Wi-Fi connection keeps disconnecting

[xTe]

Hi, Ive been having this problem for 2 days now.

I would connect to my Wi-Fi and use the internet normally.

But after 1-3 minutes, the connection would disconnect

Whenever I try to reconnect, it tells me that "Windows was unable to connect to (Network SSID)"

My network adapter is called: " Intel(R) Dual Band Wireless-AC 3160 "

My driver version is 18.21.0.2

 

[Zoloft]

Do you have the same issue when you are hard wired? Meaning, connect your modem directly into the computer, and see if you have a stable connection? If the drops continue, you may wish to call your ISP (after making sure all your connections are secure).

Does the issue only happen when you are wireless? You may wish to check the firmware on your router and/or reset it to factory defaults. How to do this is fairly easy, but, varies from router to router. Netgear is a good easy example, and there are a lot of negear's out there so, we may get lucky and that's what you have!

in your address bar (where it currently says http://www.sevenforums.com/etc etc type 192.168.1.1 then hit enter
a box should pop up asking for a username and password. Unless you've changed it, on netgear that should be admin/password

you will then be in your router's web interface. With a netgear, typically the first thing it will do is prompt you if a firmware update is available. If it it, please, allow it to update!

Once the update is finished, go to your wireless options (use the navigation on the left of the page) and change your channel from "auto" to 6 or 9. You may be getting interference from other wireless devices, and channels 6 and 9 tend to be less prone to that.

If all this does not work, under administration you'll see a factory reset option, reset your router to factory settings. Once you do so, you'll be back to your default username and password (SSID and passphrase). Look for a sticker on the bottom of your router for that info. If you are now stable, then, reset your username and password to what you want them to be.

 

[xTe]

Do you have the same issue when you are hard wired? Meaning, connect your modem directly into the computer, and see if you have a stable connection? If the drops continue, you may wish to call your ISP (after making sure all your connections are secure).

Does the issue only happen when you are wireless? You may wish to check the firmware on your router and/or reset it to factory defaults. How to do this is fairly easy, but, varies from router to router. Netgear is a good easy example, and there are a lot of negear's out there so, we may get lucky and that's what you have!

in your address bar (where it currently says http://www.sevenforums.com/etc etc type 192.168.1.1 then hit enter
a box should pop up asking for a username and password. Unless you've changed it, on netgear that should be admin/password

you will then be in your router's web interface. With a netgear, typically the first thing it will do is prompt you if a firmware update is available. If it it, please, allow it to update!

Once the update is finished, go to your wireless options (use the navigation on the left of the page) and change your channel from "auto" to 6 or 9. You may be getting interference from other wireless devices, and channels 6 and 9 tend to be less prone to that.

If all this does not work, under administration you'll see a factory reset option, reset your router to factory settings. Once you do so, you'll be back to your default username and password (SSID and passphrase). Look for a sticker on the bottom of your router for that info. If you are now stable, then, reset your username and password to what you want them to be.

The Wi-Fi connection only disconncts from my laptop. Whats the point of contacting my ISP?

 

[Zoloft]

If all other devices seem to be staying connected, then none, it's an issue with that laptop, not the router or ISP. You did not give enough details in your initial post to narrow it down to that specific machine, hence the more generic reply.

Try this: Hit the windows key and R key, this will bring up a run command

In the run command type devmgmt.msc then hit ok

this will bring up your device manager.

Under Network Adapters, you'll find your wifi adapter

Right click on your wifi adapter and select properties

Go to the Driver tab

Click Uninstall. DO NOT check the box to delete the driver software

Close everything out, then restart your computer. Your computer should reinstall the wifi driver automatically, with a fresh, clean copy.

Let us know if that resolves the issue.

 

[xTe]

If all other devices seem to be staying connected, then none, it's an issue with that laptop, not the router or ISP. You did not give enough details in your initial post to narrow it down to that specific machine, hence the more generic reply.

Try this: Hit the windows key and R key, this will bring up a run command

In the run command type devmgmt.msc then hit ok

this will bring up your device manager.

Under Network Adapters, you'll find your wifi adapter

Right click on your wifi adapter and select properties

Go to the Driver tab

Click Uninstall. DO NOT check the box to delete the driver software

Close everything out, then restart your computer. Your computer should reinstall the wifi driver automatically, with a fresh, clean copy.

Let us know if that resolves the issue.

Didn't work. Any other solutions ?

 

[Zoloft]

Try a fresh driver install, best to get it from the manufacturer site:

Support for the Intel® Dual Band Wireless-AC 3160

If that does not work, your nic card itself may be going bad, or is not seated properly in the laptop (or, I'm just out of other ideas!)