USB devices stopped working; Window 7 Code 19 Failure loading Using th

[Drissa]

Trouble shooters and windows fix-it centre no longer work; previously was able to restore devices which would stop working after a shutdown.
Windows File Checker utility (sfc.exe) reports "Windows Resource Protection did not find any integrity violations"
The following is a diagnostic report. Any help would be appreciated.
DrissaDevice TypeIntel(R) ICH9 Family USB Universal Host Controller - 2935 Device StatusFailure using the VxD loader. (Code 19) Plug and Play IDPCI\VEN_8086&DEV_2935&SUBSYS_3624103C&REV_03\3&21436425&0&E9

 

[pooch]

Hello Drissa, Welcome to the forum.
Could you please fill out your system specs it would help us to help you
As this is a reoccuring problem and Code 19 points to a registry problem I think it might be best/quicker if you were to make backups and reinstall Windows, if you have a windows DVD you may wish to try a repair install; http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

 

[Drissa]

Hello Pooch and thanks for your input; system specs now entered.

 

[pooch]

USB devices stopped working; Window 7 Code 19 Failure loading - Microsoft Answers
Did you work your way through this? and update the chipset drivers and BIOS?
http://www8.hp.com/us/en/support-drivers.html

 

[Drissa]

chipset and bios

Installed updated chipset from Intel, with no joyful result; do not know what to do with the BIOS. Do I need to edit the registry, upper and lower filters, and how do I identify these.
thanks
Drissa

 

[Mike Connor]

You are using drives in a USB 3.0 enclosure according to your specs. What other USB devices are you using?

Do you have the USB 3.0 Drivers installed?



ASUS P7P55D-E bios & drivers

The BIOS can be updated, but this is a last resort, and only to be used if it addresses your problem. Flashing a BIOS ( meaning to burn new data into it) is inherently dangerous, and can render your motherboard useless.

You also mention that you use a Norton product. Could you try uninstalling that, ( you may need a special tool to do that), and then rebooting the machine.

Regards....Mike Connor

 

[pooch]

Installed updated chipset from Intel, with no joyful result; do not know what to do with the BIOS. Do I need to edit the registry, upper and lower filters, and how do I identify these.
thanks
Drissa

The Bios from HP appears to be another .exe file which you can install through Windows I could not check more here as the model number from your Laptop are still missing from your specs.

The only other option I see is a new install of Windows as I wrote in my first post

 

[Drissa]

Hewlett-Packard Hp Pavilion dv7-2230sa Entertainment Notebook

 

[pooch]

Thank you for this There is an update available but I am not convinced it will help.
Have you tried Mikes advice with Norton?
You could just do this; http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
Failing that HP Backup and Recovery Manager