Western Digital Diags

HammerHead

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Has anyone tried to use some WD's Diag software with Win 7 X64?

Floppy disk maker:
Wouldn't work.... continually complained because the floppy was write protected when in fact it wasn't. Tried numerous ploys to get around the error but in the end I failed. Even tried formating a floppy and copying the dlgdiag5.exe to it floppy booted fine the exe would not load.
ISO for CD:
Wouldnt work.....machine would boot up and show it was loading Caldera Dos but then would stop there with a blank screen. I would assume at this point that the exe file was at fault. Tried a couple different ploys on this to no avail.
Diags for Win:
Really had a hard time getting this to load into the system but was finally succesful. Yet when I invoked it the Window came up but when I tried any diag it returned a message that the sata cable was bad. Which can not be true.
 

My Computer

Computer Manufacturer/Model Number
BGC (Bob's Garage Crew)
OS
win 7 X64 Ultimate SP1
CPU
I3770K
Motherboard
Asus P8Z77-V Deluxe
Memory
G Skill F3-14900CL9-4GBXL x 4
Graphics Card(s)
NVIDIA GeForce GTX670 + Intel 4000
Sound Card
Realtek HD 5.1 (MOB)
Monitor(s) Displays
Asus VW224T (1)
Screen Resolution
1920 x 1080
Hard Drives
SATA Corsair Force GT 2.5" 180GB (System) Sata 3
OCZ Vertex3 120GB
OCZ Vertex 2 120GB 2.5" SATA II
ST31000524AS 1000.2GB
WD15EARS (External)
PSU
CoolerMaster 1000 Watt
Case
CoolerMaster HAF X
Cooling
CPU -- CoolerMaster 520N
Keyboard
MS Wireless 3000 V2
Mouse
MS Wireless 3000 V2
Internet Speed
Cable
Antivirus
Norton Internet Security
Browser
IE9
Other Info
AMI Bios 1805
OC'd 3%
Has anyone tried to use some WD's Diag software with Win 7 X64?

Floppy disk maker:
Wouldn't work.... continually complained because the floppy was write protected when in fact it wasn't. Tried numerous ploys to get around the error but in the end I failed. Even tried formating a floppy and copying the dlgdiag5.exe to it floppy booted fine the exe would not load.
ISO for CD:
Wouldnt work.....machine would boot up and show it was loading Caldera Dos but then would stop there with a blank screen. I would assume at this point that the exe file was at fault. Tried a couple different ploys on this to no avail.
Diags for Win:
Really had a hard time getting this to load into the system but was finally succesful. Yet when I invoked it the Window came up but when I tried any diag it returned a message that the sata cable was bad. Which can not be true.

Try running Seagate SeaTools. It's made for Seagate, but will work for any manufacturer's hard drive. Redirect
 

My Computer

OS
Windows 7 Enterprise 64-bit
CPU
AMD Phenom II X4 3.0GHz
Motherboard
ASUS M5A97
Memory
8GB G-Skill Ripjaws DDR3 1333
Graphics Card(s)
PNY GeForce 460 GTX 1GB OC - Enthusiast Edition
Sound Card
VIA High Definition Audio
Monitor(s) Displays
Dell 19"
Screen Resolution
1280x1024
Hard Drives
1TB - Primary
160GB - Secondary
250GB - External backup for important files
PSU
OCZ Fata1ty 700W Modular PSU
Case
ASUS
Keyboard
Microsoft Wireless Keyboard 2000
Mouse
Microsoft Wireless Mouse 2000
Internet Speed
3 Mbps/768 kbps

