Various BSODs when browsing Chrome/Opera and playing games (Minecraft)

[marieflowers95]

Hello! This is my first time posting on these forums. I've been getting some BSODs since August.

I've done a factory reset various times but the problem still persists. It happens when I'm

browsing the internet on Chrome or Opera (watching videos on youtube, facebook, ect.) It also

happens when I play Minecraft. I attached the dump files below. Also, when I play Minecraft

sometimes the CPU spikes up to 100% and stays there! I can only play Minecraft for about less

than two mintues then it gets a BSOD. I used to be able to play Minecraft and watch videos with

no BSOD! It also suddenly restarts with no warning! The screen turns black then I get the ''Start

windows normally'' or safe mode menu. Sometimes I get a yellow triangle and lose internet access

and I have to turn it off the laptop then turn it on again! It is really annoying! Thanks in

advance!

My specs are:

CPU: Celeron(R) Dual-Core CPU T3000 @ 1.80GHz

Motherboard: Hewlett-Packard 30F7

BIOS: Default System BIOS

Total Memory: 2.00 GB

Usable: 1.93 GB

HDD: ST9250410AS ATA Device

Sound Card: (1) IDT High Definition Audio CODEC (2) Intel(R) High Definition Audio HDMI

Graphics Card: (1) Mobile Intel(R) 4 Series Express Chipset Family (2) Mobile Intel(R) 4 Series

Express Chipset Family

OS: Microsoft Windows 7 Home Premium 64 bits 7600 Multiprocessor Free

 

[YoYo155]

Welcome to SF .

Unfortunately files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary.
There should be eight files generated not including the dumps.

What I can tell from the dump files uploaded is that apart from a number of outdated drivers,
which is to be expected from a factory reset install, is how diverse the bug check codes are
which more often than not means RAM issues.

Please follow the steps below in the order they appear in.

Testing the RAM:

Test and Diagnose RAM Issues with Memtest86+:

• RAM - Test with Memtest86+

   Tip

• :info: Pay close attention to part 3 of the tutorial "If you have errors"
• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

:ar:When done with the testing procedure take a picture and upload it here.

I also suspect an infection.

Please scan for possible infection and file corruption.

• Download TDSS-Killer and scan for rootkits.
• Download Kaspersky Rescue CD and scan for other types of infections. (a how-to tutorial)
• Download Malwarebytes and DON'T activate the trail (uncheck the box at the end of the installation)
• Follow this tutorial on how to use the SFC/ SCANNOW tool in Windows.

(*Kaspersky Rescue CD from a USB thumbdrive)

Keep us posted.

 

[marieflowers95]

Hello, thank you very much for your reply. I apologize for that. I uploaded it again, I hope I did it correctly this time. I will test the ram at night and then search for an infection. Since I need to use my laptop today, I can't do it at this very moment. Thanks again for the reply, I'll keep everyone posted!

 

[YoYo155]

Thanks for files, awaiting your updates .

 

[marieflowers95]

Hello! Excuse me for the tardiness, I had another problem to resolve and couldn't get back to you!

I ran the Memtest for 10 passes with 0 errors! I posted the picture below.

I also ran the TDSS-Killer, Kaspersky Rescue CD with 0 infections. Malawarebytes found with some infections but cleaned them!

I also did the SFC /SCANNOW test and it said something about finding errors but windows wasn't able to fix them. Thanks again!

 

[YoYo155]

Don't worry .
Please upload the CBS.log so we can take a look at it.

 

[marieflowers95]

Thank you very much for understanding! Here is the log. (I hope I uploaded it correctly)

 

[YoYo155]

Hi thanks for the file .
I do see that SFC wasn't able to fix a couple of files but I don't think that they are the cause of the BSODs.

Test for thermals and stability:

• Download HWinfo and post a Screenshot of the sensors window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
  • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).

Post back with the screenshots .

 

[marieflowers95]

Hi! I downloaded everything and know how to do it but every time I run Prime95 and Furmark I get a BSOD! Can I run it in Safe mode?

 

[YoYo155]

No, that is the point of these tests, testing stability.
Now run the tests one at a time as per each tutorial and see which one is causing the bug check (BSOD).

When the BSOD do appear is it instant or after a certain amount of time?

 

[marieflowers95]

Thanks! I will do that, it's the Furmark causing the BSOD because I was running Prime95 and everything was okay (a bit laggy but no BSOD.)

Edit: I ran Furmark again and the laptop suddenly restarted.

 

[YoYo155]

OK, we now have a pretty promising lead .
Please post the temperature readings while running Prime95, as requested in my earlier post.

 

[marieflowers95]

Great! I took two screenshots, one on idle (1) and one with Prime95 running (2). For what it's worth, I have a fan right next to my laptop at all times because sometimes it overheats.

 

[YoYo155]

Thanks for the files .

Although I think the issue is hardware i feel there is still other things we can try before
finally deciding it being the case.

Use this online utility and update any driver it offers you, please report back which drivers
it offered if any.

• Intel® Driver Update Utility

Please try Furmark a couple of more times but this time take a picture of the BSOD's
as they happen.
Follow this tutorial and select Disable Automatic Restart on System Failure that way it won't restart
right away and you can snap a picture
(a screenshot will not work, please use an outside source) of the BSOD.

• http://www.sevenforums.com/tutorials/666-advanced-boot-options.html

Attach it to your next post.

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

I was unable to pinpoint the exact model of your laptop, please post your product name and number, usually found at the bottom side of the PC's chassis and in white against black.

   Warning

Do not confuse HP's numbering scheme with your Windows Product key!

You can alternatively detect it automatically:

• HP Drivers and Downloads for Printers, Scanners and More | HP ® Support

Post back with further details.

 

[marieflowers95]

You're welcome!

Okay, I ran the Intel Driver Utility and downloaded one update (The only new update)
Which is ''Intel Chipset Software Installation Utility (Chipset INF).

I ran Furmark about 5 times and only got one BSOD during that. (The other 4 times it just froze and I had to manually restart it!)

My laptop model is an HP Pavilion DV4-1522la Notebook PC.

 

[YoYo155]

Thanks for the added information , I was for a BIOS update which unfortunately doesn't exist.
For now it looks like a thermal issue but please upload any new dump files that were generated since
your last upload.

   Warning

The Following Steps Will Void Your Warranty!

Addressing the overheating issue:

• Make sure you can hear or see the fan working, if it is continue with these steps.

1. Shut-Down the PC
2. Unplug from the power brick.
3. Remove the battery.
4. Let the PC cool down for as long as needed until its only warm to the touch or not at all.
5. Buy a can of compressed air.
6. If you have a cover on the bottom that can be unscrewed, remove it for grater access.
7. When using the compressed air, use short bursts and DO NOT! use it upside-down!!
8. First blow into the intake (the grill with the fan) again short bursts.
9. Next do the same to the exhaust.
10. If you have access the opposite side of the fan blow through there as well.
11. Next grab a flashlight and point it inward from the exhaust and look for anything that may be blocking the light from passing through when looking from the intake side (the fan).

Happy cleaning