The printer is an HP Officejet 7500A Wide Format e-All-in-One Printer series - E910. We have a Windows 8.1 laptop and a Windows 7 Home Premium tower.
I downloaded the software onto the Windows 7 PC, ran the software and was prompted by the printer to hit the WPS button. It found the network and successfully installed the printer.
Then I downloaded the HP software for Windows 8.1 onto the laptop and ran the installation file. I was once again prompted to press that WPS button, which made no sense to me. It could not connect to the network (although it did display the SSID) and the printer display then wanted me to manually enter the passphrase. It would not connect that way either. And when I went back to the W7 tower, the printer was no longer showing up in Devices and Printers.
What did I do wrong?
I downloaded the software onto the Windows 7 PC, ran the software and was prompted by the printer to hit the WPS button. It found the network and successfully installed the printer.
Then I downloaded the HP software for Windows 8.1 onto the laptop and ran the installation file. I was once again prompted to press that WPS button, which made no sense to me. It could not connect to the network (although it did display the SSID) and the printer display then wanted me to manually enter the passphrase. It would not connect that way either. And when I went back to the W7 tower, the printer was no longer showing up in Devices and Printers.
What did I do wrong?
My Computer
- Computer type
- Laptop
- OS
- Windows 7 home premium 64 bit
- CPU
- AMD K10
- Motherboard
- Hewlett-Packard 1444 (Socket S1G4)
- Memory
- 3.00GB Dual-Channel DDR3 @ 532MHz
- Graphics Card(s)
- ATI AMD M880G with ATI Mobility Radeon HD 4250 (HP)
- Sound Card
- Realtek
- Screen Resolution
- 1366 x 768
- Hard Drives
- 465GB Western Digital
- Antivirus
- MSE