USB Port on Laptop is Unresponsive

[Mohanned Aladin]

The last picture - the one that shows "Unknown Device Properties" window - shows the problem port to be Logical Port #0003 connected to Hub #0004.

The thing is, that piece of information does not tell you whether this problem port is the damaged port located on the left side, or the unresponsive port that is located on the right side of the laptop.

So now you have got to try and figure out which logical port number corresponds to which physical port.

You can download and run USB Device Tree Viewer. There is no installation required, USB Device Tree Viewer might show more clearly what the problem is, if indeed the problem is software.

I Unplugged All My Devices

Then

1. I opened USB Device Tree Viewer.

2. I plugged my devices into the left port (Good Port).

3. I plugged USB Flash Drive into the right port (Unresponsive Port) and it kept disconnecting and reconnecting.

When it is connecting:

Page 1 of 2

Page 2 of 2

When it is disconnecting:

4. I unplugged USB Flash Drive.

 

[wither 2]

Although, it's clearly pointing to a problem with the device, if the device is connecting/reconnecting randomly, it may be that the USB port has come loose. If the same behavior happens when you use different USB devices, then I'd say it's a problem with the port.

 

[iko22]

Okay, the unresponsive physical USB port is logical USB Port #0003, Hub #0004. So, what can we make of the results from USB Tree Viewer?

When it is disconnecting
Connection Status 0x09 (Device is enumerating) means that the Root Hub has detected a device connected to the port, and is currently being enummerated. This seems to suggest that the Root Hub device driver is working satisfactorily.

Page 1 of 2
Connection Status 0x02 (Device failed enumeration) / Status 0x01806400 / Problem Code 43 Indicates that an attempt was made to connect a device to the port, but the enumeration of the device failed. Windows has stopped this device because it has reported a problem.

Here is someone else with a similar issue Most of my USB Ports Don't Work - Bleeping Computer. Poster also reported Status 0x01806400. There was no fix, other than to replace the USB hardware.

You can try obtaining a Live Linux CD, see if you can access the USB ports from within the Linux Operating System.

I suspect it will confirm to you that there is a hardware fault with the USB Port. In your case, it could mean that, because one port is physically broken, then that affects other ports further down in the USB hierarchic tree.

 

[Paul Black]

Hi Mohanned Aladin,

You can try obtaining a Live Linux CD, see if you can access the USB ports from within the Linux Operating System.

I suspect it will confirm to you that there is a hardware fault with the USB Port. In your case, it could mean that, because one port is physically broken, then that affects other ports further down in the USB hierarchic tree.

Further to iko22's suggestion:

Linux LIVE DVD Or USB

You can create a Linux Live DVD or USB [this means that the Linux OS runs directly from the DVD or USB and not the HDD because it doesn't need installation]. This will read the HDD information which is inaccessible through Windows directly from the controller and is often a better solution in these types of situations. Another advantage of this is that you will have less activity on your HDD while you are trying to access it and retrieve [look at] the contents.

Download the Linux ISO [I have used Linux Mint for this example] from here => Linux Mint.

Now burn the ISO [you can't just copy and paste it because it won't work] to a DVD or USB.

To burn the ISO to a DVD, you can use the Windows 7 built in ISO burner.
To burn the ISO to a USB, you can either use Rufus 3.3 or Rufus 3.3 Portable.

Using Rufus will ERASE ALL THE DATA on the USB, so make sure that you backup any data that you need FIRST. The USB MUST be bigger than the ISO file that you are burning.

Now boot into the DVD or USB.

Nothing will be installed to your HDD unless you specifically tell it to. You can now retrieve [look at] the contents of the HDD from within Linux. When you have finished and want to go back into Windows, just remove the DVD or USB, then Shutdown and Restart the computer.

NOTE: I have used Linux Mint as an example. There are several other versions available which work in exactly the same way.

When creating a Linux Live Bootable USB using Rufus, you can pretty much leave the default settings as they are. However, you may be confronted with some ERRORS. Here are the errors and the ways to overcome them:

[1] If the message This image uses Syslinux x.xx/xxxxxxxx but this application only includes the installation files for Syslinux x.xx/xxxx-xx-xx appears, this is because the version of Linux that is being installed is newer that what Rufus is supporting by default. Click Yes to download the new files.
[2] If the message ISOHybrid image detected appears, click OK.
[3] If the message WARNING: ALL DATA ON DEVICE WILL BE DESTROYED appears, click OK.
[4] If the message IMPORTANT: THIS DRIVE CONTAINS MULTIPLE PARTITIONS!! appears, click OK.
[5] If the message Error: Could not open media. It may be in use by another process. Please re=plug the media and try again appears, click Close. You simply un-plug the USB and re-plug it back in and start again. This time it will work!

Linux LIVE DVD Or USB Alternative [Thanks to SIW2]

This alternative is an easier way to create a Linux Live Bootable USB.

