Solved USB Hub Driver Problems

Whisperss

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I have an ASUS ROG G75W with some seriously funky USB driver problems. First, anything that plugs directly into the USB port functions just fine. However, plugging in a USB 4-port hub (tried three different ones in each of my USB 2 ports as well as my USB 3 port) causes a failure to read anything. I know there is power to the hub, I can see the lights on it and I can charge my phone and or mouse while plugged into it, my machine just can't read or even recognize a flash drive (tried four different ones of those).

When I plug in the hub the first time, I get the dialog box saying that it is installing the drivers for it but that installation inevitably fails. Attempts to install generic USB drivers also fail. Inspection in the Device Manager yields no clues as to any problems.

If I insert a flash drive into the hub, it again gives the box saying it is installing drivers for it but again, it always fails and yet I can unplug that same drive, insert it directly into the USB port, and it runs flawlessly without attempting to install any additional drivers (used the flash drives on this laptop before). Any ideas?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS ROG G75VW
OS
Win 7 Home Premium x64
CPU
Intel i7-3610QM CPU @ 2.30GHz
Motherboard
ASUSTeK COMPUTER INC. G75VW
Memory
2x 4GB, 1x 8GB
Graphics Card(s)
NVIDIA GeForce GTX 660M (2GB)
Sound Card
NVIDIA
Monitor(s) Displays
Generic PnP
Screen Resolution
Up to 1920x1080, 1600x900 Current
Hard Drives
Model: ST1000LM024 HN-M101MBB
Size: 1TB
Speed: 5400rpm
PSU
5 GT/s
Cooling
Twin Fans w/copper sinks
Keyboard
Razer Black Widow Ultimate
Mouse
Logitec G602 Gaming Mouse
Internet Speed
30Mbps
Antivirus
Bitdefender Internet Security 2015
Browser
Firefox
What type of hub are you using? An unpowered hub that gets its power from the USB port? or a "powered" HUB that has its own separate power supply?

The Powered Hub is preferred.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
One was powered, the other not. Why is the powered one preferred?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS ROG G75VW
OS
Win 7 Home Premium x64
CPU
Intel i7-3610QM CPU @ 2.30GHz
Motherboard
ASUSTeK COMPUTER INC. G75VW
Memory
2x 4GB, 1x 8GB
Graphics Card(s)
NVIDIA GeForce GTX 660M (2GB)
Sound Card
NVIDIA
Monitor(s) Displays
Generic PnP
Screen Resolution
Up to 1920x1080, 1600x900 Current
Hard Drives
Model: ST1000LM024 HN-M101MBB
Size: 1TB
Speed: 5400rpm
PSU
5 GT/s
Cooling
Twin Fans w/copper sinks
Keyboard
Razer Black Widow Ultimate
Mouse
Logitec G602 Gaming Mouse
Internet Speed
30Mbps
Antivirus
Bitdefender Internet Security 2015
Browser
Firefox
One was powered, the other not. Why is the powered one preferred?
Because adding more sockets to a channel does not magically give you more power to play with.
 

My Computer

Computer type
PC/Desktop
OS
Windows 8 Pro x64
CPU
i7 3820 @ 4.68GHz
Motherboard
ASUS Rampage IV Extreme RoG BF3
Memory
F3-12800CL9D-8GBXL (32GB)
Graphics Card(s)
GTX 480 SLI
Sound Card
Auzentech X-Fi HomeTheater HD
Monitor(s) Displays
Sony 32V5500
Screen Resolution
1920 x 1080
Hard Drives
LSI MR9260-4i (RAID10):
Toshiba DT01ACA300 x 4
iaStorA:
OCZ Vertex Enterprise 120GB
ST3500320AS 500GB
Intel 520 Series 120GB
PSU
OCZ ZX 1250W
Case
HAF X
Cooling
H80
Keyboard
Cyborg V.7
Mouse
Razer Lachesis 3.5G 5600dpi
Internet Speed
23296kbps ds / 812kbps us ADSL2+
Browser
Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:32.0) Gecko/2010
Other Info
AverMedia C127 Game Broadcaster HD
According to the USB standards a port can supply up to 500 MA of current for USB 2 (900 MA for USB 3). That is only 2.5 watts. With an unpowered USB hub all attached devices must share this limited power. Many conventional hard drives can require that full power themselves. If more than rated current is drawn from the port the voltage may drop to a point where normal operation cannot be maintained. If voltage drops all devices will be effected, whether they are the cause of the excessive drain or not.

