Why is my internet speed so slow

[Nneumann09]

I am connected to virgin media and have an "excellent signal strength". Earlier today, I was playing a game(Dota 2 to be exact" and I had a ping of 1000. Internet was slow, I was the only person using the internet at the time and no one was uploading or downloading. I checked for malware and viruses and Norton had found 4 tracking cookies. Could this have been the problem? If not please expand and if it was the problem, what can I do to prevent these tracking cookies and how to maintain a better, safer computing environment? In addition how can I make sure that my computer is in optimum condition to provide a faster speed?

Much Appreciated Thanks!
(16 yo)

 

[matts6887]

If you have not already done so; try power cycling your modem and router. Unplug both; wait about a minute; then plug the modem back in first and let that boot; then plug the router back in and let that boot. Doing this will reset both the modem and router which hopefully will solve your issue. Post back if it doesnt.

-matt