Why do I have to do a hard reset after an update?

[PatrickGSR94]

My office Win7 workstation stays on all the time, but I log out each day before leaving the office. The monthly Windows updates are always run around 3 AM, but after that happens, when I come in the next morning, the mouse and keyboard are unresponsive (normally I just move the mouse to turn screens back on and show the Ctrl-Alt-Del screen for logging in). Power switch does nothing. I always have to hit the reset button on the tower case, which then results in a "did not shut down cleanly" message during reboot after the BIOS splash screen.


I had a look through Event Viewer under System, which shows the Windows Update service running about ~3:08 AM this morning, then the machine reboots itself to complete update installation. At 3:08:03 all the services are shown as stopping, shutdown occurs at 3:08:15, then starts back up at 3:08:39. At 3:08:54 to 3:09:15 all services are back running again.


But then at 3:09:17 there is Event ID 1074, source USER32 saying:

The process C:\Windows\servicing\TrustedInstaller.exe (*Workstation Name*) has initiated the restart of computer *Workstation Name* on behalf of user NT AUTHORITY\SYSTEM for the following reason: Operating System: Upgrade (Planned)
Reason Code: 0x80020003
Shutdown Type: restart
Comment:

So once again all the services stop, with the last one showing as the "Power Service" stopping at 3:09:26. And that's the last entry until 7:53:55 when I tried to log in this morning. That entry is ID 12 for when the operating system started, and a few entries later there's the Critical Error 41 about the system being rebooted without shutting down cleanly. That's when I hit the Reset button on the tower case.


So the question then is what happened between 3:09:26 and 7:53:55? Did it actually fully shut down? If so then when did the Power button not do anything, but the Reset button made it actually reboot? And why did it say the system did not cleanly shut down, when according to Event Viewer it did shut down at 3:09 this morning? And is there anything I should be doing differently when this happens?

 

[NoN]

This August 13, 2019 Tuesday patch was a little special as you had to install first kb4474419 before all others updates. Might your Workstation had rebooted twice and one thing went wrong at one moment as it might have to go out sleep state and reboot itself and maybe install others updates if checked by default, then go back to sleep state.

 

[PatrickGSR94]

This August 13, 2019 Tuesday patch was a little special as you had to install first kb4474419 before all others updates. Might your Workstation had rebooted twice and one thing went wrong at one moment as it might have to go out sleep state and reboot itself and maybe install others updates if checked by default, then go back to sleep state.

This is not an isolated incident, though. This happens after EVERY monthly update cycle.


Also my workstation is set to never go into a sleep state. The screens turn off after 10 minutes, but it does not go to sleep, even when logged out. That's why having to force a reboot is annoying and frustrating, because it shouldn't be needed.

 

[NoN]

Sorry should have read you better about the Workstation still running on..Could it be caused by Usb ports turning off?

Have a look here: USB Selective Suspend - Turn On or Off
Check also if on the Workstation the power button cable wire is well inserted onto the motherboard.. could be loosen a bit. Also a bad parameter on integrated graphics or discrete graphics could cause freeze.