when I shut down I crash

[larrys2006]

I can not get a dmp file their is none but I will post the screen.

 

[ICIT2LOL]

So Larry did you use something like CCleaner or disk cleanup before you posted here if not then follow these mate and lets see if we can get hold of something .
[FONT=Arial, sans-serif]Dump Files - Configure Windows to Create on BSOD [/FONT]
[FONT=Arial, sans-serif]&[/FONT]
[FONT=Arial, sans-serif]Blue Screen of Death (BSOD) Posting Instructions[/FONT]
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]One thing we need to know is have you recently added or changed some new hardware or have downloaded an installed new software??

Edit: Can you boot still normally if not then try safe mode and run these
[/FONT][FONT=Arial, sans-serif] [/FONT]
[FONT=Arial, sans-serif]http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html[/FONT]
[FONT=Arial, sans-serif]http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2 [/FONT]
[FONT=Arial, sans-serif]Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary [/FONT]

 

[larrys2006]

problem

the dump file never show up I have this problem of the dump file before. and I did not install any thing new no new hardware and sfc report just a few directory's missing like music and so on. chkdsk shows no prob. I boot with no problem it is shutting down that it crashed.

 

[kma1717]

bsod

Hi Larry,

Your issue appears to be a RAID driver. I would try to reinstall the driver for it. I have attached a screenshot regarding the issue. For future reference, there is a website that will help you find the issue causing bluescreens, here is the link for it (http://www.carrona.org/dvrref.php)

Thanks

 

[larrys2006]

reply

I have a asus p6x58d-e and I wint to their web site and looked up drivers but did not find a raid driver. I also do not do raid striping.

 

[ICIT2LOL]

Larry mate I wopuld at least update the chipset and the SATA drivers from this site P6X58D-E | Motherboards | ASUS Global


Now working in the dark here a biut so can you please disconnet al;l drive exacpt the OS C: drive and wee if this happens when you do that .

If it does then I would suggest you do this and in any case do it anyway.

MEMTEST
Now to make absolutely we are on the same page the memtest linked here is the only one we recommend and it MUST be run for at least 8 passes or you may as well not bother. It is rather lengthy and best left for a downtime for that machine - overnight is good. Having said that you can stop the test if errors show up while you are around and then it is a matter of tracking down the bad stick of RAM. RAM - Test with Memtest86+ - Windows 7 Help Forums
(This is pretyped to save time)

Plus I see you are running what would seem to be a minimum of RAM and could you just check to see if the RAM sticks are all labelled the same preferably the same brand but more specially the speed - MHz and the timings (again your RAM is the slowest speed supported by that board). This is because if the timings are different along with the frequencies it can cause your system to become unstable.

Now you can do that or use my little ditty for checking each stick - use PART B:
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 – 5 - 5.25v
3.3v = 3.135 – 3 – 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 – 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic of mine for example.

 

[axe0]

Hi Larry,

Your issue appears to be a RAID driver. I would try to reinstall the driver for it. I have attached a screenshot regarding the issue. For future reference, there is a website that will help you find the issue causing bluescreens, here is the link for it (http://www.carrona.org/dvrref.php)

Thanks

Not RAID, sata
If it was RAID, it would've been mentioned in the system specs of the OP.

Move the sata cables to a blue port, (we're aware of the speed) and see if that resolves the issue.

 

[ICIT2LOL]

I still think without any proper data to go on a memtest would be the choice for me but if Larry you do not want to go with that it is ok with me and the fact I did ask for those posting of dumps I'll leave the thread to the others.

 

[axe0]

We know that the mv91xx.sys is a possible cause for the crash since it is mentioned in the screenshot, this driver is the Marvel sata controller driver. Past situations tell that switching from Marvel controllers to Intel controllers fixes this kind of issues.

 

[Layback Bear]

You have a (P6X58D-E) motherboard.
I use to have one and I had nothing but problems with the Marvel mv91xx.sys.
As ace0 has posted; then I switch to Intel and the problems went away.

Jack

 

[larrys2006]

data

I disconnected the second drive but that did not help. all the mem came in a single kit together, I installed those drivers no help. I ran the mem test 13 times no error. I ran the voltage program.
I am getting confused on this part I can not find this in the program.


The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s See this for the rail voltage info PSUs 101: A Detailed Look Into Power Supplies (http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html) (Section 2.) The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel FOR OTHER COMPONENTS PART B: Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic of mine for example. ***************

 

[larrys2006]

Intel controllers? do you mean get a new ic chip? and how much would that be?

 

[larrys2006]

more

all settings in the bios are stock so the timings are selected by the computer.

 

[larrys2006]

Their is no gray cable 24 pin they are all black it is a xfx supply.

 

[axe0]

Intel controllers? do you mean get a new ic chip? and how much would that be?

Your motherboard specs show that your motherboard has an intel sata controller.
Have a look at the specs, P6X58D-E | Motherboards | ASUS Global
, specifically "Storage" part.

 

[larrys2006]

confused

You have a (P6X58D-E) motherboard.
I use to have one and I had nothing but problems with the Marvel mv91xx.sys.
As ace0 has posted; then I switch to Intel and the problems went away.

Jack

can you explain

 

[ICIT2LOL]

Larry just for the record those rail voltages check out ok.

There is no VBATT or Vbatt (most unusual for an Asus board) why I cannot answer that one sorry but I shall make a priority to find out - maybe the BIOS is the best site to find that if you so wish and if it were me I would check.

Now there must be a grey cable at pin 8 see pic as I have yet to come across a 24 pin plug hat does not have one.

Now I know that a few members do not like HW Info and have their own preferences to checking tis info/data out but I use it simply because checking with a digital multi meter on many occasions the HW output is correct and I have also checked with other software that will gives different results than HW Info.

The choice is your my friend but keep in mind that PSU's are a common cause of computer failures and far more so than most would like to think and/or admit to.

I think if you wish to read further then there are some good references to this in the repair books put out by a certain Scott Mueller.


Edit: I almost forgot you are using 6GB RAM are those sticks a mixture of 4GB and 2GB or a matched set of 2GB? and are they ste in the channel slots as per the users manual??

 

[Layback Bear]

You have a (P6X58D-E) motherboard.
I use to have one and I had nothing but problems with the Marvel mv91xx.sys.
As ace0 has posted; then I switch to Intel and the problems went away.

Jack

can you explain

Your motherboard has 2 Marvell sata ports that are 3.0. They run on a Marvell sata controller.
What I had to do was not use those sata ports. I know those sata connection are faster but they didn't always work.
I switched to the other sata ports which were slower but they worked. Those other sata ports used the Intel Controller.

Note.
The slower Intel sata 2.0 ports worked and in most things I couldn't tell any difference in speed.
What is fast today and doesn't work tomorrow does not impress me.

Check your motherboard manual and it will show you which sata connection are what.

Jack

 

[larrys2006]

yes they are 2gig each a matched set.

 

[larrys2006]

I also have a problem that when I hit sleep on the key bord or under the start button the monitor power button turns orange and the screen goes blank but the fans do not shut down. Is this problem connected?