Solved Various BSOD messages, usually while playing games

[JGGiant915]

Hi everyone, first time poster. Thank you for taking the time to read this.

For a long while now, possibly a year or so, I was getting random BSOD restarts with a wide variety of messages, including SYSTEM_SERVICE_EXCEPTION and IRQL_NOT_EQUAL_OR_LESS, usually while playing a game but not always. Normally I would let the computer restart and it would run just fine after that until I turned the computer off. Next boot would repeat the cycle, so it never bothered me beyond just being a nuisance.

Lately however it seems to be getting worse, occurring more often and not fixing itself after a restart. I've tried a variety of things, including driver updates (I always uninstall, reboot into safe mode, run driver sweeper, etc) and uninstalling programs that I believed were at fault, such as Catalyst Control Center which seemed to cause more issues. The only thing I haven't updated is my BIOS which probably needs to be done (My computer is almost 5 years old, only a few parts have been replaced), but I read a lot of threads elsewhere that said you should never flash your BIOS if your system is unstable. I'd rather have a computer that crashes than a brick.

Also on the BIOS, before I decided to stop I tried using MSI's Live Update 5 and flash it in Windows mode. It never finished because it would immediately crash to another BSOD, something about CORRUPT etc. I then tried using the USB method, but after rebooting it was looking for some form of command interface line. Again, decided not to continue.

Finally, I've run multiple virus/malware scans, such as AVAST and Malwarebytes. They've all come up clean.

I plan on running memtest tonight while I sleep, but if anyone happens to see anything obvious in the attached reports then I can work on those fixes sooner. Again, thank you for your assistance.

 

[Tekno Venus]

Hi and welcome to Seven Forums,

Please uninstall DAEMON Tools. This software uses a driver called sptd.sys which is a known BSOD cause in Windows 7. Uninstall the software using Add/Remove Programs. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.
As an alternative, many people recommend the use of Total Mounter or Magic ISO


The BSOD dumps you gave me do not give a definitive cause for your BSOD's. Quite a few of them pointed at a system file which is very unlikely to cause a BSOD.

As a result I recommend you check your hardware for issues. Please run Memtest86+ to check your RAM. Let it run for 7-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.
Also check your HDD for errors using Seatools. Download and create a bootable version of the Seatools for DOS program as described here.


In addition, some of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
If you are overclocking any hardware, please stop.

Please run the sfc /scannow checker to check and repair important system files. Follow option two in this tutorial: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html If it reports that Windows Resource Protection did not find any integrity violations, tell me. If it attempts to repair files, attach the CBS.log file to your next post. It is located here C:\Windows\Logs\CBS\CBS.log.

Then work through this: Diagnosing basic problems with DirectX. Normally I would say to uninstall and reinstall your graphics card drivers but from you original post, I can see that you have already done so.

If you have any questions or if I have confused you in any way, please don't hesitate to ask!
Stephen

 

[JGGiant915]

Thanks for the quick response. I have never overclocked, I've been tempted to try but until I find a real job that will give me a steady income I don't plan on doing anything that would destroy my hardware completely. I'll uninstall Daemon tools as recommended and then start your other possible fixes, though I won't be able to until later tonight. I'll get back to you ASAP.

 

[writhziden]

NOTE: Some of my steps are similar to Stephen's.


Since you have older hardware, make sure your system is compatible with Windows 7: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads


Problematic Software:

Start Menu\Programs\Driver Genius Professional Edition	Public:Start Menu\Programs\Driver Genius Professional Edition	Public
Start Menu\Programs\RivaTuner v2.24 MSI Master Overclocking Arena 2009 edition	JGGiant-PC\JGGiant:Start Menu\Programs\RivaTuner v2.24 MSI Master Overclocking Arena 2009 edition	JGGiant-PC\JGGiant

• We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.
  
  
• Older versions of RivaTuner are known to cause problems with Windows 7. Install an updated version if you need the software for fan control. If you are using it for overclocking, please stop.

