Solved Welcome screen corruption

[Rave79x]

Welcome screen corruption: Windows Security|Please enter a username...

Hi,

For a long time, I've had just one administrator account on my Win7 x64 PC.

I've recently added a second administrator account but I see corruption on the welcome screen.

Here's what I see when Windows boots up. It says "Windows Security | Please enter a username and password."

When I click on "OK", I see the following: An account placeholder picture with no text beneath. Another placeholder for an account picture with "Other user" underneath.

Both my accounts have images associated with them, and they both have bespoke names (neither of which appear in the image):

When I click on either account, this is what I see:

I can log in by typing in the user name. Neither account have a password.

I was expecting to see the Welcome screen straight away and display the two accounts (names+images), then click to enter.

I have tried turning on and off classic log-in using the Tutorials > User Accounts (at the top of this website) but it doesn't make any difference to the initial corrupted screen.

Edit: To add, when I log in, then log out of either account, the welcome screen displays as normal (images+account names appear). That's the only time the welcome screen appears normally.

Anyone know how to resolve this corruption?

 

[MvdB]

When you log in as the original administrator, can you access UAC stuff? If possible, and not too much of a hassle, in that case delete that second account you made.

 

[Rave79x]

When you log in as the original administrator, can you access UAC stuff? If possible, and not too much of a hassle, in that case delete that second account you made.

Hi and thanks for the reply.

I can, but this isn't really something I want to explore at the moment. I've spend the best part of 2 days setting the new account up so I would like to see if there are any other suggestions first.

So can anyone else help?

 

[Brink]

Hello Rave,

Have you recently tried to modify any system files to change the startup screen or to remove the user display log on pictures?

You might see if running a sfc /scannow command may be able to help if it's a system file corruption issue. You may need to run it a few times.

If this does not help, then you might consider a system restore using a restore point (if available) dated before you had this issue.

Hope this helps,
Shawn

 

[MvdB]

Hello Rave,

Have you recently tried to modify any system files to change the startup screen or to remove the user display log on pictures?

You might see if running a sfc /scannow command may be able to help if it's a system file corruption issue. You may need to run it a few times.

If this does not help, then you might consider a system restore using a restore point (if available) dated before you had this issue.

Hope this helps,
Shawn

Hi Shawn, I didn't advise the system restore as I'd expect the same response I got earlier. A restore to a sit before this would most probably mean: before the second admin user. That was a no-go...
Cheers,
Mark

 

[Brink]

Hello Mark,

Normally yes, but system restores do not affect user accounts (unless corrupted) or the files in the user folders. It only affects system files and the registry. It may be worth a try to see.

 

[MvdB]

Hello Mark,

Normally yes, but system restores do not affect user accounts (unless corrupted) or the files in the user folders. It only affects system files and the registry. It may be worth a try to see.

Thx, learn something new everyday! I thought it did in case of admin accounts....

 

[Brink]

No problem mate.

 

[Rave79x]

Thanks for the replies.

Hello Rave,
Have you recently tried to modify any system files to change the startup screen or to remove the user display log on pictures?

No, I don't think so. I ran Auslogics Boostspeed so unless that did something, but I doubt it.

You might see if running a sfc /scannow command may be able to help if it's a system file corruption issue. You may need to run it a few times.

Am running this now...

If this does not help, then you might consider a system restore using a restore point (if available) dated before you had this issue.

OK, will do. Will report back.

 

[FliGi7]

I ran Auslogics Boostspeed

Why? Those types of programs no longer provide any sort of substantial benefits to Windows anymore. They only serve to screw things up, which I would venture to say happened in this case if that's the only third party software you've installed on there.

 

[MvdB]

Hi Rave is this thread done?? Are you running ok again?

 

[Rave79x]

Hi Rave is this thread done?? Are you running ok again?

Hi,

No, 'fraid not.

Had no luck with sfc /scannow - ran it 3 times. It didn't find any issues.

I had trouble completing a restore and then I went away. I was going to try again then report back once I'd managed to complete a restore.

Will report back as soon as I can.

Thanks,

 

[Rave79x]

Unfortunately, due to having initial problems with completing a restore, and then going away, I now can't restore back to the time before I created the new account.

I've tried most of the actions on this thread (except for Startup Repair -not keen on doing this at this stage). I'm aware they were using Vista but thought I would give some of those things a try. FYI, I'm not part of a domain. Microsoft Security Essentials found a few things and fixed them but I still have the Welcome Screen Issue.
Receiving Message "The specified domain either does not exist or - Microsoft Answers

Anyone else got any ideas?

 

[Rave79x]

Solved it!

So I can indeed blame Auslogics Boostspeed - Auslogics Tweak Manager.

On "Startup and Shutdown" > "Startup" page a while ago, I had ticked the "Disable parsing AUTOEXEC.BAT" as it said its normally safe to do this.

Once I unticked and restarted the PC, it's now all sorted!

 

[MvdB]

Great news! thanks for posting back and if really solved, please mark the thread so at the top?
Thanks!

 

[Brink]

That's great new Rave. Thank you for posting back with your results and solution.