Virus in Comp!!

[priyanka26]

Download and run MSE and Malwarebytes, do a FULL scan with both (this could take some time) and make sure you are not connected to the net while doing it.

One way to check is to see if you can go to the Microsoft site, Malwarebytes, or to Norton or McAfee. Some viruses will block your access to these sites or any other site that has software that can get rid of the virus. If you can go to other sites, but not any of those, there's a good possibility you have been infected.

If you can go to these sites, I would still run a full scan. I've encountered Viruses that lock you out of Process explorer, MSConfig and command. Getting access back involves editing your registry

You can also try the AVG Rescue disk. This disk is a boot disk that scans your PC at startup and runs a scan for viruses.

The AVG Rescue CD is a standalone set of tools that can be started from CD or USB flash disk. It can be used to recover computers that are not able to boot or are infected in a way that will not allow normal operation. The whole CD or USB flash drive is a live CD with Linux operating system and AVG preinstalled on it.

Instructions on how to d/l and use it are at this site

AVG - AVG Rescue CD Guide

I can access these sites.. i am not being blocked or anything

 

[priyanka26]

I think the big problem here is it will not allow him to install any AV apps

correction: her

 

[Petey7]

Sorry for the confusion miss.

Now can you tell me, yes or no, do you have system restore turned on?

 

[DirtRider]

I think the big problem here is it will not allow him to install any AV apps

correction: her

Oooops sorry

 

[Borg 386]

If you can access these sites, go to the Symantec site & run the free online scan

http://security.symantec.com/sscv6/...lfid=21&pkj=GDYZRGGPFCCSSAZAZKB&auth_status=0

All the instructions how to run it are there. The only caveat is you must be using IE

It will run independent of the system and hopefully will help

 

[priyanka26]

thanks @ all

I will try ur suggestions and report back

 

[Borg 386]

Once you run the Symantec scan (hopefully you can), it would be wise to d/l Microsoft Security Essentials and Malwarebytes, and then still do a full scan on the system.

Then get the AVG disk and run that at startup.

You can't be too paranoid when it comes to PC safety

http://www.microsoft.com/security_essentials/

Malwarebytes

"Just because you're not paranoid doesn't mean they're NOT out to get you" :sarc:

 

[1Bowtie]

I think the problem is the McAfee free trial is still there even though the trial ran out. Sometimes those free trials are hard to remove, espesically McAfee. Try unistalling through add/remove prog's in control panel prog's / featurers, then go to Windows Explorer and make sure the folders are gone from prog files, disk cleanup, then see what happens and let us know

 

[Borg 386]

I think the problem is the McAfee free trial is still there even though the trial ran out. Sometimes those free trials are hard to remove, espesically McAfee. Try unistalling through add/remove prog's in control panel prog's / featurers, then go to Windows Explorer and make sure the folders are gone from prog files, disk cleanup, then see what happens and let us know

Interesting thought - I just had a huge debacle with my McAfee which is out of the system now. The last "upgrade" (and I use the term loosely) they issued a few days ago hosed some of my system and the AV itself. Even sys restore couldn't bring it back and every time I signed onto the web, it froze the entire PC - repeatedly.

http://www.sevenforums.com/system-security/103003-mcafee-update-8-9-10-causes-win-7-problems.html

When I went to post something in the help section on the McAfee site, there were numerous complaints about that and something that has been a problem since May.

I would suggest she use Revo Uninstaller to get out all the stuff. I know McAfee has their own uninstaller, but if they mess up their own software so bad, how can you trust their uninstaller?

 

[CarlTR6]

I think the problem is the McAfee free trial is still there even though the trial ran out. Sometimes those free trials are hard to remove, espesically McAfee. Try unistalling through add/remove prog's in control panel prog's / featurers, then go to Windows Explorer and make sure the folders are gone from prog files, disk cleanup, then see what happens and let us know

To add to what 1Bowtie suggested, the best way to remove any anti-malware program is to use the manufacturer's removal tool > McAfee > Info > Tool

The uninstaller is pretty good. I have not seen any problems with it.

 

[1Bowtie]

I think the problem is the McAfee free trial is still there even though the trial ran out. Sometimes those free trials are hard to remove, espesically McAfee. Try unistalling through add/remove prog's in control panel prog's / featurers, then go to Windows Explorer and make sure the folders are gone from prog files, disk cleanup, then see what happens and let us know

To add to what 1Bowtie suggested, the best way to remove any anti-malware program is to use the manufacturer's removal tool > McAfee > Info > Tool

The uninstaller is pretty good. I have not seen any problems with it.

Good point guys, i just wanted her to go at it the proper way, either add/remove prog's or the manufacturer's uninstall prior to useing any third party Revo uninstaller

 

[Wishmaster]

If there appears to something nasty & you have issues removing it or even getting something installed to attempt it, one other alternative:

Norton Power Eraser
Spyware Removal - Virus Removal | Norton Support

As A Last resort if all else fails.

Please note:

"Because the Norton Power Eraser uses aggressive methods to detect these threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully, and only after you have exhausted other options."

 

[Borg 386]

I just suggested Revo as it does a through job of cleaning out the leftover files.

Also, Revo launches the programs uninstaller 1st, allows that to run, then it goes looking for leftover parts.

But yeah, it might be better for her to use the tool if she doesn't feel comfy with Revo.

Hopefully she'll be able to run the Symantec online scan & fix whatever is wrong.

 

[CarlTR6]

I would have suggested Revo had I not known about and worked with the McAfee tool. Anti malware programs are extremely invasive and Windows removal does not get all of the pieces of these programs. The removal tools from the vendors are quite good.

 

[DirtRider]

I use Absolute Uninstaller - Uninstall your unwanted applications easily and completely but I have installed Revo and will give it a go

 

[Borg 386]

Revo is good at finding the leftover registry keys, as well as files left on the HD.

But you do have to read the directions carefully.

The nice thing about Revo also is that if it can't delete a certain leftover file, as you see sometimes ("The following files could not be removed"), it'll mark them for deletion at the next start up.

I've been amazed at what most programs will leave behind in your system.

(The excuse for that from most of companies is they want to leave the information there in case you decide to "reinstall the software")

Based on my past experience with McAfee CarlTR6, I don't really trust anything from them. It was freakin incredible what that one upgrade to the security center did to my PC. How bad do you have to mess up software that a sys restore of even 2 days back won't fix the problem & leaves the AV damaged to the point that only 2/3 of the screen was showing when I tried to launch it?

ALSO - Thanx much for the link Wishmaster, a nice scanner. Quick and efficient.

 

[DirtRider]

Funny when I used McAfee some time back I was very happy but then I found it started to fall behind so I changed

 

[CarlTR6]

I have never liked McAfee and I have used it.

@Borg: Anti-malware programs entangle so deeply into your system that only the manufacturer really knows how to get it all out. And if you don't get it out, sometimes the bits and pieces can still create problems.

 

[DirtRider]

I'm running Windows 7. Though the computer runs just fine, without issuing any errors, i am sure i have a virus on it, for the following reasons

So have you managed to sort this out then

 

[Borg 386]

@ CarlTR6, Like I said, I wouldn't trust McAfee with anything. I've run a scan through my registry and files and found nothing related to McAfee...so far.

One interesting thing I have found since I started using Revo uninstaller - it's usually the open source software that does a complete removal of everything (files, reg keys, etc.), whereas anything corporate tends to leave reg keys and whatnot in the system. At least the open source programs I've seen

@ DirtRider, maybe it was good at one point, but it's sure a mess now.

I left a note on her page DirtRider asking if she fixed it or not