Powered hubs are preferred because they do not rely on the USB port to supply power.

Not saying this is your problem, just something you need to be aware of.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Pro 64 bit
CPU
Xeon W3520
Memory
8 GB
Graphics Card(s)
Nvidia Geforce 210
One was powered, the other not. Why is the powered one preferred?

From the sounds of it; you might want to try switching to a "powered hub"(the type that has its own separate power supply) as there might be something causing a drop in voltage when you plug the hubs in. What that something is remains to be seen. It almost sounds like there could be some kinda hardware conflict or something along those lines.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Windows 7 ultimate 64-bit
CPU
Intel I7 2600K 3.4ghz
Motherboard
Asus Evo P8P67
Memory
Corsair 16gb ddr3 1600mhz
Graphics Card(s)
Nvidia Geforce gt 430
Sound Card
Sound Blaster Titanium x-fi pci express
Monitor(s) Displays
Dell E198WFP
Hard Drives
1 western digital 2TB drive.
PSU
Antec 1200 watt
Case
Inwin Dragon Rider
Cooling
6 case supplied cooling fans
Keyboard
logitech mk700
Mouse
logitech m705
Internet Speed
25-50mbps download; 10mbps upload(i think)
Antivirus
avg free 2014
Browser
mozilla firefox
Other Info
Also have a pretty bad speaker setup which is a klipsch promedia 5.1 surround speaker setup with huge subwoofer and lg blu ray player/writer. Also a hp officejet pro 8600 plus wireless all in one and a logitech s7500 webcam.
<snip>When I plug in the hub the first time, I get the dialog box saying that it is installing the drivers for it but that installation inevitably fails. Attempts to install generic USB drivers also fail. Inspection in the Device Manager yields no clues as to any problems.

1. I'm concerned that you see driver installation failure when you plug in the hub (that shouldn't occur whether the hub is self-powered or not). If the hub isn't installed correctly it could be the reason devices don't work through it. (Though i also agree self-powered hubs are still better to use)

2. What do you mean "Attempts to install generic USB drivers also fail."? Are you seeing two different installation attempts???

Watch Device Manager when you plug in the hub. You should see a "Generic Hub" entry when you plug it in, and it should disappear when you remove it.

Are you saying it appears in Device Manager with a notice of driver install failure yet no yellow icon is displayed for the device? (The yellow icon means a device driver error)

Are you seeing any yellow icons in Device Manager?? Anything under USB saying "Unknown Device"? Or a category labeled "Other devices"?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Optiplex 360 and Optiplex 755
OS
Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
Hard Drives
500GB Crucial SSD in both Desktops
Other Info
Buffalo 6TB NAS, Raid 1
<snip>When I plug in the hub the first time, I get the dialog box saying that it is installing the drivers for it but that installation inevitably fails. Attempts to install generic USB drivers also fail. Inspection in the Device Manager yields no clues as to any problems.

1. I'm concerned that you see driver installation failure when you plug in the hub (that shouldn't occur whether the hub is self-powered or not). If the hub isn't installed correctly it could be the reason devices don't work through it. (Though i also agree self-powered hubs are still better to use)

2. What do you mean "Attempts to install generic USB drivers also fail."? Are you seeing two different installation attempts???

Watch Device Manager when you plug in the hub. You should see a "Generic Hub" entry when you plug it in, and it should disappear when you remove it.

