My laptop (Dell Inspiron 17R N7710) isn't recognizing usb 3.0 devices. I've tried an ADATA S102 Pro flash drive and a Seagate external harddrive (don't know specifics, it was my friends), and have tested it on his laptop too, so it's not a product deficiency. I've attempted updating drivers but that hasn't helped. With the initial update of the Renesas driver, it recognized my device for less than a minute, and then disappeared. The device does work on my 2.0 slot.
RENESAS/NEC Drivers & Firmwares
I used the first link on that site to update my drivers as it appeared to be the most recent, I also updated my chipset to see if that would help. Really at a loss as to what to do. Any help would be appreciated, thanks. Just let me know what other information I can provide to better help you help me.
They may not be the most up to date drivers but I would expect they are drivers that Dell have tested.
Have your USB 3 ports worked in the past?
Of course you could have a hardware fault. Is the PC still in warranty?
My Computer
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build
OS
Windows 7x64 Home Premium SP1
CPU
Intel i7 2600k
Motherboard
ASUS P8Z68 Deluxe
Memory
G.Skill Ripjaws (DDR3-1600) 2x4GB
Graphics Card(s)
Nvidia GeForce GTS 450; Intel HD Graphics 3000(GT2+)
Those were the original drivers I had, did not work. I tried uninstalling my drivers and trying those again, still did not work. It will initially detect my flash drive, but then after about a minute it will attempt to install driver device software and fail, at the same time my screen flashes black. To my knowledge, the ports have never worked with any 3.0 devices. 2.0 devices work perfectly fine on there. As for my warranty, it expired recently.