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
CPU
Ivy Bridge Core i5 3570K (Delidded)
Motherboard
Asus P8Z77-V LE PLUS
Memory
G.Skill "Ares" DDR3 PC3-12800 - 1600MHz (16Gb)
Graphics Card(s)
Asus Dual-RX480-O4G
Sound Card
Creative Sound Blaster Z w/5.1 sound system
Monitor(s) Displays
Asus IPS 23"
Screen Resolution
16/9
Hard Drives
Internal:
500Go Sata 6Gb/s (x2)
500Go Sata 3Gb/s (x2)
SSD 60Go Sata 6Gb/s
PSU
In Win C 900W Series 80+ Platinum
Case
Thermaltake Chaser A71
Cooling
Custom Water Cooling Loop
Keyboard
Cooler Master QuickFire XTi
Mouse
Razer Imperator 2012 (4G)
Antivirus
MSE
Browser
IE 11.0.xxx Rtm
Other Info
"Raid0" with Intel Smart Response Technology (HDD/SSD)
Yes but as he said, they weren't working. We're trying to find out why.
 

My Computer

OS
Windows 7 Enterprise 64-bit
CPU
AMD Phenom II X4 3.0GHz
Motherboard
ASUS M5A97
Memory
8GB G-Skill Ripjaws DDR3 1333
Graphics Card(s)
PNY GeForce 460 GTX 1GB OC - Enthusiast Edition
Sound Card
VIA High Definition Audio
Monitor(s) Displays
Dell 19"
Screen Resolution
1280x1024
Hard Drives
1TB - Primary
160GB - Secondary
250GB - External backup for important files
PSU
OCZ Fata1ty 700W Modular PSU
Case
ASUS
Keyboard
Microsoft Wireless Keyboard 2000
Mouse
Microsoft Wireless Mouse 2000
Internet Speed
3 Mbps/768 kbps
Should he try compatibility mode when install? WD's Diag software might not like x64
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
CPU
Ivy Bridge Core i5 3570K (Delidded)
Motherboard
Asus P8Z77-V LE PLUS
Memory
G.Skill "Ares" DDR3 PC3-12800 - 1600MHz (16Gb)
Graphics Card(s)
Asus Dual-RX480-O4G
Sound Card
Creative Sound Blaster Z w/5.1 sound system
Monitor(s) Displays
Asus IPS 23"
Screen Resolution
16/9
Hard Drives
Internal:
500Go Sata 6Gb/s (x2)
500Go Sata 3Gb/s (x2)
SSD 60Go Sata 6Gb/s
PSU
In Win C 900W Series 80+ Platinum
Case
Thermaltake Chaser A71
Cooling
Custom Water Cooling Loop
Keyboard
Cooler Master QuickFire XTi
Mouse
Razer Imperator 2012 (4G)
Antivirus
MSE
Browser
IE 11.0.xxx Rtm
Other Info
"Raid0" with Intel Smart Response Technology (HDD/SSD)
Better yet, run as admin. It's fishy though because it wouldn't even run pre-boot using the burned ISO.
 

My Computer

OS
Windows 7 Enterprise 64-bit
CPU
AMD Phenom II X4 3.0GHz
Motherboard
ASUS M5A97
Memory
8GB G-Skill Ripjaws DDR3 1333
Graphics Card(s)
PNY GeForce 460 GTX 1GB OC - Enthusiast Edition
Sound Card
VIA High Definition Audio
Monitor(s) Displays
Dell 19"
Screen Resolution
1280x1024
Hard Drives
1TB - Primary
160GB - Secondary
250GB - External backup for important files
PSU
OCZ Fata1ty 700W Modular PSU
Case
ASUS
Keyboard
Microsoft Wireless Keyboard 2000
Mouse
Microsoft Wireless Mouse 2000
Internet Speed
3 Mbps/768 kbps
Has anyone tried to use some WD's Diag software with Win 7 X64?

Floppy disk maker:
Wouldn't work.... continually complained because the floppy was write protected when in fact it wasn't. Tried numerous ploys to get around the error but in the end I failed. Even tried formating a floppy and copying the dlgdiag5.exe to it floppy booted fine the exe would not load.
ISO for CD:
Wouldnt work.....machine would boot up and show it was loading Caldera Dos but then would stop there with a blank screen. I would assume at this point that the exe file was at fault. Tried a couple different ploys on this to no avail.
Diags for Win:
Really had a hard time getting this to load into the system but was finally succesful. Yet when I invoked it the Window came up but when I tried any diag it returned a message that the sata cable was bad. Which can not be true.

