Various errors when booting

[shyamt]

Hi -

I'm having serious problems booting and would appreciate any help..

Last night when using my PC, all of a sudden (no hardware/software changes) Chrome crashed then Windows starting generally running very slowly. I couldn't reopen Chrome, every time it froze again. Eventually it was going so slow that I couldn't do anything else so tried to restart it, but it froze, and I switched it off by holding onto the power button.

I was able to load up Windows again one more time, but couldn't open Chrome and some other programs, and it was generally running slow again.

Since then I've restarted several times and have got various errors, including 'Oxc00000e9 Info: An unexpected I/O error has occurred' and 'Windows failed to start'. If I restart now my computer it goes up to the 'Windows is loading' screen with Windows 7 logo, but then restarts and takes me to a 'Windows failed to start' screen with options to 'Launch startup repair' and 'Start windows normally'.

I've tried using my boot DVD to run startup repair and sometimes it says 'repaired' and other times came up with an error saying it could not be repaired, and in the log mentioning an external device? I'm not sure what this could be as it's just my keyboard and mouse connected via USB. It says there are no restore points for me to go back to too.

Edit: I just ran the inbuilt 'startup repair' (not sure what the difference is to the one on the WIndows 7 boot disk) and after it it restarted, and I got another 'Windows failed to start' error but with the status: 0xc000000f, saying that 'the boot selection failed because a required device is inaccessible'

Could anyone advise me on what I can do to fix this?

Thank you

 

[Jonathan_King]

It sounds like your hard drive is on its way out. Download one of these tools and run a scan: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

 

[shyamt]

It sounds like your hard drive is on its way out. Download one of these tools and run a scan: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

I can't burn the disk... I've tried twice on my laptop and keep getting an error unfortunately.

Do you think disconnecting the hard drive and reconnecting it could make a difference?

Or is there anything else I could try?

Edit: Managed to burn the diagnostics CD but get this error "unable to locate the license agreement file, DLGLICE.TXT!!!"

Thanks

 

[Capt.Jack Sparrow]

Hello Shyam Welcome to SF,

I believe it might be a Corrupt BCD. Follow this article and see whether it fixes the problem How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows

Hope this helps,
Captain

 

[shyamt]

Hello Shyam Welcome to SF,

I believe it might be a Corrupt BCD. Follow this article and see whether it fixes the problem How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows

Hope this helps,
Captain

Thanks for your advice. I ran through these commands 'bcdedit /export C:\BCD_Backup
c:
cd boot
attrib bcd -s -h -r
ren c:\boot\bcd bcd.old
bootrec /RebuildBcd'

But not sure which of the four options below I should do? OR all?

Thanks

 

[shyamt]

Hello Shyam Welcome to SF,

I believe it might be a Corrupt BCD. Follow this article and see whether it fixes the problem How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows

Hope this helps,
Captain

Okay I just entered the other four commands in to, and now when I restart I get the following error:

Windows failed to start...

File : \Boot\BCD
Status: 0xc000000f
Info: An error occurred while attempting to read the boot configuration data.

 

[Jonathan_King]

Try using SeaTools to test your drive. Download the Iso from here and burn it to a CD using the built-in Disc Burning program, or download Iso Recorder and burn it that way.

Obrigado por registrar o SeaTools! | Seagate

 

[shyamt]

I'm quite worried now as I went onto the Windows 7 boot disk and there isn't any operating system showing now even!

Is there anyway I can backup necessary files?

I will give the Seagate diagnostics ago too.

 

[shyamt]

I ran the diagnostics and the tests failed...

Is there anything else I can do?

Is the hard drive actually damaged, or could the solution just be a format?

thanks

 

[Jonathan_King]

[highlight]Unplug the drive immediately![/highlight]

Buy a new hard drive, and install Windows to it. Then plug your old hard drive back in and copy your files over.

 

[shyamt]

[highlight]Unplug the drive immediately![/highlight]

Buy a new hard drive, and install Windows to it. Then plug your old hard drive back in and copy your files over.

Okay I will do that.

Do you know what the cause of this fault could be?

THanks

 

[Jonathan_King]

Hard disks are mechanical hardware, which means it can fail at any moment without warning.

Anything can cause mechanical failure, such as shock or jarring, heat, a voltage spike, and defective hardware.

 

[shyamt]

Okay I've purchased a new hard drive and installed Windows onto it.

I then disconnected the cables from one of my DVD drives and connected them to the original hard drive, but it didn't show up on My Computer?

What can I do to connect it back up and copy over my files?

THanks

 

[Jonathan_King]

Is the drive detected in the BIOS?

If it's not too late, you may be able to recover some of your data using DiskDigger.

If the drive is not detected in the BIOS, or by DiskDigger, all I can say is check the power cable.

 

[gregrocker]

Did you study the results of the Seatool Diagnostics full CD scan? It should have told you whether it could fix the problems, and exactly what they are. A failing HD's life can often be extended by these repairs.

Make sure HD is connected correctly to see if it registers in BIOS. Try another cable and port, another power cable. If it will show up, you should be able to browse it for files.

 

[shyamt]

Did you study the results of the Seatool Diagnostics full CD scan? It should have told you whether it could fix the problems, and exactly what they are. A failing HD's life can often be extended by these repairs.

Make sure HD is connected correctly to see if it registers in BIOS. Try another cable and port, another power cable. If it will show up, you should be able to browse it for files.

I don't think it said it was repairable. I can' remember to be honest.

The hard drive did show up but the partition with Windows installed wouldn't show as anything but 'Local disk' and I couldn't access it. Fortunately, I'd recently created a new partition where everything was backed up, and I could access all of those files.

I've got a new HD now anyway so it's all sorted.

Thanks for your help!

 

[gregrocker]

Maybe you only ran the Quick Test and had preliminary results. If so, the full scan may be able to repair the drive.

I have not had a HD yet which the Diagnostics/Repair could not repair and return to full use.