Solved White screen randomly appears in the middle of gaming

[Ordunok]

Hello, Ive been having problems these past couple of days because every time I play guns of Icarus or War Thunder or other games, the screen turn white and the sound goes off with it. Ive checked the gpu temps and theyre fine (52C and 55C). Ive also checked the cpu temp and its also fine at 55C. I also updated my video card driver which worked for about 7 hours and then the white screens started again, I dont know if it was coincidence or not. One thing I want to point out is that I downloaded a cpu core unparker which unparks my cores, Ive fixed that now. Ive also cleaned all my heat sinks. The white screens seem to come on randomly. What happens is that the screen goes white and the sound tuns off, but the computer is still on, I can hear the fans and the keyboard lighting is still on, it will stay like this until I manually shut it off. Microsoft said it was a "video hardware problem" and nothing else, they didnt give me an error code or anything. I cant check what crashed because the computer doesnt crash, its just the display and audio. I dont have any dump files or error codes because it just stays in this eternal white screen, please help!
In advance, thanks for you help.

 

[Northernsoul55]

Hi,

Can i suggest you test your video card for errors:

:ar: Video card stress test

If you are overclocking the system, please return to default.

Cheers Dave

 

[Ordunok]

I did the test for 30 minutes, nothing happened, the temperature of the 1st gpu went up to 83C and the temperature for the second gpu went up to 73C. Something I found out is that it said that the 2nd gpu had its fan to 100% and the 1st gpu had its fan at 0%, is it possible that they share 1 fan or is the fan for the 1st gpu not working?

 

[Northernsoul55]

Hi,

You say these issues started a few days ago, are you able to restore the system to
a time before the issue began, and see if that clears the problem:

:ar: System Restore Tutorial

If that does not work and you still experience issues then try this "stable" driver:

Download and install
Driver Fusion.
Reboot the computer in
Advanced Boot Options, safe mode. Search Driver Fusion in your start menu,
and remove all components of your nVidia display driver.
If it says the the free version of Driver Fusion cannot remove all the elements, stop there and follow
Drivers - Clean Left over Files after Uninstalling
Boot normally now. Go to:
Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for:
GeForce 306.23 Driver, dated 13.9.2012 and install it.


cheers

Dave

 

[Ordunok]

The last restore point is 2 days ago which is just after the problems started, ill try the driver fusion way

 

[Ordunok]

Ok Im checking if it works

 

[Northernsoul55]

Indeed it does :

View attachment 268230

And here is the driver link, just install the driver.

:ar: http://www.nvidia.com/object/notebook-win8-win7-winvista-64bit-306.23-whql-driver.html

cheers

Dave

 

[Ordunok]

Ok, ive installed it and tried it and I got a white screen. A new thing happened though, while the screen was white, parts of it started flashing black until it eventually went completely black, this happened before and 3 black thin lines in the left corner were found in that past one, not in this resent one though.
Also, my friends tell me that as soon as my screen goes white, I log out of the game and go offline in steam. And finally, it seems to be occuring more frequently now

 

[Ordunok]

I reinstalled my OS and it worked for about 2 hours, and just now I got a black screen, this time the sound went off immedialty, but the lights and the fans were still on, please help!

 

[Northernsoul55]

Hi,
Are you able to boot into :ar: safe-mode? Does the issue remain?

Cheers

Dave

 

[Ordunok]

Alright I did a complete clean restore of my computer and Im still getting those white/ grey screens with thin line (2 or 3) in the left of the screen. I think its a problem with the hardware.

 

[Northernsoul55]

Did you try to see if issue exsits in Safe-mode?

If the answer is yes then I would tend to blame Hardware, most likely Video card related.
Either that or the screen to motherboard connector/backlight or inverter are broken.

Perhaps run a few Hardware tests:

Hardware - Stress Test With Prime95: :ar: Hardware - Stress Test With Prime95
CPU - Stress Test Using IntelBurnTest: :ar: CPU - Stress Test Using IntelBurnTest
Video Card - Stress Test with OCCT: :ar: Video Card - Stress Test with OCCT

Monitor temperature of the system during the tests using:

:ar: Speccy System Information
:ar: HWMonitor

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

cheers

Dave

 

[Ordunok]

Thanks, we called DELL and theyre gonna repair the hardware issues with the video cards

 

[Northernsoul55]

Ok...thanks for the feedback.

cheers

Dave