I don't think you can run a dos prog in Win 7 and that's why it won't load
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 730
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core 2 quad Extreme Q9770 @ 3.2 GHz
Memory
4x2 GB Muskin 1600 MHz ram
Graphics Card(s)
NVidia GTX 250
Sound Card
Soundblaster X-Fi Fatality Champion
Monitor(s) Displays
2 Dell 2007WFP Ultrascans
Screen Resolution
3360 x 1050
Hard Drives
WD Black 1TB sata, 2-WD Black 500 sata, 2-Seagate 500 Go external
PSU
1000 Watt
Cooling
air
Keyboard
MS Natrual Keyboard Pro
Mouse
Logitech Wireless Trackball
Internet Speed
DSL Elite
If it's a DOS program, you need to run it outside of Windows with something like FreeDOS. But the ISO he burned should have worked and didn't.
 

My Computer

OS
Windows 7 Enterprise 64-bit
CPU
AMD Phenom II X4 3.0GHz
Motherboard
ASUS M5A97
Memory
8GB G-Skill Ripjaws DDR3 1333
Graphics Card(s)
PNY GeForce 460 GTX 1GB OC - Enthusiast Edition
Sound Card
VIA High Definition Audio
Monitor(s) Displays
Dell 19"
Screen Resolution
1280x1024
Hard Drives
1TB - Primary
160GB - Secondary
250GB - External backup for important files
PSU
OCZ Fata1ty 700W Modular PSU
Case
ASUS
Keyboard
Microsoft Wireless Keyboard 2000
Mouse
Microsoft Wireless Mouse 2000
Internet Speed
3 Mbps/768 kbps
WD Diags

Product Fred:
The iso had Caldera dos in it. Caldera loaded on the boot but the screen went blank with no prompt or cursor. I am thinking this was because digdiag5.exe tried to load and could not.
As for the program inside Win 7 X64. I did run it as admin but I did not try a compatability mode. Like I said I was succesful in getting it to come up in windows but any diag I tried it said the disk cable was bad.
Now there floppy maker would not write to a floppy because it said it was write protected. There is nothing wrong with my floppies or the floppy drive. I have used it succesfully afterward to check it out.
I inquired with WD and the answer was to download the files I already had. I dl'd again and will retry and let you know.
 

My Computer

Computer Manufacturer/Model Number
BGC (Bob's Garage Crew)
OS
win 7 X64 Ultimate SP1
CPU
I3770K
Motherboard
Asus P8Z77-V Deluxe
Memory
G Skill F3-14900CL9-4GBXL x 4
Graphics Card(s)
NVIDIA GeForce GTX670 + Intel 4000
Sound Card
Realtek HD 5.1 (MOB)
Monitor(s) Displays
Asus VW224T (1)
Screen Resolution
1920 x 1080
Hard Drives
SATA Corsair Force GT 2.5" 180GB (System) Sata 3
OCZ Vertex3 120GB
OCZ Vertex 2 120GB 2.5" SATA II
ST31000524AS 1000.2GB
WD15EARS (External)
PSU
CoolerMaster 1000 Watt
Case
CoolerMaster HAF X
Cooling
CPU -- CoolerMaster 520N
Keyboard
MS Wireless 3000 V2
Mouse
MS Wireless 3000 V2
Internet Speed
Cable
Antivirus
Norton Internet Security
Browser
IE9
Other Info
AMI Bios 1805
OC'd 3%
Run everything as administrator and try compatibility mode as well.
 

