Solved WERInternalMetadata.xml (Computer freezes when playing games "APB")

[Augeson]

WERInternalMetadata.xml (Computer freezes when playing games "APB")

Now theres a thread here that said it was solved [Solved] Windows 7 Freezing - general-discussion - windows-7

but I have no idea what there saying or how to fix it.. basicly can someone help me out in laymens terms.. my drivers are updated, I defraged, scanned for viruses

AMD PHENOM(tm) II X4 820 Processor 2.80ghz
6 HB of ram
and the model is P6674Y

 

[Augeson]

Theres no Blue screens or anything like that..
Also.. when it does freeze, I shut down the computer, and when it asks me to "Start windows in regular mode or w/e) I select it and it freezes then and there... so I have to wait the 30 seconds for it to auto select, but once it gets past that part.. its good up untill I play my game.

 

[Augeson]

No one??? :c

 

[Augeson]

Can someone atleast point me in the right direction? Maybe tell me if I need to give you guys more information??

 

[Augeson]

Why cant anyone help me?

 

[Augeson]

anyone....?

 

[Augeson]

apparntly it has something to do with the PhysX? I'm not sure if that helps Oh and maybe this helps? "WD-20120326-1446.dmp sysdata.xml WERInternalMetadata.xml"

 

[Augeson]

....

 

[writhziden]

I am guessing you did not read: http://www.sevenforums.com/general-discussion/8-forum-rules-info-please-read.html since you continue to violate rule 2). Please read those rules carefully. I would also recommend watching Star Wars: The Empire Strikes Back and paying attention to the argument between Yoda and Obi-Wan about Luke learning patience...


Check first if this is a software problem by following the steps to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html first. This would be the simplest fix if it works.

 

[Augeson]

Alright, I did the clean up.. and played all day, and then it crahsed like 5 miniutes ago... now another thing I noticed is that it only happens at night time? Never in the day...

 

[writhziden]

That may indicate a temperature disparity in your components. Let's try re-installing graphics drivers since that was also mentioned in the link you gave. PhysX does not apply to you since you have an AMD graphics card and not an NVIDIA graphics card.

1. Download the Original ATI Graphics Driver (I would say latest, but I do not know which graphics card you have since you did not tell us)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For AMD:
   • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
   • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
     1. Download the latest drivers for your display card(s)
     2. Click Start Menu
     3. Right Click My Computer/Computer
     4. Click Manage
     5. Click Device Manager from the list on the left
     6. Expand Display adapters
     7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
     8. Restart your computer after uninstalling drivers for all display cards
     9. Install the latest driver for the display cards once Windows starts
     
     Alternatively:
     1. Login as an adminstrative user
     2. Download the Original ATI Graphics Driver (I would say latest, but I do not know which graphics card you have since you did not tell us)
     3. Click Start Menu
     4. Click Control Panel
     5. Click Hardware and Sound
     6. Click Device Manager (the last link under Devices and Printers)
     7. Expand Display adapters
     8. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
6. Restart your computer after uninstalling drivers for all display cards
7. Install the Original ATI Graphics Driver (I would say latest, but I do not know which graphics card you have since you did not tell us) when Windows starts.

For better help, please fill out your full system specs by following the guide here: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[Augeson]

I have a raedon HD 5570, so I would install that driver correct (Simply google Readeon HD 5570 Drivers?)

 

[Augeson]

Uninstalled, and Reinstalled the Cata control center, I also have a 500wat power supply, im not sure if that helps or not, and as of 30 miniutes ago it crash agian.
(Also updated my specs for you)

 

[writhziden]

Thank you for updating your specs and providing us with more information.

You can download the latest driver from: AMD Catalyst™ Display Driver Before installing the latest, make sure all AMD graphics related software is uninstalled through Start Menu -> Control Panel -> Uninstall a program. This includes AMD Catalyst Control Center and AMD Catalyst Install Manager. Uninstalling the Install Manager software should remove all AMD software and drivers from the system, but double check in Uninstall a program that Catalyst Control Center is indeed removed after removing Install Manager.


If you have already done the above and still experience freezing, check for file corruption.

• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html.
  For any drives that do not give the message:
  Windows has checked the file system and found no problems
  run disk check again as above. In other words, if it says:
  Windows has made corrections to the file system
  after running the disk check, run the disk check again.
  
