Very Frequent BSOD

[kaitlynalexa]

My computer always crashes. And I don't know what's causing it.
I'm running Windows 7 Ultimate
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5000+ 2.60 Ghz
Install memory (RAM): 2,00 GB
System type: 64-bit Operating System

Please help

 

[koolkat77]

Welcome

Most of your BSoDs relate with USB stuff.
Follow this tutorial for a possible fix:
http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

Look for an update on your BIOS version.

BIOS Version/Date	Phoenix Technologies, LTD V3.02, [COLOR="Red"]22/06/2007[/COLOR]

Good luck.

 

[kaitlynalexa]

Thank you i've already done the usb thing.
How can I update my BIOS?

 

[koolkat77]

You can use Google
I'm not aware of others as my motherboard is an Intel one so I got it from the official website.
https://www.google.com/search?q=Pho...68e8ca669da4a4b&bpcl=35243188&biw=980&bih=873

 

[kaitlynalexa]

Thank you so muchh

 

[koolkat77]

No problem.

Let us know if the problem reoccurs.

 

[kaitlynalexa]

Is it the outdated BIOS that causing the BSoD? Because I haven't updated it yet and my pc crashed again with blue screen.

 

[koolkat77]

May be, may be not.

What's the age of all the hardware?
What antivirus are you using? MSE?
Did you make a full scan recently?
What are you doing during the of crash?

 

[kaitlynalexa]

Yes. I'm using MSE but i haven't done a full scan yet. Yesterday i tried to but after 1hour it started to freeze. It has been crashing with blue screen since last week. Sometimes on start up, sometimes after about 10minutes.

 

[kaitlynalexa]

Age of all the hardware?
Oh and i was on the internet when it crashed.

 

[kaitlynalexa]

I also found in the quarantined items something like passwordstealer. Idk how i got that one.

 

[koolkat77]

Run this tool and delete anything it finds:
→ Anti-rootkit utility TDSSKiller

Run a full scan with Malware Bytes as well
→Malwarebytes - The Free version

 

[kaitlynalexa]

With the TDSSKiller, there are no threats found.
But with the Malwarebytes, it detected 5 objects.
Here's the log.

 

[koolkat77]

Delete/quarantine the things it found

 

[kaitlynalexa]

Done it. Thank you

 

[koolkat77]

Don't thank me yet.

Run windows defender offline as well. Follow this tutorial:
→ http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html?ltr=W

Take your time and do it (Delete anything it finds). Let me know the results. Good luck

 

[kaitlynalexa]

How can I restart the pc from the USB flash drive?

 

[koolkat77]

How can I restart the pc from the USB flash drive?

Hold the boot menu key during boot up, it will list up the possible places to boot from. Select the USB device using up\down arrow, and enter.

Otherwise enter into bios and set USB device as first boot drive, accept, exit and restart.

 

[kaitlynalexa]

Ohh okay. Got it

 

[koolkat77]

Update the thread whenever you're ready