Solved User Getting 404 Error for Intranet Home Page

[Arelem]

I have a bit of as stumper (at least for me). An employee's laptop is connected to the network just fine, she sees her mapped drives, gets to the Exchange server and browses the internet. But when she tries to access our internal-only intranet website, she gets a 404 error.

I noticed when she gets the 404 error, the address changes in the bar. We have our intranet set by group policy in the browser options as http://xxx.xxxx.org/, but when the 404 error displays the address in the bar is http;//xxx.xxxx.org/cgi-bin/restart. I have no idea where that is coming from. I checked with our web guys and they don't know what that address is either.

IE is locked down by group policy, nothing in the options window can be changed by the user. I have uninstalled all other browsers and toolbars (thank you Adobe) and cleared all caches. This employee is the only one having the problem.

The laptop is Win7 Pro with IE11

Can anyone point me in the right direction or give me a hint on where or what to look at?

 

[ThrashZone]

Hi,
If the settings are locked down I don't see allot you can do or us for that matter ?
First thing would be to clear the cache Alt+TD Delete browser history/ Uncheck the top box and check all others.

If you found a bunch of third party crap,
I'd use some scanners to remove anything else that might of slipped in,
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
Screen shot of the download button to use for Adwcleaner
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
Uncheck the box to Activate the Free trial from the final install options,
Also use the Custom scan option not the Threat scan,
Select the drive to scan usually C,
If your really infected check the box to scan for Rootkits = this scan option will take several hours to complete,
Never use your machine while scans are running for best results,
Please Do Not clean/ Delete or Remove Any detections before posting the scan results first before review especially Malwarebytes,
http://www.malwarebytes.org/products/malwarebytes_free
SAS is safe to remove anything it finds
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx

 

[Gator]

Did you completely uninstall IE11 and delete all user files?

From my understanding this is either malware, IE settings or an ISP problem. I would check your hosts file just in-case, make sure there is no redirect in there.

Sometimes clearing browsing history and temp internet files works. However you said you cleared caches so I'm assuming you did that already. If you haven't reset the user profile completely you can try doing that.

What ISP does your company have?

 

[Arelem]

I re-cleared the cache, re-deleted all stored browser info and forced a group policy update.

It seems to be fixed for now. Ya never know with this user <grump>

Thanks for the input and help.

 

[ThrashZone]

Hi,
Very good thanks for the update
Cheers.