Alright, where I work (a computer repair store) we tag every system that comes in here with a printed note that states the customer name, the appearance of the unit and of course the problem or fix to be performed.
Now, if you seen this:
"wipe reinstall"
How would you interpret that - what would you do?
My Computer
At a glance
Windows 7 Ultimate x64 Service Pack 1Intel Pentium E5500 Dual Core 2.8GHz OC'd @3....4GB Corsair DDR2 800MHz (2x2GB)Inno 3D Geforce GT 440 1GB
But my boss on the other hand (the one who brought the machine in + wrote the label) thinks it means reload the OS and then restore all the data from a backup...can you see where I'm going with this? :L
Needless to say he aint happy - but then again, the label was written as I mentioned - so, whos to blame here? To make matters worse, the PC in question is a corporate one with accounts, etc all lost...
My Computer
At a glance
Windows 7 Ultimate x64 Service Pack 1Intel Pentium E5500 Dual Core 2.8GHz OC'd @3....4GB Corsair DDR2 800MHz (2x2GB)Inno 3D Geforce GT 440 1GB
IMO that's exactly as my esteemed fellow gurus already told: wipe the HD and reinstall OS. Tell your boss to be more verbal in the future, for instance "Backup, wipe, reinstall, restore".
Kari
My Computer
At a glance
Windows 10 Pro x64 EN-GB1.6 GHz Intel Core i7-720QM Processor6 GBATI Mobility Radeon HD 5850 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Unfortunately you can't tell your boss what he should hear without being fired.
Clearly your boss messed up and looks at you as a scapegoat
I know my boss cut me down to size a few times in front of customers, to cover his behind while showing that customer's problems are important (covering up his own mistakes that way). It was fine with me since it was just a Show :roflmao:
Besides what company keeps backups on the same hard drive. That's foolish if done on a private PC but borderline sabotage on a corporate machine.
-DG
FWIW: I always felt that my Job was to always make my boss look good. Even when they were wrong.
It worked for me as I ended up well paid and I did not have to compromise my ethics. Even in the service
I tried to make my boss look good. I did not have to grandstand to take credit, let the boss take the credit as the people who really knew what was going on knew that I did a good job.
Everyone has a boss, even the self employed as they have clients that are the boss..
Rich
My Computer
At a glance
Windows 7 Pro x64 SP1Intel Core I716 GigsNVIDIA GeForce GTX 670M
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba Laptop Qosimo X870
OS
Windows 7 Pro x64 SP1
CPU
Intel Core I7
Motherboard
Toshiba Qosmio
Memory
16 Gigs
Graphics Card(s)
NVIDIA GeForce GTX 670M
Monitor(s) Displays
17.7" laptop
Screen Resolution
1600 x 900
Hard Drives
256 Gig SanDisk SSD for C
256 Gig Intel SSD for D
Internet Speed
50/25 FIOS
Antivirus
Vipre (all you can eat for 10 machines)
Browser
IE and FF
Other Info
I have dos 6.22, wfwg 3.11, win98, 2000 and xp VHD's available for testing. MS's Virtual PC works great.
For a business with such important data at stake, you'd think there would be very clear, concise and unchanging wording for tasks. Not something left to the interpretation (especially when we all agree that as worded, you did what was written). A Guy
My Computer
At a glance
Windows 10 Home x64INTEL Core i5-750 Quad-Core 3.37GHzHyperX Fury Black Series 8GB (2 x 4GB) 1866MhzEVGA GeForce GTX 750 Superclocked 1GB 128-Bit...
I agree it means WIPE and INSTALL, however I have been doing this for a long long time and even when I am told to WIPE and INSTALL I make a backup first. I cannot count the times someone comes back and says were is all my data, and I reply with "You said WIPE the drive and INSTALL the OS fresh, when you do that the data is lost and we assume you have backed it up." After they sweat for a while I tell them I make backups for just this very reason. -WS
My Computer
At a glance
Windows 7 Enterprise (x64); Windows Server 20...16GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell OP7010
OS
Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
:L