My Computer

OS
Windows 7 Enterprise 64-bit
CPU
AMD Phenom II X4 3.0GHz
Motherboard
ASUS M5A97
Memory
8GB G-Skill Ripjaws DDR3 1333
Graphics Card(s)
PNY GeForce 460 GTX 1GB OC - Enthusiast Edition
Sound Card
VIA High Definition Audio
Monitor(s) Displays
Dell 19"
Screen Resolution
1280x1024
Hard Drives
1TB - Primary
160GB - Secondary
250GB - External backup for important files
PSU
OCZ Fata1ty 700W Modular PSU
Case
ASUS
Keyboard
Microsoft Wireless Keyboard 2000
Mouse
Microsoft Wireless Mouse 2000
Internet Speed
3 Mbps/768 kbps
WD (for Win)

OK. I ran the msi from an elevated prompt. Had to set the security. (special permits) on a directory it was trying to create before it could finish. When it failed after calling it up I tried compatability mode. The only choice was XP SP3. Here is the error it returns

View attachment 63105
 
Last edited:

My Computer

Computer Manufacturer/Model Number
BGC (Bob's Garage Crew)
OS
win 7 X64 Ultimate SP1
CPU
I3770K
Motherboard
Asus P8Z77-V Deluxe
Memory
G Skill F3-14900CL9-4GBXL x 4
Graphics Card(s)
NVIDIA GeForce GTX670 + Intel 4000
Sound Card
Realtek HD 5.1 (MOB)
Monitor(s) Displays
Asus VW224T (1)
Screen Resolution
1920 x 1080
Hard Drives
SATA Corsair Force GT 2.5" 180GB (System) Sata 3
OCZ Vertex3 120GB
OCZ Vertex 2 120GB 2.5" SATA II
ST31000524AS 1000.2GB
WD15EARS (External)
PSU
CoolerMaster 1000 Watt
Case
CoolerMaster HAF X
Cooling
CPU -- CoolerMaster 520N
Keyboard
MS Wireless 3000 V2
Mouse
MS Wireless 3000 V2
Internet Speed
Cable
Antivirus
Norton Internet Security
Browser
IE9
Other Info
AMI Bios 1805
OC'd 3%

My Computer

OS
Windows 7 Enterprise 64-bit
CPU
AMD Phenom II X4 3.0GHz
Motherboard
ASUS M5A97
Memory
8GB G-Skill Ripjaws DDR3 1333
Graphics Card(s)
PNY GeForce 460 GTX 1GB OC - Enthusiast Edition
Sound Card
VIA High Definition Audio
Monitor(s) Displays
Dell 19"
Screen Resolution
1280x1024
Hard Drives
1TB - Primary
160GB - Secondary
250GB - External backup for important files
PSU
OCZ Fata1ty 700W Modular PSU
Case
ASUS
Keyboard
Microsoft Wireless Keyboard 2000
Mouse
Microsoft Wireless Mouse 2000
Internet Speed
3 Mbps/768 kbps
Whoa

That's enough for me. WD has a problem. There plenty of third party diag software. I am going to give WD tech a blast and go on. All my disks are working fine I was just going to prepare myself for the day when they weren't.

This reminds me of the time Intel had a bad processor that made math mistakes and they denied it for about three months and then had to replace the processors and wipe the egg off their face.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
BGC (Bob's Garage Crew)
OS
win 7 X64 Ultimate SP1
CPU
I3770K
Motherboard
Asus P8Z77-V Deluxe
Memory
G Skill F3-14900CL9-4GBXL x 4
Graphics Card(s)
NVIDIA GeForce GTX670 + Intel 4000
Sound Card
Realtek HD 5.1 (MOB)
Monitor(s) Displays
Asus VW224T (1)
Screen Resolution
1920 x 1080
Hard Drives
SATA Corsair Force GT 2.5" 180GB (System) Sata 3
OCZ Vertex3 120GB
OCZ Vertex 2 120GB 2.5" SATA II
ST31000524AS 1000.2GB
WD15EARS (External)
PSU
CoolerMaster 1000 Watt
Case
CoolerMaster HAF X
Cooling
CPU -- CoolerMaster 520N
Keyboard
MS Wireless 3000 V2
Mouse
MS Wireless 3000 V2
Internet Speed
Cable
Antivirus
Norton Internet Security
Browser
IE9
Other Info
AMI Bios 1805
OC'd 3%
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