Virus?

[tsunamidevil]

hi,i'm new to this site ^^
i'm only 12 but this site looked like it would help me.
this is the question i wanted to ask:
when i download files,the files currently on my computer dissapear while that file is downloading,and the next day i go onto my computer more files are gone,i find the shortcuts,but when i click on it it says 'the shortcut has been deleted' when i didnt delete anything.
could somebody tell me if i have a virus,
and if i do what virus do i have please?
i've run windows updater and i've run norton 360.
but norton is deleting the files off of my computer to.
ARRGH! i've looked up on the possible viruses i may have,and i checked my command prompt,nothing there.
somebody please help me.

 

[Golden]

Hi,

Download, install, update and run FREE Malwarebytes. If you are unable to do this in normal mode, then boot in Safe Mode with Networking and then do that.

Post the log here and we'll have a look for you.

Regards,
Golden

 

[damien76]

i've run windows updater and i've run norton 360.
but norton is deleting the files off of my computer to

-- What is your Norton 360 setting? Our office uses Norton 360 and when it is set to automatically delete infected files we lost some files that came out to be FP's.

Are you sure what you are downloading/sites you visit are "safe"...?

Better have a second opinion scan as Golden suggested and post back the results here.

Goodluck