Also, when is the last time you cleaned the dust from the system?


Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem. The sfc scan suggested by Stephen should track down any Windows corruption.


As Stephen mentioned: follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For AMD:
   • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
   • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
     1. Click Start Menu
     2. Right Click My Computer/Computer
     3. Click Manage
     4. Click Device Manager from the list on the left
     5. Expand Display adapters
     6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
     Alternatively:
     1. Login as an adminstrative user
     2. Click Start Menu
     3. Click Control Panel
     4. Click Hardware and Sound
     5. Click Device Manager (the last link under Devices and Printers)
     6. Expand Display adapters
     7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
6. Restart your computer after uninstalling drivers for all display cards
7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers. For the ATI drivers, 11.9 - 12.4 should all be good drivers to test with.

 

[JGGiant915]

I clean out the dust fairly often as I have both a dog and a cat that shed a lot. As for Rivatuner, yes I tried using it for fan control. No overclocking attempts were made with it, if I decide to ever try I'll do it through BIOS.

 

[JGGiant915]

I've uninstalled Rivatuner and Daemon tools. It wouldn't surprise me if the latter were at least partially responsible for my issues, as it has usually been one of the first programs I install after a format of my HDD.

I also ran sfc scan, and it did not come up with any issues, same for the DirectX diagnostic tool. However, when running dxdiag I got a message saying that on previous attempts(?) it was not able to gather all of the system information and if I just wanted to bypass collecting that information. I said no.

I'll run memtest tonight and seatools in the morning if necessary.

 

[Tekno Venus]

Report back the results. If the system seems to have stabilised, it could have been daemon tools causing all the issues. If the BSOD's still carry on, we'll investigate further.

 

[JGGiant915]

Memtest ran 9 passes last night, no errors. I also had a BSOD just before running it while trying to patch the Guild Wars 2 beta client.

Is it ok to use the Windows version of Seatools as opposed to the bootable one? My cd-rom drive also hasn't been able to read discs for a few months for some reason. It hasn't bothered me since most games can be downloaded from clients such as Steam even when you buy retail, but it makes USB my preferred method of using bootable programs.

In the meantime, I'm going to start clearing all of my drivers (mainly the ones I used the automated program to update) and installing fresh drivers that I find myself.

 

[Tekno Venus]

The issue with the windows version of Seatools is it only recognises and tests external HDD's. The bootable version can detect and test internal HDD's. Take a look at this to create a bootable USB stick from an .iso image. How to create bootable USB from an ISO image | Ideologics. Download the seatools iso from http://www.seagate.com/support/inte...-electronics/ld25-series/seatools-dos-master/ if you don't have it

Stephen

EDIT - Just looked at the latest dump and that's not very helpful. So, continue with the Seatools test so we can rule out hardware. We can then look at drivers once we've ruled hardware out

 

[JGGiant915]

Just finished the Seatools test, everything passed. I ran the long test.

 

[writhziden]

--------------------------------------------
--------------------START-------------------
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Loading Dump File [D:\Kingston\BSODDmpFiles\JGGiant915\060912-22187-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

System Uptime: 0 days 2:12:27.023

BugCheck 1E, {ffffffffc0000005, fffff80000b9f6b0, 0, 0}

*** WARNING: Unable to verify timestamp for nvmf6264.sys

*** ERROR: Module load completed but symbols could not be loaded for nvmf6264.sys

[B][COLOR="Red"]Probably caused by : nvmf6264.sys ( nvmf6264+6c2f )[/COLOR][/B]

KMODE_EXCEPTION_NOT_HANDLED (1e)

