Virus Removal

[mjwilson94]

My Microsoft Security Essentials keeps alerting me to something called:

Name: Exploit:HTML/IframeRef.gen

Alert Level: Severe

I click remove but sometime later the message pops up again saying to remove. I have clicked remove quite enough times now but still the pop-up appears. I have also tried to quarantine the virus but still nothing happens. The virus has a deifferent location every single time. I have tried removing with Microsoft Security Essentials, and no other program such as MalwareBytes and Spybot Search & Destroy find it.

Please any help on how to remove or suggestions, ideas and information will be gratefull. Thank-you

 

[Jacee]

This is what Exploit:HTML/IframeRef.gen is:

http://www.microsoft.com/Security/p...ameRef.gen&ThreatID=-2147430757#recovery_link



Are your virus definitions up to date?
How about Windows critical patches?
Do you have a firewall?

 

[mjwilson94]

An idea how I get rid of the Trojan

 

[Jacee]

You're visiting an infected web page ... MSE is detecting it.

Clear your Java cache
From the control panel, click on the Java icon (looks like a coffee cup)
click on the general tab, then click "Settings" and delete the temporary Internet files. You can also see what you've picked up and from what site if you click 'view'

 

[mjwilson94]

Have just cleared it but still has not worked.

 

[steve-pressman]

Just an added thought download and run ccleaner and clean your cache out.

CCleaner - Download


Steve

 

[mjwilson94]

Thanks for this idea have also tried this aswell. Semms like I've tried everything :/

 

[jav]

Thanks for this idea have also tried this aswell. Semms like I've tried everything :/

When does it appear?
which site/sites you were visting then? or Had open?

 

[mjwilson94]

Well basically it just appears randomly. And also when I am surfing the internet and click on a link in google lets say a random website will open up. This is a symptom of the virus. I have checked Pop-Up blocker is enabled but still the problem persists.

 

[D3ftOn3Z]

Have you tried spybot or malwarebytes to remove the trojan?

 

[mjwilson94]

I have them both downloaded and have tried searching for the Trojan but neither of the programs pick it up ??

 

[Jacee]

Do you have "Teatimer" with Spybot s&d?

Also, you didn't answer the 3 questions in my first post to you.

 

[WiNd0Ws7]

Before trying to remove the infection did you disable 'system restore?'

 

[D3ftOn3Z]

Please update all your AV/Antispyware/Antimalware programs to their latest database definitions.
Then for spybot,make sure you've got "Teatimer" enabled. Immunize your system once you got the updates for spybot. After that run a deep full scan with all your security softwares. See if any of them picks up the trojan.

 

[Jacee]

The reason I asked about Teatimer is because it will protect what is knows, and will interfer with 'cleaning' an infected system.

I don't care for Teatimer at all!

 

[D3ftOn3Z]

Having Teatimer enabled will interfere with the scan process? Didn't know about that.

 

[Jacee]

It interfers with the 'fixing' process ...

 

[D3ftOn3Z]

Noted.

 

[mjwilson94]

Oh right ok I shall disable the tea timer if I can do that?? and update everything and do a full scan. I shall then get back to you.

 

[mjwilson94]

Are your virus definitions up to date?
How about Windows critical patches?
Do you have a firewall?
[/I]

Yes they are.
Windows is fine all up too date. ( if that is what it means)
I do but and it is enabled and working.