Video hardware error

[Sonic Order]

Hello. I turned on my computer a few hours ago and it's been running much slower than normal. For example, it takes a minute for Windows to load when it usually only takes a few seconds. Please help. I think a video hardware error may be the cause. I recently updated from Internet Explorer 8 to 10.

Source
Windows
Summary
Video hardware error
Date
08/04/2013 21:25
Status
Solution available
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153
Extra information about the problem
BCCode: 117
BCP1: FFFFFA800556C230
BCP2: FFFFF88004706C48
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmpag.sys
Server information: 53103f02-55dd-4a97-9ee6-9704e7ffb99e

 

[Pauly]

Have a look at this http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Update your graphics drivers to the latest ones, its best to uninstall old drivers then run http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html then install new drivers from here AMD Graphics Drivers & Software there is an auto detect and install option if your not sure

 

[Sonic Order]

Thanks, Pauly. I did a sfc scan and it found nothing wrong, so I suspected that the drivers may need to be updated. I'm not sure how to uninstall and update a driver, though.

 

[Pauly]

Uninstall via control panel add/remove programs then follow my previous link to remove driver left overs then visit other link to AMD/ATI site to install new ones, any problems then feel free to ask back and if problems persist after trying this then follow the BSOD posting link and upload your dump files and i will take a look for you

 

[Sonic Order]

The computer is running normally again. However, when I logged in today, it asked me to download the latest version of Adobe Flash Player. I wasn't connected to the Internet at the time. I clicked on 'Download' and it caused Adobe to stop working.


Source
Adobe® Flash® Player Installer/Uninstaller 11.6 r602
Summary
Stopped working
Date
19/04/2013 19:54
Status
Report sent
Description
Faulting Application Path: C:\Windows\System32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: FlashUtil64_11_6_602_180_ActiveX.exe
Application Version: 11.6.602.180
Application Timestamp: 5130146c
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec4aa8e
Exception Code: c0000005
Exception Offset: 00000000000532d0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153
Additional Information 1: 526c
Additional Information 2: 526ceb572d9e6bd519e11611660d9273
Additional Information 3: 3def
Additional Information 4: 3def1fb43b9743c20587d011c19d33e9
Extra information about the problem
Bucket ID: 99552579

 

[Sonic Order]

I got another video hardware error a few hours ago. McAfee was doing a virus scan at the same time. The Action Centre said the AMD/ATI Video Driver stopped working properly.

Source
Windows
Summary
Video hardware error
Date
02/07/2013 20:17
Status
Solution available
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153
Extra information about the problem
BCCode: 117
BCP1: FFFFFA8006E1A290
BCP2: FFFFF88002F5DC48
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmpag.sys
Server information: 97e3e35e-9769-4c0f-b902-2a21fd9ddc9c

 

[Pauly]

Please post as per instructions so we can see the dump files http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Error code 0x117 = videodriver/subsystem error
Check your machine/gfx temperatures
Recommend you update or reinstall drivers and try running a gfx stress test
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

 

[Sonic Order]

Hi Pauly. I was trying to install a new AMD driver from the AMD website via the autodetect software and there was another Blue Screen of Death. I turned off my computer and turned it back on. It took a few minutes to load. I checked Device Manager and it said my ATI Radeon HD 5400 Series driver has a problem. It's not working at all. It seems Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged.

 

[Pauly]

Uninstall, driver sweeper as before, reinstall

 

[Sonic Order]

I uninstalled the driver. Windows Update installed a new driver called 5470. My laptop was running fine until the AMD driver stopped responding again and caused another video hardware error. The laptop is a Dell Studio 1558. Thanks for your help, Pauly. I checked for solutions from the Action Centre and it said "AMD/ATI Video Driver has stopped working properly.
For info about possible solutions to this problem, go online to the Hewlett-Packard Company website".