What would you have done?

[kellymac35]

I recently place an order With Tiger Direct some small computer items and two GTX 460 GPU’s. I decided to do something I normally don’t and paid to have all the items next day delivery.
Tiger quickly sent me tracking #’s one for the small items and another for the GPU’s. The next day around noon UPS shows up with two boxes all the small items accounted for in one box and correct tracking #. The other box contained only one of the GPU’s I ordered and the tracking # was different from the one sent in the email from Tiger. I contacted UPS and they said they felt the error lied with Tiger. I called Customer service explained the situation and the rep said he would get another sent out right away. By noon the following day (Saturday) I had not received a new confirmation email and decided to call again. This time I was told the order would have to be investigated a minimum of four days and up to four days after that to reship.
On Monday the doorbell rings and it’s the UPS guy one box, bigger than the first and correct tracking # I open it and there are two GTX 460’s inside. Now I have an extra GPU. What would you do keep it or send it back? :shock:

 

[Kelen]

I'd make sure the two in the big box worked first. If they did ask if anyone needs a new graphics. Tiger Direct is rather stupid with there shipping, I have had to many problems with them myself let alone the staff over phone and in person.

 

[DocBrown]

Wait 4 days, plus another 4 days to see if they find there mistake. Sometimes you get a bonus for messed up orders. Recently got a Microwave oven mail order. The side case was bashed it but it worked, okay. They told me to dispose of it instead of sending it back, & they still sent a replacement.

 

[Lollies]

First and formost I would send it to me since my birthday is in two days and soon I will be order two GTX 460's so I'll just need one

Personally, as bad as it may sound, I would so what Doc said. They made the mistake, see if they correct it. Working at a grocery store for the time being people and customers make mistakes which can lead to 100's of $'s of goods going out the door.

That's my take on it, take it or leave it.

In the big picture they probably would focus on other things, I would think.

 

[sygnus21]

I would do what your conscious tells you to do

Me.... well they made the mistake

 

[WindowsStar]

Wait some time, then call and ask them if they want it back. 99% of the time they will say just keep it. It is much harder for them to send you a shipping label, track it and then add it back to inventory if their system states nothing is missing. -WS

 

[deepakumar]

Well i would keep all three :devil: & use them & njoy it till they ie Tiger Direct don't wake up from their sleep ask me to return 1...As it caused some inconvenience & have to wait to get my order...

 

[kellymac35]

This all took place about a month ago. And guess what..............I have 3 GTX460's

 

[deepakumar]

Send me 1 as i'm still carrying on with GeForce 9100M G the old hog...

 

[patio]

I would have done the right thing...

 

[thefabe]

Although it seems like they haven't noticed their mistake. You know in your heart of hearts it's not right to keep something you didn't pay for.

I believe in karma and what goes around comes around. I would ship it back after making sure they paid for the return shipping, but at this point it's been so long, you obviously already made your mind up what you were going to do. And they haven't noticed their mistake.

So you got away with this now but what about later on? The next time something happens to you that negatively effects your life or someone close to you remember this. JMO
Fabe

 

[whs]

This all took place about a month ago. And guess what..............I have 3 GTX460's

If 2 of them work correctly, I would ask Tiger Direct how to deal with the 3d one. I usually buy from NewEgg and their service is impeccable. So I figure that I would treat them the same.

 

[Lemur]

I might make sure the first works, then call them. They may just say to keep it. Better than having them catch it in accounting later and bill you extra.

 

[Kirsch]

This all took place about a month ago. And guess what..............I have 3 GTX460's

Good. I don't think sending it back to them would have necessarily been the "right thing" to do anyways. As someone posted earlier, with how much they ship out and keep track of, I wouldn't doubt if they just threw it away instead of running it through testing again to make sure whoever sent it back didn't tamper with it, then re-add it to inventory, etc etc.

Congrats on the extra card

 

[WindowsStar]

Although it seems like they haven't noticed their mistake. You know in your heart of hearts it's not right to keep something you didn't pay for.

I believe in karma and what goes around comes around. I would ship it back after making sure they paid for the return shipping, but at this point it's been so long, you obviously already made your mind up what you were going to do. And they haven't noticed their mistake.

So you got away with this now but what about later on? The next time something happens to you that negatively effects your life or someone close to you remember this. JMO
Fabe

This all took place about a month ago. And guess what..............I have 3 GTX460's

If 2 of them work correctly, I would ask Tiger Direct how to deal with the 3d one. I usually buy from NewEgg and their service is impeccable. So I figure that I would treat them the same.

Yep, that is why I said to call them. Again 99% of the time it is more trouble for them to get it back and they will tell you to keep it. Then you have done the right thing and you have clean Karma.

 

[WindowsStar]

Good. I don't think sending it back to them would have necessarily been the "right thing" to do anyways. As someone posted earlier, with how much they ship out and keep track of, I wouldn't doubt if they just threw it away instead of running it through testing again to make sure whoever sent it back didn't tamper with it, then re-add it to inventory, etc etc.

Congrats on the extra card

Agreed, however call them and let them make that call (i.e. you keeping it or not).

 

[smarteyeball]

It's been a month... send an e-mail for conscience sake.

Then enjoy SLI and and a dedicated physx card

 

[01101001]

Maybe its because I've been kicking around for 57 years and so my
formative years were spent in a much simpler time -- but I wouldn't
even have had to ask the question: "What would you have done?"

It's a simple matter of right and wrong. Without a second thought I
would have called TD (who I ahve ordered from many many times without
a single issue, btw) and explained what had happened. Any resolution
would be at their (rightful) discretion.

I'm no Ward Cleaver (LOL), but it would be impossible for me to "enjoy"
something that was not mine.