will removing documents really remove them - hardrive?

When you delete a file permanently or empty the Recycle Bin, the file stays in your hard disk until space it allocated is overwritten with new data. Basically, all Windows does is it removes the first character from file name and removes it from FAT, File Allocation Table, thus making the file "invisible" to Windows.

Undelete, unformat and file recovery tools can find these files, normally showing a $-sign replacing the first character.

There are only two ways to be sure a file is completely wiped from disk:
  • a disk reinitialization, often misleadingly called Low-Level Format or LLF
  • repeatedly overwriting the space deleted file allocated, normally done with so called file shredders (here's a free one: File Shredder)
So to answer your question: yes, it is possible to tech support to "dig out" your sensitive, deleted data if it is not effectively overwritten or the disk is not reinitialized.

Kari
 

My Computer My Computer

At a glance

Windows 10 Pro x64 EN-GB1.6 GHz Intel Core i7-720QM Processor6 GBATI Mobility Radeon HD 5850 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11
If the cops want your data, chances are, they will get it even if you try these methods.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x86-64[email protected] 1066MHz FSB6GB DDR3 1066MHz9300M GS 256MB Dedicated (Speed) + Intel4500M...
Computer Manufacturer/Model Number
Sony Vaio Z46GDU
OS
Windows 7 Ultimate x86-64
CPU
[email protected] 1066MHz FSB
Motherboard
Sony branded
Memory
6GB DDR3 1066MHz
Graphics Card(s)
9300M GS 256MB Dedicated (Speed) + Intel4500MHD (Stamina)
Sound Card
Realtek HD Audio
Monitor(s) Displays
13.1' WXGA
Screen Resolution
1600x900
Hard Drives
320GB 7200RPM w/ 16MB cache
Internet Speed
1MB/s
How about replacing the HDD with a clean ( new ) Drive long enough to
get it serviced.
 

My Computer My Computer

At a glance

windows 7 RTMIntel core 2 6400 @2.13GHz2 Gig.NVIDIA GeForce 7300 GT
Computer Manufacturer/Model Number
Dell DXP061
OS
windows 7 RTM
CPU
Intel core 2 6400 @2.13GHz
Motherboard
Dell ??
Memory
2 Gig.
Graphics Card(s)
NVIDIA GeForce 7300 GT
Sound Card
High Definition Audio Device - Microsoft
Monitor(s) Displays
Dell LCD
Screen Resolution
1280 x 1024 75 hertz
Hard Drives
WDC WD2500JS-75NCB3 ATA Device

WDC WD5000AAKS-65YGA0 ATA Device
Keyboard
Logitech Cordless
Mouse
Logitech Cordless
Internet Speed
760k
Win32_PnPEntity.DeviceID="PCI\\VEN_10DE&DEV_0543&SUBSYS_30CF103C&REV_A2\\3&2411E6FE&1&0B"

The above is the device that performance log says is missing a driver...in troubleshooting I click on configure a device and it searches for the problem and presents me with a missing driver form NVIDIA ( away mode driver ) that I need to download. so I do but when I go to - generate a system health report - it says the device was STILL not installed properly or no driver exists for my device. is this essentially a problem of the guy who sold me the computer doing whatever he did and taking out vista and installing windows 7 ( it says vista right on the console but windows 7 is installed and he said he re-installed the OS ) when possibly the laptop/chipset I have doesnt support windows 7? his fault or no ones fault? get him to put vista back?
 
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My Computer My Computer

At a glance

windows 7 home premium - 32 bitAMD Turion 64x2 mobile technology TL-58 1.90 GH2.00 GBNVIDIA nforce PCI system management
Computer Manufacturer/Model Number
HP pavilion dv9000
OS
windows 7 home premium - 32 bit
CPU
AMD Turion 64x2 mobile technology TL-58 1.90 GH
Memory
2.00 GB
Graphics Card(s)
NVIDIA nforce PCI system management
Sound Card
conexant high definition smartaudio HD2
Monitor(s) Displays
generic pnp monitor
Screen Resolution
1440 x 900
Hard Drives
toshiba MK 1637 GSx ATA device
PSU
HP A/C adaptor HP PPP012 H-S wide range input 1-240V 90 watt
Case
plastic
Cooling
none
Keyboard
HID keyboard device - standard PS/2 keyboard
Mouse
none
Internet Speed
extreme high speed
Other Info
ACPIx86 based PC
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