Are you saying it appears in Device Manager with a notice of driver install failure yet no yellow icon is displayed for the device? (The yellow icon means a device driver error)

Are you seeing any yellow icons in Device Manager?? Anything under USB saying "Unknown Device"? Or a category labeled "Other devices"?

What I'm saying is that after attempting to reinstall drivers from the computer, I went to ASUS' website and downloaded generic drivers, then attempted to install them which also failed. Looking in the Device Manager yielded no yellow triangles indicating problems, neither before nor after attempted installations. No. I did not see two different installation attempts that I noticed, although in fairness, I did not think to bring up and watch the Device Manager while attempting to install the drivers or when plugging in the hubs. I'll try that next.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS ROG G75VW
OS
Win 7 Home Premium x64
CPU
Intel i7-3610QM CPU @ 2.30GHz
Motherboard
ASUSTeK COMPUTER INC. G75VW
Memory
2x 4GB, 1x 8GB
Graphics Card(s)
NVIDIA GeForce GTX 660M (2GB)
Sound Card
NVIDIA
Monitor(s) Displays
Generic PnP
Screen Resolution
Up to 1920x1080, 1600x900 Current
Hard Drives
Model: ST1000LM024 HN-M101MBB
Size: 1TB
Speed: 5400rpm
PSU
5 GT/s
Cooling
Twin Fans w/copper sinks
Keyboard
Razer Black Widow Ultimate
Mouse
Logitec G602 Gaming Mouse
Internet Speed
30Mbps
Antivirus
Bitdefender Internet Security 2015
Browser
Firefox
Try this next

Use link below for instructions to remove all the old USB hub and mass storage drivers currently installed. That way we can see the results of all clean re-installs. (so make sure you unplug your hub as well before running the DriveCleanup tool)
> How to Cleanup and Remove old USB Storage Drivers

Next, remove any devices from your hub. Then plug the hub into a computer USB port while DevMbr is open
> Watch the sequence of Desktop messages. Does they STILL say installation failed?
> Do you see the Generic Hub Device appear in DevMgr. No yellow icons?

/* EDIT */
Tip: Windows installs a new "instance" of the driver for a flash drive EACH time you connect the flash to DIFFERENT USB ports. (Only one set of driver files are on disk. Each new driver "instance" is a new registry entry associating the drive with the USB port and the driver files on disk. That's why, if you reconnect the flash to same port, you don't see a new install. (Until you use the DriveCleanup tool to remove all "instances" so you can get clean re-installs)
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Optiplex 360 and Optiplex 755
OS
Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
Hard Drives
500GB Crucial SSD in both Desktops
Other Info
Buffalo 6TB NAS, Raid 1
Well I got the issue fixed. I finally found a driver update program (from Iobit) that updated the driver properly and it seems to be functioning fine. @ComputerGeek, I will give this a couple of days and if I get any more problems, I will try your solution. I would have tried it first bit I ran across the Iobit program first before I could come back here and check for further advice. Thanks for all of your guys' help.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS ROG G75VW
OS
Win 7 Home Premium x64
CPU
Intel i7-3610QM CPU @ 2.30GHz
Motherboard
ASUSTeK COMPUTER INC. G75VW
Memory
2x 4GB, 1x 8GB
Graphics Card(s)
NVIDIA GeForce GTX 660M (2GB)
Sound Card
NVIDIA
Monitor(s) Displays
Generic PnP
Screen Resolution
Up to 1920x1080, 1600x900 Current
Hard Drives
Model: ST1000LM024 HN-M101MBB
Size: 1TB
Speed: 5400rpm
PSU
5 GT/s
Cooling
Twin Fans w/copper sinks
Keyboard
Razer Black Widow Ultimate
Mouse
Logitec G602 Gaming Mouse
Internet Speed
30Mbps
Antivirus
Bitdefender Internet Security 2015
Browser
Firefox
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