Ok so I was using the online chat customer support for Comcast asking about our account and why I had an extra IP address. I remember our family added it, but it makes no sense since I only use one modem and this is a home account. So during the chat I asked her if I was benefiting from this & she tells me yeah and I then ask in what way. A moment later she leaves the chat and and like a minute later I have no internet and I'm being redirected to a comcast page telling me to activate my account. WTF? I had to call customer service and reactivate my account and remove the additional IP address and I upgraded our internet one step up. Talk about a bad apple in the customer service. The service rep on the phone was courteous and very helpful while the lady in the Comcast chat room was a complete idiot. The phone rep sent a complaint of our little chat to management so hopefully she gets severely disciplined or terminated. What the hell kind of customer support goes and cuts off my internet. I could tell immediately in the chat online this rep was not a tech savvy at all. I couldn't believe she did that. I'm still shocked. Usually I have a good experience on Chat support. I'd switch but you know the whole internet monopoly thing in the small town I live in. Plus the was my first incredibly rude encounter from a customer support.
Kingston Hyper X 240GB SSD Win8 Pro 64bit 6GB/s Sata III
Intel 335 Series SSD 240GB Win8 Storage 6GB/s Sata III
Intel 320 Series SSD 600GB Storage 3GB/s Sata II
Western Digital Scorpio Black 1TB - Docked via Esata
I hate Comcast and will use any other provider if I have a choice. While my services were fine when they worked, when they didn't work...dealing with Comcast was an absolute nightmare.
My Computer
Computer Manufacturer/Model Number
Self-Built in July 2009
OS
Windows 7 Ultimate x64
CPU
Intel Q9550 2.83Ghz OC'd to 3.40Ghz
Motherboard
Gigabyte GA-EP45-UD3R rev. 1.1, F12 BIOS
Memory
8GB G.Skill PI DDR2-800, 4-4-4-12 timings
Graphics Card(s)
EVGA 1280MB Nvidia GeForce GTX570
Sound Card
Realtek ALC899A 8 channel onboard audio
Monitor(s) Displays
23" Acer x233H
Screen Resolution
1920x1080
Hard Drives
Intel X25-M 80GB Gen 2 SSD
Western Digital 1TB Caviar Black, 32MB cache. WD1001FALS
PSU
Corsair 620HX modular
Case
Antec P182
Cooling
stock
Keyboard
ABS M1 Mechanical
Mouse
Logitech G9 Laser Mouse
Internet Speed
15/2 cable modem
Other Info
Windows and Linux enthusiast. Logitech G35 Headset.
That's pretty bad. It's too bad you don't have choices. I want to switch ISP's but I was stupid and registered all my accounts around the web to my isp provided email address and don't want to have to change them all...
I hate Comcast and will use any other provider if I have a choice. While my services were fine when they worked, when they didn't work...dealing with Comcast was an absolute nightmare.
