Hi, I have a HP Pavillion dv6 6123cl with Windows 7 Home Premium. Since last week, it crashes randomly and the led that indicates whether wi-fi is on which is on F12 button turns red (wi-fi off) . It has happened surfing on the web (in Mozilla Firefox) watching youtube videos or playing games with wi-fi on. After the laptop freezes, I turned it off with the power button, turn it on and the wi-fi does not reconnect. Only if I turn it off and leave the laptop for say, half an hour and then turn it on, then wi-fi is able to connect.
I have been looking at event viewer near the time of the freezes and there's an error that indicates that a service called TrueServices stops with event id 7034. Also there is a warning that 'WLAN Autoconfig service has succesfully stopped' with event id 4001.
I am quite newbie with Windows 7. Can anybody provide me some guidance so as to solve this? Thank you!
I have been looking at event viewer near the time of the freezes and there's an error that indicates that a service called TrueServices stops with event id 7034. Also there is a warning that 'WLAN Autoconfig service has succesfully stopped' with event id 4001.
I am quite newbie with Windows 7. Can anybody provide me some guidance so as to solve this? Thank you!
My Computer
At a glance
Windows 7 Home Premium 64 bits
- OS
- Windows 7 Home Premium 64 bits
. I would appreciate any help!