  
• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

 

[Augeson]

The program mmc.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: c60
Start Time: 01cd1450b41bf3d8
Termination Time: 6
Application Path: C:\Windows\system32\mmc.exe
Report Id: 310e3abe-8044-11e1-9ef7-d4856411a13b
Does that look like it might be it?

<Data>Checking file system on C: Volume label is OS. CHKDSK is verifying files (stage 1 of 3)... Cleaning up instance tags for file 0x4b44a. 588288 file records processed. File verification completed. 3055 large file records processed. 0 bad file records processed. 0 EA records processed. 60 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)... 674230 index entries processed. Index verification completed. CHKDSK is verifying security descriptors (stage 3 of 3)... 588288 file SDs/SIDs processed. Cleaning up 1256 unused index entries from index $SII of file 0x9. Cleaning up 1256 unused index entries from index $SDH of file 0x9. Cleaning up 1256 unused security descriptors. Security descriptor verification completed. 42972 data files processed. CHKDSK is verifying Usn Journal... 36218200 USN bytes processed. Usn Journal verification completed. Windows has checked the file system and found no problems. 963991551 KB total disk space. 236348336 KB in 338813 files. 197304 KB in 42973 indexes. 721495 KB in use by the system. 65536 KB occupied by the log file. 726724416 KB available on disk. 4096 bytes in each allocation unit. 240997887 total allocation units on disk. 181681104 allocation units available on disk.</Data>


Also should the SFC /SCANNOW Command - System File Checker be C:\Users\Augeson? or C:\System 32 or something?

 

[writhziden]

The program mmc.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: c60
Start Time: 01cd1450b41bf3d8
Termination Time: 6
Application Path: C:\Windows\system32\mmc.exe
Report Id: 310e3abe-8044-11e1-9ef7-d4856411a13b
Does that look like it might be it?

Not sure what you mean... Does it look like the cause of your crashes? It is an important Windows file, so Windows may not be working properly...

Checking file system on C: Volume label is OS. CHKDSK is verifying *files (stage 1 of 3)... 
Cleaning up instance tags for file 0x4b44a. 588288 file *records processed. File verification 
completed. 3055 large file records *processed. 0 bad file records processed. 0 EA records 
processed. 60 reparse *records processed. CHKDSK is verifying indexes (stage 2 of 3)... 674230 
index *entries processed. Index verification completed. CHKDSK is verifying security *descriptors 
(stage 3 of 3)... 588288 file SDs/SIDs processed. Cleaning up 1256 *unused index entries from 
index $SII of file 0x9. Cleaning up 1256 unused index *entries from index $SDH of file 0x9. 
Cleaning up 1256 unused security *descriptors. Security descriptor verification completed. 42972 
data files *processed. CHKDSK is verifying Usn Journal... 36218200 USN bytes processed. Usn 
*Journal verification completed. 
[B][COLOR="Blue"]Windows has checked the file system and found no *problems. [/COLOR][/B]
963991551 KB total disk space. 236348336 KB in 338813 files. 197304 KB *in 42973 indexes. 
721495 KB in use by the system. 65536 KB occupied by the log *file. 726724416 KB available on 
disk. 4096 bytes in each allocation unit. *240997887 total allocation units on disk. 181681104 
allocation units available *on disk.

Hard disk check looks clean.

Also should the SFC /SCANNOW Command - System File Checker be C:\Users\Augeson? or C:\System 32 or something?

The command prompt for SFC /SCANNOW should start with C:\Windows\System32. If you are seeing differently, then you are not running in an http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html and should follow the instructions more carefully to start the elevated command prompt.

 

[Augeson]

I think so.. it was the only error around the time, It just crashed so I thought I'd run it then, and when I opened the viewer thing that is what showed up..

I also start the elevated command promt correctly now so, I'll scan that 3 or 4 more times and keep you posted?(First scan came up with Nada/Second one nothing)

 

[writhziden]

Good work trying to find the culprit. That indeed could be it. We will have to see what SFC turns up about it.

Also, make sure to restart in between sfc runs. It often requires a restart to accomplish the repairs it tries to make.

 

[Augeson]

I restarted inbetween all 3 scans, and everytime it came up with nothing... :c whats next?

 

[writhziden]

First, create a system restore point. Then download and install the chipset driver from AMD Chipset Drivers (since you do not have a RAID setup, the other two drivers do not apply).