Webroot desktop firewall won't uninstall.

[billyv88]

I upgraded from Vista home premium to Windows 7 home premium without much of a hitch, except for one exception.

I had trouble with a couple of Webroot products. I got a message, that my firewall was turned off and needed to be turned on. I had both Webroot Spysweeper and Desktop firewall running. I tried to uninstall the desktop firewall and was told the program only would work on Windows XP and Vista and it would not allow me to uninstall it. I know that I can't run two firewalls at the same time as they may conflict.

I also had trouble with the Spysweeper. I had version 5.5 and Windows 7 would allow me to uninstall it. I managed to get the most up to date Spysweeper 6.1 and it managed to install and remove the old 5.5 without a problem.

When updating from Vista to 7, I was never told to uninstall the Webroot products during the installation process. I was told to uninstall two other programs during the upgrade and I did that, but never was told to remove the Webroot products.

Any help will be appreciated.

 

[Jacee]

See if CCleaner can uninstall it for you ... CCleaner - Home

Once installed, click on the 'tools' icon. If it is able to be uninstalled, then go to C:\Programs and delete the folder.

 

[billyv88]

I tried CC cleaner (the most up to date version) and it didn't work either.

 

[Jacee]

Stop the process in services. Type services.msc in the start search box and try again.

 

[david247]

Hi am have the very same problem.

Regards

 

[sneaks]

I fixed it. Download Webroot Internet Essentials, TRIAL version. As part of the install, it removes the old version. When it's fully installed, DO NOT RE-BOOT. Just tell Windows you will re-boot later. Then without launching, go to the Control Panel and uninstall the trial version. Once that last step is finished, re-boot and you won't find Webroot on your system.

Of course, if you are in love with Webroot, you can re-boot and launch when it asks the first time.

Caveat: You must ensure Windows firewall and any other antivirus program is not operating before installing the trial version but you don't usually have to uninstall those.

Don

 

[billyv88]

The funny thing is that Webroot SpySweeper seems version 6.1 seems to disable the Webroot Desktop firewall as well as the Windows firewall. I don't know why. I installed the PC Tools free firewall and everything seems to be working fine now.