USB Keyboard stopped working, but only in Windows - drivers?

[carbon777]

When I plug in my USB Keyboard (Microsoft Comfort Curve 2000), an "Unknown device" shows up in Device Manager:

Occassionaly the keyboard is showed correctly as "Comfort Curve 2000" but still with this yellow triangle. When I uninstall "unknown device" and plug in keyboard, this shows up:

The keyboard was working perfectly before 15 February. During 15-24 February period I didn't use it at all, and today (25 February) it doesn't work. During this time I installed drivers to pciexpress usb 3.0 and a couple of windows updates. I uninstalled them both, but still no luck.

The keyboard works both in BIOS and other computers, so both USB port and the keyboard are fine. I once managed to use it in Windows after restart (not sure how) but it stopped working after a couple of minutes (perhaps it tried to find "better" drivers?).

I don't care if it'll be recognized as Microsoft Keyboard, generic USB keyboard driver would be just fine, but choosing it from drivers list doesn't help.

I tried to remove all keyboard-related devices from Device manager and rebooting.

How would you go about it? Note: I don't have any restore points.

 

[maxie]

Hi there .. Have you tried to Install the Driver for the Keyboard ...

Software Downloads: Comfort Curve Keyboard 2000

 

[carbon777]

Yes. And this is what happens:

I just want it to work as generic usb keyboard at least, I don't care much about special function keys...

 

[maxie]

Is there any Error code .. I take it you have tried it in different USB Ports .. What about other Devices do they work on all USB Ports ..

 

[carbon777]

No error code unfortunately (or am I missing it?). I've tried different devices in this port and also keyboard in other ports. The ports are fine.

 

[carbon777]

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

 

[Layback Bear]

I have both of these install for my Microsoft keyboards.

Mouse and Keyboard Center 2.2 64-bit (exe)
Download

IntelliType 8.2 64-bit for Windows 7 (exe)
Download


Software Downloads: Comfort Curve Keyboard 2000

 

[maxie]

I know you have stated the Keyboard works on other Computers .. But i think the problem is more than likely a faulty Keyboard will work some times only .. It would be a good idea to get another Keyboard and try it .. That should determine what the problem is ..

 

[carbon777]

@Layback:

me too

When I manually pick "USB...Comfort Curve" from a drivers list, the device status changes to:
This device cannot start. (Code 10)

The same with "Standard Microsoft Keyboard".

@maxie:
OK, I'll try to find someone with similar Microsoft Keyboard and check if it works. I'd be happy to buy another keyboard but first I need to know this will solve problem.

If anyone has this exact keyboard, could you send me .inf that you're currently using?

 

[ComputerGeek]

Let's take a look at what Device Installation is doing (may find a hint in the DevMgr trace log)

Download/unzip the attachment.

> Delete C:\WINDOWS\inf\setupapi.dev.log
> Double click SetupAPI LogLevel Very_Verbose.reg. Allow the registry change to take affect
> Reboot. Plug in the keyboard. Wait till no driver found error
> Change extension C:\WINDOWS\inf\setupapi.dev.log to C:\WINDOWS\inf\setupapi.dev.txt

and attach to next post

 

[tehchris]

While i'm not carbon777, I am having exactly the same issue

here's the requested output

http://pastebin.com/raw.php?i=FNWkr93C

also, unlike carbon777, I have an additional known good keyboard which is producing the same issue.

here's the log from it

http://pastebin.com/raw.php?i=bg3WNyJW

thanks for any advice