My wife's computer has been crashing in games for about a year and a half. She doesn't play a ton of different games, but most of them crash. The one game that didn't crash was Project 1999 (which is Everquest from 2000-2001 era). So that's really old and probably doesn't push the computer very hard.
Her machine has experienced two kinds of crashes. The first is the game freezing accompanied by the Windows message saying "<game.exe> has stopped working." and it gives the option to check online for a solution or close the program. The second is the screen going black, but the sound continues (neither of us can remember if it loops or just continues as if the game were still running). It is essentially frozen for a minute or two, then it's possible to use task manager to end process on the game.
Oh yeah. One more detail. When she plays CivV, if she plays in DX9, it doesn't crash. If she plays in DX11, it does crash. I've checked and DX is up to date and correctly installed. The crashes occur at fairly random times. Sometimes she can play for a longish time (an hour or so) before it crashes the first time. Sometimes the crash happens within 30 seconds from starting the game.
In trying to figure out the problem, I've done clean installs of Windows 7 (more than once). I've even replaced every piece of hardware on the computer except for the mouse and monitor. Every piece. I've run MemTest386 and it never finds errors. I've checked temperatures and they're not excessive. I've updated drivers and motherboard firmware. I've run hard disk diagnostics on the physical hard drive (not on the SSD). I've also run chkdsk. Nothing seems to make a difference. I've been working on computers since the 90s, and I'm stumped, especially since I've replaced all the hardware.
BTW, I've configured her Win7 the same way I've got mine. My machine runs flawlessly.
Here's some more info:
*System specs: http://speccy.piriform.com/results/uEFDFN4soQBZKr5rtQOZOIs
*I ran MSI Afterburner logging when she crashed the last time. I'm attaching that file (HardwareMonitoring.zip). The last log item was the one in question and from today, 11/30. The crash took place around 10:45. Everything looks normal AFAICT.
*DM Log Collector .zip file is attached (SCOOTER-PUTER-MON_11_30_2015_114437_22.zip)
*DX Diag in first reply since it's too long for this post.
Finally, when The Secret World crashed, I copied the crash details from the Windows error message. Here's that info:
She's had two more crashes today on Endless Legend. The first listed the fault module name as "nvd3dums.dll", but the second listed it as "ntdll.dll".
Her machine has experienced two kinds of crashes. The first is the game freezing accompanied by the Windows message saying "<game.exe> has stopped working." and it gives the option to check online for a solution or close the program. The second is the screen going black, but the sound continues (neither of us can remember if it loops or just continues as if the game were still running). It is essentially frozen for a minute or two, then it's possible to use task manager to end process on the game.
Oh yeah. One more detail. When she plays CivV, if she plays in DX9, it doesn't crash. If she plays in DX11, it does crash. I've checked and DX is up to date and correctly installed. The crashes occur at fairly random times. Sometimes she can play for a longish time (an hour or so) before it crashes the first time. Sometimes the crash happens within 30 seconds from starting the game.
In trying to figure out the problem, I've done clean installs of Windows 7 (more than once). I've even replaced every piece of hardware on the computer except for the mouse and monitor. Every piece. I've run MemTest386 and it never finds errors. I've checked temperatures and they're not excessive. I've updated drivers and motherboard firmware. I've run hard disk diagnostics on the physical hard drive (not on the SSD). I've also run chkdsk. Nothing seems to make a difference. I've been working on computers since the 90s, and I'm stumped, especially since I've replaced all the hardware.
BTW, I've configured her Win7 the same way I've got mine. My machine runs flawlessly.
Here's some more info:
*System specs: http://speccy.piriform.com/results/uEFDFN4soQBZKr5rtQOZOIs
*I ran MSI Afterburner logging when she crashed the last time. I'm attaching that file (HardwareMonitoring.zip). The last log item was the one in question and from today, 11/30. The crash took place around 10:45. Everything looks normal AFAICT.
*DM Log Collector .zip file is attached (SCOOTER-PUTER-MON_11_30_2015_114437_22.zip)
*DX Diag in first reply since it's too long for this post.
Finally, when The Secret World crashed, I copied the crash details from the Windows error message. Here's that info:
Code:
Problem signature:
Problem Event Name: BEX
Application Name: TheSecretWorldDX11.exe
Application Version: 1.0.0.0
Application Timestamp: 56200568
Fault Module Name: StackHash_4399
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 4399
Additional Information 2: 43993a3871cb959200fe01abba8b0ac1
Additional Information 3: 26b4
Additional Information 4: 26b4fa340b0e903ffbb4cf1388fa7295
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Last edited:
My Computer
- Computer type
- PC/Desktop
- OS
- Windows 7 Home Premium 64-bit
- CPU
- Intel i7-4790K
- Motherboard
- GA-Z97X-Gaming 7
- Memory
- Kingston 8Gb + G.Skil 8Gb
- Graphics Card(s)
- EVGA GeForce GTX 980Ti (x2)
- Sound Card
- Asus Xonar DX
- Monitor(s) Displays
- Acer Predator XB271HU (x3)
- Screen Resolution
- 7680x1440
- PSU
- EVGA SuperNOVA 1300 G2
- Keyboard
- Ducky Shine 3
- Mouse
- Corsair M45
- Antivirus
- ESET NOD32 Anitvirus