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  Gw2.exe

STACK_TEXT:  
fffff800`00ba0810 fffff880`016b26ea : fffffa80`083c0980 fffff880`018ebe40 00000000`00000001 fffffa80`07cf5c20 : nt!ExpInterlockedPopEntrySListFault16
fffff800`00ba0820 fffff880`03c44c2f : fffffa80`0535b1a0 fffffa80`0683f800 fffffa80`083c0980 fffffa80`083c0980 : ndis!NdisMAllocateNetBufferSGList+0xaa
fffff800`00ba08c0 fffffa80`0535b1a0 : fffffa80`0683f800 fffffa80`083c0980 fffffa80`083c0980 00000000`00000000 : nvmf6264+0x6c2f
fffff800`00ba08c8 fffffa80`0683f800 : fffffa80`083c0980 fffffa80`083c0980 00000000`00000000 fffffa80`00000000 : 0xfffffa80`0535b1a0
fffff800`00ba08d0 fffffa80`083c0980 : fffffa80`083c0980 00000000`00000000 fffffa80`00000000 fffffa80`083c0850 : 0xfffffa80`0683f800
fffff800`00ba08d8 fffffa80`083c0980 : 00000000`00000000 fffffa80`00000000 fffffa80`083c0850 00000000`00000000 : 0xfffffa80`083c0980
fffff800`00ba08e0 00000000`00000000 : fffffa80`00000000 fffffa80`083c0850 00000000`00000000 00000000`00000000 : 0xfffffa80`083c0980


FAILURE_BUCKET_ID:  X64_0x1e_c0000005_VRF_nvmf6264+6c2f

CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400

--------------------------------------------
---------------------END--------------------
--------------------------------------------

3rd party drivers (this is for informational purposes only, nothing needs to be done with this information at this time):

fffff880`0852a000 fffff880`0852d000 UsbFltr UsbFltr.sys Mon Apr 9 04:09:44 2007 (461A10E8)
fffff880`07094000 fffff880`070aa000 intelppm intelppm.sys Mon Jul 13 17:19:25 2009 (4A5BC0FD)
fffff880`03c3e000 fffff880`03c91a80 nvmf6264 nvmf6264.sys Thu Mar 4 18:04:39 2010 (4B9058A7)
fffff880`0115c000 fffff880`01167000 amdxata amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
fffff880`0108f000 fffff880`010ba000 nvstor nvstor.sys Fri Mar 19 14:45:11 2010 (4BA3E257)
fffff880`0111d000 fffff880`0115c000 nvstor64 nvstor64.sys Fri Apr 9 03:22:41 2010 (4BBEF1E1)
fffff880`08560000 fffff880`0859f000 dump_nvstor64 dump_nvstor64.sys Fri Apr 9 03:22:41 2010 (4BBEF1E1)
fffff880`00e81000 fffff880`00ea2000 jraid jraid.sys Mon Sep 6 20:37:00 2010 (4C85A54C)
fffff880`0aae3000 fffff880`0aaed000 mbam mbam.sys Wed Nov 2 07:07:48 2011 (4EB140A4)
fffff880`085ef000 fffff880`085f8000 aswFsBlk aswFsBlk.SYS Mon Nov 28 10:51:52 2011 (4ED3CA38)
fffff880`03c00000 fffff880`03c3c000 aswMonFlt aswMonFlt.sys Mon Nov 28 10:52:10 2011 (4ED3CA4A)
fffff880`013e7000 fffff880`013f9000 aswTdi aswTdi.SYS Mon Nov 28 10:52:18 2011 (4ED3CA52)
fffff880`06b28000 fffff880`06b35000 aswRdr aswRdr.SYS Mon Nov 28 10:52:20 2011 (4ED3CA54)
fffff880`0701d000 fffff880`0706e000 aswSP aswSP.SYS Mon Nov 28 10:53:57 2011 (4ED3CAB5)
fffff880`01400000 fffff880`01496000 aswSnx aswSnx.SYS Mon Nov 28 10:54:05 2011 (4ED3CABD)
fffff880`017a3000 fffff880`017ec000 dtsoftbus01 dtsoftbus01.sys Fri Jan 13 06:45:46 2012 (4F10358A)
fffff880`08488000 fffff880`084a3000 AtihdW76 AtihdW76.sys Thu Feb 23 05:30:12 2012 (4F463154)
fffff880`07224000 fffff880`0722d000 cpuz135_x64 cpuz135_x64.sys Fri Mar 9 01:56:55 2012 (4F59C5D7)
fffff880`08a1d000 fffff880`08defb80 RTKVHD64 RTKVHD64.sys Tue Mar 27 03:01:50 2012 (4F7181FE)
fffff880`070aa000 fffff880`07104000 atikmpag atikmpag.sys Thu Apr 5 19:10:44 2012 (4F7E4294)
fffff880`074b2000 fffff880`07fac000 atikmdag atikmdag.sys Thu Apr 5 19:48:25 2012 (4F7E4B69)

