"We can't connect to Outlook right now. Please try again later"

tim696969

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"We can't connect to Outlook right now. Please try again later"

I keep getting the above message when I click my emails even though I see them in my inbox. Please help. It's web based Hotmail that is now Outlook.
 

My Computer My Computer

At a glance

Windows 7 Home Premiumamd643 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium
CPU
amd64
Motherboard
Toshiba
Memory
3 GB
Antivirus
Microsoft Security Essentials
Browser
IE 7
Are you seriously using ie7 I hope that's just a Typo :)
http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-10-win-7
Use No Add-ons mode/ Click Start and type in the search box,
Internet explorer/ click on the suggestion or it’s located at,
Start/ All programs/ Accessories folder/ System tools folder/ No add-ons.
http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-10-win-7
If all else fails,
http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
I prefer to use this reset process,
https://amp7wa.blu.livefilestore.com/y2pW4oK0_iNT_3N8uSPsed-vF1heQ6B5bYh2CuBFd17ci7Dl4f5xx0h6lYowxhVXeDyoAuxQsZ9XVbQfc6_Om21WyvHxf_8DQj35U4Cf7SXkA8p5wFNLaIhMSn9re9aeGJg/Reset%20process.jpg?psid=1
 

My Computer My Computer

At a glance

Win-7-Pro64bit 7-H-Prem-64biti7-5930K 2nd i9-9940x both water blocked VRM'...Trident-z 3200C14 2nd Trident-z 3600C16EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
Run this tool

Click here DDS

:ar: Click on Download Now button

:ar: When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

:ar: Double click the DDS icon on the Desktop then click the Run button to run the tool.

:ar: Place a check next to attach.txt and click Start . When done, DDS will open two logs
  • DDS.txt
  • Attach.txt

:ar: Save two logs onto your desktop and upload them with your reply

How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Here are the 2 files you wanted. The no addons mode did not work.
 

Attachments

My Computer My Computer

At a glance

Windows 7 Home Premiumamd643 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium
CPU
amd64
Motherboard
Toshiba
Memory
3 GB
Antivirus
Microsoft Security Essentials
Browser
IE 7
At least I can access outlook with Google chrome. I can't with IE. Also, The screen changes after a few seconds like when I go to bigcharts.com and after my chart shows up in 15 seconds it goes away using either chrome or IE. Pop up tabs show all ythe time, etc. It's a mess!
 

My Computer My Computer

At a glance

Windows 7 Home Premiumamd643 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium
CPU
amd64
Motherboard
Toshiba
Memory
3 GB
Antivirus
Microsoft Security Essentials
Browser
IE 7
Lets run these two programs

s1lva1.png
AdwCleaner

Click here AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose
mawket.jpg


:ar: Click on Delete and confirm the prompt.

axcoj5.jpg


:ar: Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt

Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose
mawket.jpg


Once done upload the JRT.txt file
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Here is the JRT.txt file.
 

Attachments

My Computer My Computer

At a glance

Windows 7 Home Premiumamd643 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium
CPU
amd64
Motherboard
Toshiba
Memory
3 GB
Antivirus
Microsoft Security Essentials
Browser
IE 7
Have you ran AdwCleaner ?

23hoylv.png
TDSSKILLER

download link :ar: TDSSKiller

Save to the Desktop

Right-click the program and select
mawket.jpg



When the TDSSKiller console opens, click on: Change Parameters
Under Additional Options, place a check in the box next to: Detect TDLFS File System

Click: OK


Press: Start Scan


If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
If malicious objects are found, they show in the Scan results.
Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
(Note: If Cure is not available, select Skip, >>Do not select: Delete<<)


When done, the tool outputs its log to the disk with the Windows Operating System, normally C:\


Logs have a name like:
C:\TDSSKiller.X.X.X_12.04.2013_15.31.43_log.txt


Please post the TDSSKiller log in your reply.

After you ran TDSSKiller run this tool below

2j4a9si.png
Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose
mawket.jpg


When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

:note: FRST.txt and Addition.txt will be on the Desktop :note:

How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Please run AdwCleaner and delete what it finds ... you still have more adware and browser hijackers.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
The TDSSKiller file, FRST, & Addition.
 

Attachments

My Computer My Computer

At a glance

Windows 7 Home Premiumamd643 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium
CPU
amd64
Motherboard
Toshiba
Memory
3 GB
Antivirus
Microsoft Security Essentials
Browser
IE 7
Run TDSSKILLER again and when you locate

14:29:15.0780 10156 \Device\Harddisk0\DR0 ( TDSS File System )

Select Delete from the Drop down . Click on Continue

Once done please run AdwCleaner and click on the Delete button .
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
I can't delete that line in the report. It won't let me.
 

My Computer My Computer

At a glance

Windows 7 Home Premiumamd643 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium
CPU
amd64
Motherboard
Toshiba
Memory
3 GB
Antivirus
Microsoft Security Essentials
Browser
IE 7
Also, this just started, when I boot up, I get a Run DLL error. "There was a problem starting C:Program files(x86)\Conduit\CT3289663\plugins\TBVerifier.dll The specified module could not be found."
 

My Computer My Computer

At a glance

Windows 7 Home Premiumamd643 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium
CPU
amd64
Motherboard
Toshiba
Memory
3 GB
Antivirus
Microsoft Security Essentials
Browser
IE 7
I also got this message after booting up. "there was a problem running C:\Users\Tim\App Data\Roaming\Babsolution\Shared\NTRedirect.dll The specified module could not be found.
 

My Computer My Computer

At a glance

Windows 7 Home Premiumamd643 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium
CPU
amd64
Motherboard
Toshiba
Memory
3 GB
Antivirus
Microsoft Security Essentials
Browser
IE 7
I can't delete that line in the report. It won't let me.

What you mean it won't let you ? There should be an option on the drop down menu where it says Skip click on the down arrow and select Delete .

I also got this message after booting up. "there was a problem running C:\Users\Tim\App Data\Roaming\Babsolution\Shared\NTRedirect.dll The specified module could not be found.

Download a new copy of FRST64.exe and click on Scan and upload a new FRST.txt log .

Also, this just started, when I boot up, I get a Run DLL error. "There was a problem starting C:Program files(x86)\Conduit\CT3289663\plugins\TBVerifier.dll The specified module could not be found."

Did you click on the Delete button on AdwCleaner ?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Ok I ran the scan for Adwcleaner and hit the delete button. Attached is what was deleted.
 

Attachments

My Computer My Computer

At a glance

Windows 7 Home Premiumamd643 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium
CPU
amd64
Motherboard
Toshiba
Memory
3 GB
Antivirus
Microsoft Security Essentials
Browser
IE 7
AdwCleaner did delete a lot of stuff . Did you run JRT.exe ?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Please rerun tdsskiller and choose Delete .
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Yes
 

My Computer My Computer

At a glance

Windows 7 Home Premiumamd643 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium
CPU
amd64
Motherboard
Toshiba
Memory
3 GB
Antivirus
Microsoft Security Essentials
Browser
IE 7
Download a new copy of FRST64.exe and upload a new FRST.txt log
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
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