USB spekears not detected...

[Waffles21]

playback tab "no audio device installed" after changing from XP to W7.

I don't know what more to write so just tell me if you need more details about my pc

 

[Debbie B]

Hi,

Kindly confirm after upgrading from Win XP to Win 7, have you installed the latest Win 7 audio driver?

If yes, then run the Windows Audio Playback Diagnose and Repair from the below mentioned MS FIX-IT: http://support.microsoft.com/mats/AudioPlayback/


Let me know the results

 

[Waffles21]

Sadly, nothing changed. USB speakers still not detected.

 

[Debbie B]

Hi,

Are there any other peripherals working on this same USB port? If yes, try connecting your speakers on another USB port and check if you are able to get the sound. If still nothing works, kinldy try checking the speakers on any other computer or IPOD and share the model of speakers on this forum.

 

[Waffles21]

Other USB devices seem to work fine, I've tried plugging the speakers to other USB ports aswell. Works on my cellphone, clearly it's not the problem since it works fine on XP.

Speaker is Havit, model HV-A331

 

[Debbie B]

Hi,

It seems like there is no problem with USB ports or speakers. This issue could be related to the software compatibility with Win 7, however I will suggest you to download the Driver Manager of Havit from the URL mentioned and check if that works:
http://www.drivermanager.com/en/drivers.php?Brand=Havit&Logo=havit&gclid=CP-MkNSuwbICFU6mPAodFT8ACg

If that doesn’t work, try contacting HAVIT and check with them if they can provide any driver or software to install these speakers on Win 7 computer.

 

[Waffles21]

(Link doesn't seem to work, haven't done this with gyazo before. Here's the direct link: http://gyazo.com/41380ad342865f69f72622e24d26df46.png)

I got this from the Driver Manager after scanning, I would go with it updating automatically but apparently I need to buy the program. Anything else you would like to add?

 

[Debbie B]

Hi,


Do you have any other set of speaker’s which can be connected to the system? If yes, just check if they are getting detected or whether you are able to hear windows Log in or Log off sound?

If another external speaker works, then try to update the audio driver from the audio card manufacturer website.

 

[Waffles21]

Tried 2 other USB speakers, both doesn't work aswell. I guess I have to get a diffirent kind of speaker.

Well that's it, Thank you so much for your time

 

[Debbie B]

Hi,

As you said 2 other USB speakers are also not working, If possible try updating the USB and Chipset drivers from support.dell.com, may be that update can make these speakers work.

 

[Waffles21]

Hi,

If possible try updating the USB and Chipset drivers from support.dell.com, may be that update can make these speakers work.

I ended up getting lost in Dell's website.

 

[Debbie B]

Hi,

If your system manufacturer is Dell, then try updating the drivers from support.dell.com, otherwise you will have to install the drivers from your computers manufacturers website. If possible, kindly share the model number of your computer, let me see if i can find any updated chipset drivers of this model.

 

[Waffles21]

I've been asked many times about that actually, and I didn't know how to answer. Not sure where to look, but here's a pic of dxdiag

fc4ad32384ce5c473f712b1b9eb8bd50.png


EDIT:
Motherboard Manufacter: ASRock G31M-S

 

[mrdemon]

I have a question. When you plug these in are the ON or OFF. Also have you tried too plug them in when there off and turn them on also the other way round?

 

[Waffles21]

The speakers are on when plugged in the computer, I can even use the USB as an electricity source and plug the other jack into my cellphone. I was wondering maybe my soundcard isnt compatible with windows 7, it is kinda old.

 

[Waffles21]

Bump aswell.

 

[mrdemon]

Where are you based, I can have a look for you if you wish Via remote assistance.

 

[Waffles21]

Hong kong. How do we do this?

 

[mrdemon]

add me too msn, [email protected]

 

[Waffles21]

Can we do this tomorrow? I kinda need to go

edit: added you on msn btw