error I was expecting to see - let's see if we can find it elsewhere...

Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply.

 

[Ssergio]

Maybe I need to tray run WinFix or UpdateDiagnostic, to see, maybe is some oter error?

 

[NoelDP]

Please don't run any other tools unless specifically asked to - they can confuse the issue.

I'll have to look at these files tomorrow (time for bed now!)

 

[NoelDP]

BitDefender appears to be causing a lot of problems in the registry - I would suggest uninstalling it (it's also very likely massively out of date!)
A number of Dell services are causing problems - you should uninstall any you are not actively using.

Once you've uninstalled BitDefender, run their cleanup tool - http://www.bitdefender.co.uk/support/how-to-uninstall-bitdefender-333.html then install MSE at least on a temporary basis.

 

[Ssergio]

Ok, I tray in evening at the moment working and then post results.

 

[Ssergio]

Hi, there.

Big thank you for help, antivirus do this problem, when uninstall it got WIN10.