Vista Laptop DVD Code (10)

[mooreted]

Working on an HP dv6000 laptop. The user's DVD quit working so he bought a new one and I hooked it up. After rebooting Vista threw a driver error. I checked Device Manager and noticed a Code (10) on the DVD device. I opened Regedit and removed upper and lower filters and rebooted; same error. I got another DVD drive from the shelf and plugged it in and got the same error.

Vista is not recognizing any DVD drive I plug into this laptop. BIOS recognizes it. Does this sound like a motherboard problem or is it wipe and reload time?

Thanks.

 

[theog]

Try this:
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
Your CD or DVD drive can't read or write media
The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

 

[mooreted]

Thanks for the help. However, that did not solve the issue. It looks like a bad IDE port on the motherboard.