To watch the full process click the YouTube link here => Embracing Linux: Bootable USB Drive.

The Universal USB Installer can be downloaded from here => Universal-USB-Installer-1.9.8.3.

I hope this helps!

 

[Mohanned Aladin]

Although, it's clearly pointing to a problem with the device, if the device is connecting/reconnecting randomly, it may be that the USB port has come loose. If the same behavior happens when you use different USB devices, then I'd say it's a problem with the port.

I think the port is fit all my devices. I tried move them when they are plugged in but did not hear windows usb unplug/plug sounds, that's means the USB has not come loose

Thanks for the reply, wither

 

[Mohanned Aladin]

Okay, the unresponsive physical USB port is logical USB Port #0003, Hub #0004. So, what can we make of the results from USB Tree Viewer?

When it is disconnecting
Connection Status 0x09 (Device is enumerating) means that the Root Hub has detected a device connected to the port, and is currently being enummerated. This seems to suggest that the Root Hub device driver is working satisfactorily.

Page 1 of 2
Connection Status 0x02 (Device failed enumeration) / Status 0x01806400 / Problem Code 43 Indicates that an attempt was made to connect a device to the port, but the enumeration of the device failed. Windows has stopped this device because it has reported a problem.

Here is someone else with a similar issue Most of my USB Ports Don't Work - Bleeping Computer. Poster also reported Status 0x01806400. There was no fix, other than to replace the USB hardware.

You can try obtaining a Live Linux CD, see if you can access the USB ports from within the Linux Operating System.

I suspect it will confirm to you that there is a hardware fault with the USB Port. In your case, it could mean that, because one port is physically broken, then that affects other ports further down in the USB hierarchic tree.

I think if you suspect Linux will confirm to me that there is a hardware fault with the USB Port and you are not the only one suspect that then it seems it is not some kind of software issue as i thought. But i did not use Linux before so i will try it as soon as i can, because i do not have much of time these days.

But i keep asking my self, why it was working fine all those years ago until months ago? i think i broke the left port before two or three years and the right port was working fine until i noticed weeks ago that it stopped working!

What about cleaning the log that records the USB plug in equipment used in my laptop, do you think it is going to make any difference?

 

[Mohanned Aladin]

Hi Mohanned Aladin,



Further to iko22's suggestion:

Linux LIVE DVD Or USB

You can create a Linux Live DVD or USB [this means that the Linux OS runs directly from the DVD or USB and not the HDD because it doesn't need installation]. This will read the HDD information which is inaccessible through Windows directly from the controller and is often a better solution in these types of situations. Another advantage of this is that you will have less activity on your HDD while you are trying to access it and retrieve [look at] the contents.

Download the Linux ISO [I have used Linux Mint for this example] from here => Linux Mint.

Now burn the ISO [you can't just copy and paste it because it won't work] to a DVD or USB.

To burn the ISO to a DVD, you can use the Windows 7 built in ISO burner.
To burn the ISO to a USB, you can either use Rufus 3.3 or Rufus 3.3 Portable.

Using Rufus will ERASE ALL THE DATA on the USB, so make sure that you backup any data that you need FIRST. The USB MUST be bigger than the ISO file that you are burning.

Now boot into the DVD or USB.

Nothing will be installed to your HDD unless you specifically tell it to. You can now retrieve [look at] the contents of the HDD from within Linux. When you have finished and want to go back into Windows, just remove the DVD or USB, then Shutdown and Restart the computer.

NOTE: I have used Linux Mint as an example. There are several other versions available which work in exactly the same way.

When creating a Linux Live Bootable USB using Rufus, you can pretty much leave the default settings as they are. However, you may be confronted with some ERRORS. Here are the errors and the ways to overcome them:

[1] If the message This image uses Syslinux x.xx/xxxxxxxx but this application only includes the installation files for Syslinux x.xx/xxxx-xx-xx appears, this is because the version of Linux that is being installed is newer that what Rufus is supporting by default. Click Yes to download the new files.
[2] If the message ISOHybrid image detected appears, click OK.
[3] If the message WARNING: ALL DATA ON DEVICE WILL BE DESTROYED appears, click OK.
[4] If the message IMPORTANT: THIS DRIVE CONTAINS MULTIPLE PARTITIONS!! appears, click OK.
[5] If the message Error: Could not open media. It may be in use by another process. Please re=plug the media and try again appears, click Close. You simply un-plug the USB and re-plug it back in and start again. This time it will work!

Linux LIVE DVD Or USB Alternative [Thanks to SIW2]

This alternative is an easier way to create a Linux Live Bootable USB.

To watch the full process click the YouTube link here => Embracing Linux: Bootable USB Drive.

The Universal USB Installer can be downloaded from here => Universal-USB-Installer-1.9.8.3.

I hope this helps!

Thank you so much i am definitely going back to your reply when i have time to try it

Appropriate your support