When device is plugged in, blue screen comes up

[joshdw]

64 Bit
Windows 7 Home Premium Full installed by me
What is the age of system (hardware)? maximum 4 months
What is the age of OS installation? Same as hardware age

 

[reventon]

Hi,

For some reason the collection application did not pick up any BSOD minidumps (it does this occasionally). Can you check C:\Windows\Minidump and upload anything you find there.

If there is nothing there then can you check the settings mentioned in this post to see if your system is set up correctly to collect dump files when it Blue Screens.

From the event logs I can see that you have had the following BSODs.

[font=lucida console]
Line 134878: El equipo se reinició después de una comprobación de errores. La comprobación de errores fue: 0x0000004a (0x00000000771bfdca, 0x0000000000000002, 0x0000000000000000, 0xfffff88007752ca0). Se guardó un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 090810-20794-01.
Line 160821: El equipo se reinició después de una comprobación de errores. La comprobación de errores fue: 0x0000001e (0xffffffffc0000005, 0xfffff800032084e0, 0x0000000000000000, 0x000007ffffff0000). Se guardó un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 090410-21684-01.
Line 200029: El equipo se reinició después de una comprobación de errores. La comprobación de errores fue: 0x0000003b ([color=red]0x00000000c0000005[/color], 0xfffff8000357348c, 0xfffff88003efc770, 0x0000000000000000). Se guardó un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 083010-17269-01.
Line 202014: El equipo se reinició después de una comprobación de errores. La comprobación de errores fue: 0x0000003b ([color=red]0x00000000c0000005[/color], 0xfffff800035be465, 0xfffff88003a8b770, 0x0000000000000000). Se guardó un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 083010-17830-01.
Line 302749: El equipo se reinició después de una comprobación de errores. La comprobación de errores fue: 0x0000003b ([color=red]0x00000000c0000005[/color], 0xfffff800035a7465, 0xfffff88003ca5770, 0x0000000000000000). Se guardó un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 081510-19188-01.
Line 382268: El equipo se reinició después de una comprobación de errores. La comprobación de errores fue: 0x0000003b ([color=red]0x00000000c0000005[/color], 0xfffff800035ba310, 0xfffff88004061750, 0x0000000000000000). Se guardó un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 080610-16442-01.
Line 526834: El equipo se reinició después de una comprobación de errores. La comprobación de errores fue: 0x0000003b ([color=red]0x00000000c0000005[/color], 0xfffff80002f5afe0, 0xfffff88002d2c740, 0x0000000000000000). Se guardó un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 072610-15646-01.
[/font]

English Translation:

[font=lucida console]
Line 134878: The computer restarted after an error check. The bugcheck was: 0x0000004a (0x00000000771bfdca, 0x0000000000000002, 0x0000000000000000, 0xfffff88007752ca0). A dump was saved in: C: \ Windows \ MEMORY.DMP. Report ID: 090810-20794-01.
Line 160821: The computer restarted after an error check. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff800032084e0, 0x0000000000000000, 0x000007ffffff0000). A dump was saved in: C: \ Windows \ MEMORY.DMP. Report ID: 090410-21684-01.
Line 200029: The computer restarted after an error check. The bugcheck was: 0x0000003B ([color=red]0x00000000c0000005[/color], 0xfffff8000357348c, 0xfffff88003efc770, 0x0000000000000000). A dump was saved in: C: \ Windows \ MEMORY.DMP. Report ID: 083010-17269-01.
Line 202014: The computer restarted after an error check. The bugcheck was: 0x0000003B ([color=red]0x00000000c0000005[/color], 0xfffff800035be465, 0xfffff88003a8b770, 0x0000000000000000). A dump was saved in: C: \ Windows \ MEMORY.DMP. Report ID: 083010-17830-01.
Line 302749: The computer restarted after an error check. The bugcheck was: 0x0000003B ([color=red]0x00000000c0000005[/color], 0xfffff800035a7465, 0xfffff88003ca5770, 0x0000000000000000). A dump was saved in: C: \ Windows \ MEMORY.DMP. Report ID: 081510-19188-01.
Line 382268: The computer restarted after an error check. The bugcheck was: 0x0000003B ([color=red]0x00000000c0000005[/color], 0xfffff800035ba310, 0xfffff88004061750, 0x0000000000000000). A dump was saved in: C: \ Windows \ MEMORY.DMP. Report ID: 080610-16442-01.
Line 526834: The computer restarted after an error check. The bugcheck was: 0x0000003B ([color=red]0x00000000c0000005[/color], 0xfffff80002f5afe0, 0xfffff88002d2c740, 0x0000000000000000). A dump was saved in: C: \ Windows \ MEMORY.DMP. Report ID: 072610-15646-01.
[/font]

Note the mention of the 0x00000000c0000005 as the 1st parameter. This indicates some form of Memory Access Violation error. If we can't find a faulty driver then we are looking at a hardware fault.

Also - what is this device that causes the problems? Is it one specific device or does your PC BSOD when any USB device is plugged in?

Regards,
Reventon

 

[joshdw]

Thanks for your reply, i did the Verifier thing, and these are the Dumps (check attachments)

what is this device that causes the problems? Is it one specific device or does your PC BSOD when any USB device is plugged in?

ANY Usb stick (any sizes..) in any port will do bsod

 

[joshdw]

Bump, i really need fixed, need the usb for files for school!

 

[joshdw]

So i got myself Driver Genius Professional Edition and there was a driver update for USB Ports 2.0.
Still, all usb ports work, but no USBSTICK (portable hard disk thingy) .. it wont recognize any usb

 

[reventon]

Hi,

bdfm.sys listed in both Driver Verifier dumps.

This is part of BitDefender. Uninstall this first and keep Driver Verifier running.

Replace it with Microsoft Security Essentials - http://www.microsoft.com/Security_Essentials/

Regards,
Reventon

BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Oct  4 02:42:27.215 2010 (GMT+13)
System Uptime: 0 days 0:01:23.698
*** WARNING: Unable to verify timestamp for bdfm.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfm.sys
Probably caused by : [B]bdfm.sys[/B] ( bdfm+e651 )
BUGCHECK_STR:  0xc4_f6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  userinit.exe
Bugcheck code 000000C4
Arguments 00000000`000000f6 00000000`000005a0 fffffa80`07396390 fffff880`06173651
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Oct  3 11:03:47.331 2010 (GMT+13)
System Uptime: 0 days 0:00:46.440
*** WARNING: Unable to verify timestamp for bdfm.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfm.sys
Probably caused by : [B]bdfm.sys [/B]( bdfm+e651 )
BUGCHECK_STR:  0xc4_f6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  userinit.exe
Bugcheck code 000000C4
Arguments 00000000`000000f6 00000000`000005a0 fffffa80`07192b30 fffff880`0615f651
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/font]

 

[joshdw]

Do I really have to delete Bitdefender? I paid for it......
Also Is that Microsoft Security Essentials really good?

 

[Jonathan_King]

Yes, follow Reventon's good advice. He knows his stuff.

Remember, you can always reinstall Bit Defender if you determine that is not the problem. However, the dumps do point to that!

As for MSE...yes, it is really good.

 

[joshdw]

Thanks for all your adivce everyone!

I narrowed it down to bitdefenders Settings on USB Detection. The option: Use Low Resources When Scanning A Device. Was unticked. And whenever i entered a usb it would overload my pc trying to scan the decive, THANKS AGAIN!

 

[CarlTR6]

Glad to hear you solved the problem. Thank you for reporting back. I will still second the good advice that you have been given to uninstall BitDefender and replace it with MSE.