UsbFltr.sys
intelppm.sys
nvmf6264.sys
amdxata.sys
nvstor.sys
nvstor64.sys
dump_nvstor64.sys
jraid.sys
mbam.sys
aswFsBlk.SYS
aswMonFlt.sys
aswTdi.SYS
aswRdr.SYS
aswSP.SYS
aswSnx.SYS
dtsoftbus01.sys
AtihdW76.sys
cpuz135_x64.sys
RTKVHD64.sys
atikmpag.sys
atikmdag.sys


As you can see from the above and the links given for your 3rd party drivers, the crash was caused by your nVidia Ethernet Networking Driver (nForce chipset driver).

The update for the driver may be found here: NVIDIA DRIVERS 15.57WHQL


Prior to updating any drivers, make sure to disable Verifier.


To disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:

verifier /reset​

-> Restart your computer.

 

[JGGiant915]

prior to reading this I actually went and downloaded fresh versions of my chipset (which included the ethernet networking driver), JMicron, and Realtek drivers. I went through all the usual steps to uninstall the old drivers including driver sweeper, and so far the computer has run well. I actually got to play almost an hour of TERA and quit on my own terms rather than using the BSOD as a sign to quit.

I'll give it another day or so. If it does BSOD again, I'll let you know and re-install the drivers again but with disabling verifier. If not, I'll be back anyway to thank you both some more.

 

[Tekno Venus]

I've got my fingers crossed. Lets hope they do stop but if not, we're both happy to assist further.

Stephen

 

[JGGiant915]

I was able to do a lot this morning and early afternoon without any hiccups, but I then turned my computer off for a bit. When I turned it back on, it gave me a BSOD while I was away after about an hour of sitting idle, which is similar to how it originally behaved. I'm wondering if maybe I messed things up further when I used the auto-update programs, but then fixed them with my last step while leaving the initial issue. That or I need to follow the step above where I turn off verifier?

Either way, here's the dmp from the last crash. If I really am back to my original position where my computer will BSOD after a fresh boot but then restart and work perfectly fine after that, it's not nearly as urgent as before, but something I would still like to fix before it causes further issues.

 

[JGGiant915]

nevermind, it's more urgent. Just had another while playing TERA for maybe 5 minutes but it gave no specific error message, code ended in 1b. It then crashed two more times shortly after booting into Windows, once with 1e and once with the error message APC_INDEX_MISMATCH. On the 2nd restart, Windows Explorer gave me a "not responding", most of my desktop disappeared, came back, and then it crashed.

Going to run a virus scan again, just to double-check.

 

[writhziden]

All crashes were Verifier enabled. Suggest disabling Verifier and seeing if the system is stable for a bit. These may all be false positives which are common with Verifier enabled once the real problem was taken care of.

 

[JGGiant915]

I've almost finished a day with no crashes. Once again, I'll mark it as solved once 24 hours have passed since I made the change to verifier

 

[Tekno Venus]

That's fantastic.

Even if you mark the thread as solved, if you have anymore BSOD issues, just post back.

Glad we could help
Stephen