USB power question

merkat106

Network Engineer
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Location
Phoenix, Arizona
I have two PCs in my office: self-built mATX tower & HP TouchSmart IQ506. I also recently bought a WD My Passport Essential SE 1TB portable hd.

Yesterday I plugged the new drive into the self-built pc. It didn't work. Tried the ports in the front of the case and those on the back.

Then, out of curiosity, I tried the drive the TouchSmart. It worked normally.

What is the problem with my self-built pc not putting out sufficient power for the drive? The specs of the pc are below.

I have had this happen before with older portable hard drives, an inland sata/ide usb drive adapter and a 2.5" ide drive enclosure. All these devices except the usb drive adapter are powered from the pc. The adapter has an ac plug.

It is a psu problem, a mobo problem, both or what?

links of my devices are below:
Amazon.com: Western Digital My Passport Essential SE 1 TB USB 2.0 Portable External Hard Drive WDBABM0010BBK-NESN (Midnight Black): Electronics
Jim do little: Inland SATA/IDE Combo Drive Adapter USB 2.0
ASUSTeK Computer Inc.
 

My Computer

Computer Manufacturer/Model Number
ATX Custom Build 2012
OS
Windows 7 Enterprise x64 SP1
CPU
Intel Core i3-2100 @ 3.10GHz
Motherboard
Intel DH67CL desktop ATX
Memory
10 GB DDR3
Graphics Card(s)
Asus EAH5450 series (Radeon)
Monitor(s) Displays
Samsung SyncMaster 226BW, Samsung Syncmaster P2450H
Screen Resolution
226BW: 1680 x 1050 & P2450H: 1920 x 1080
Hard Drives
Western Digital 320 GB sata (boot), Samsung 640 GB sata, Seagate 2 TB sata (data)
PSU
Cooler Master Extreme Power Plus 500W
Case
Thermaltake V3 Black Edition
Cooling
stock cooling with added intake fan
Keyboard
HP Wireless Elite Keyboard Wireless Keyboard
Mouse
Microsoft Touch
Internet Speed
Comcast Cable business class <=18Mb {averages 12Mb}
Other Info
Optical drives: LG SuperMulti Blue, HP DVD 1260T
Other: Kensington Bluetooth Receiver
Network: Buffalo Wireless N USB, DLink N router/DLink Ethernet Switch/DLink Xtreme N wireless bridge
Printer: HP Photosmart Plus, HP Officejet Pro 8600 Plus
PCs: HP dv6-3040us (7 x64 SP1), HP DM4-2165dx (7 x64 SP1), HP Pavilion zv6130us (7 x86), Apple Macbook Air (Lion)
************
Have you tried other USB devices in the ports?

If you suspect PSU, I suggest taking the PSU from the Touchsmart and putting it in the other machine.
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Have you tried other USB devices in the ports?

If you suspect PSU, I suggest taking the PSU from the Touchsmart and putting it in the other machine.

1. Problem lies with my custom-build tower NOT with TouchSmart

2. TouchSmart is AiO so I am reluctant to mess with it since it is fine
http://www.hp.com/hpinfo/newsroom/press_kits/2008/connecting/ds_cd_iq506r4nq.pdf

3. Hardware from custom & TouchSmart are not interchangeable

4. I don't know what to suspect here...
 

My Computer

Computer Manufacturer/Model Number
ATX Custom Build 2012
OS
Windows 7 Enterprise x64 SP1
CPU
Intel Core i3-2100 @ 3.10GHz
Motherboard
Intel DH67CL desktop ATX
Memory
10 GB DDR3
Graphics Card(s)
Asus EAH5450 series (Radeon)
Monitor(s) Displays
Samsung SyncMaster 226BW, Samsung Syncmaster P2450H
Screen Resolution
226BW: 1680 x 1050 & P2450H: 1920 x 1080
Hard Drives
Western Digital 320 GB sata (boot), Samsung 640 GB sata, Seagate 2 TB sata (data)
PSU
Cooler Master Extreme Power Plus 500W
Case
Thermaltake V3 Black Edition
Cooling
stock cooling with added intake fan
Keyboard
HP Wireless Elite Keyboard Wireless Keyboard
Mouse
Microsoft Touch
Internet Speed
Comcast Cable business class <=18Mb {averages 12Mb}
Other Info
Optical drives: LG SuperMulti Blue, HP DVD 1260T
Other: Kensington Bluetooth Receiver
Network: Buffalo Wireless N USB, DLink N router/DLink Ethernet Switch/DLink Xtreme N wireless bridge
Printer: HP Photosmart Plus, HP Officejet Pro 8600 Plus
PCs: HP dv6-3040us (7 x64 SP1), HP DM4-2165dx (7 x64 SP1), HP Pavilion zv6130us (7 x86), Apple Macbook Air (Lion)
************
I'm, sorry, I didn't realize the touchsmart was a laptop.

What is your current PSU like in your desktop?
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
PSU Corsair CMPSU-620HX 620-Watt HX Professional Series Modular
 

My Computer

Computer Manufacturer/Model Number
ATX Custom Build 2012
OS
Windows 7 Enterprise x64 SP1
CPU
Intel Core i3-2100 @ 3.10GHz
Motherboard
Intel DH67CL desktop ATX
Memory
10 GB DDR3
Graphics Card(s)
Asus EAH5450 series (Radeon)
Monitor(s) Displays
Samsung SyncMaster 226BW, Samsung Syncmaster P2450H
Screen Resolution
226BW: 1680 x 1050 & P2450H: 1920 x 1080
Hard Drives
Western Digital 320 GB sata (boot), Samsung 640 GB sata, Seagate 2 TB sata (data)
PSU
Cooler Master Extreme Power Plus 500W
Case
Thermaltake V3 Black Edition
Cooling
stock cooling with added intake fan
Keyboard
HP Wireless Elite Keyboard Wireless Keyboard
Mouse
Microsoft Touch
Internet Speed
Comcast Cable business class <=18Mb {averages 12Mb}
Other Info
Optical drives: LG SuperMulti Blue, HP DVD 1260T
Other: Kensington Bluetooth Receiver
Network: Buffalo Wireless N USB, DLink N router/DLink Ethernet Switch/DLink Xtreme N wireless bridge
Printer: HP Photosmart Plus, HP Officejet Pro 8600 Plus
PCs: HP dv6-3040us (7 x64 SP1), HP DM4-2165dx (7 x64 SP1), HP Pavilion zv6130us (7 x86), Apple Macbook Air (Lion)
************
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