Win 7 32 Update error 800B0100

[bertjjj]

I've came across the error (error code: 800b0100) and can't update my windows, tired to solve the problem with Windowsupdate diagcab and install Windows 6.1KB947821.

CAN ANYONE HELP ME OUT? MANY THANKS!

 

[NoelDP]

Hi - and welcome

Your CheckSUR report shows the following errors...

Unavailable repair files:
 servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~x86~zh-CN~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~x86~zh-CN~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~x86~zh-CN~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~x86~zh-CN~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~x86~zh-CN~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~x86~zh-CN~7.6.7600.256.cat

The CBS log shows no direct errors in the SFC part - but does show a number of other errors, most of which appear to be to do with the Windows Update self-update.
Hopefully repairing the above files will also allow the rest of the self-update to function properly.

The problem is that I don't have a copy of the appropriate files - and I can't find out where to acquire them.
I'll ask someone for the proper link, and either they or I will get back to you.

 

[bertjjj]

Many thanks, Noel. I am looking forward to the repair file and hopefully it will fix the self-update problem.
Again, thanks.

 

[NoelDP]

I've uploaded a file - bjjaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder bjjaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

The run another SFC /SCANNOW, and post the new CBS log file.

 

[bertjjj]

thanks, Noel. First, my Packages folder isn't under Temp folder, but I found it directly under windows folder. And then I tried to do what you told me to do, but even I tried to use Administor, windows doesn't allow me to copy files into it.

 

[NoelDP]

The Packages folder should only be under the Temp folder - the one in Windows\servicing is the one that the CheckSUR tool puts the files into when it runs

Are you perhaps using a Cleaner tool of some description to empty Temp folders at boot or shutdown? - turn it off, and run CheckSUR again, then see if the folder now exists.

 

[bertjjj]

Noel, I run CheckSUR again, but under Temp folder, package folder is not back.

 

[bertjjj]

I am using Microsoft provided Windowsupdate diagcab, and attached automatic files generated by the software.

 

[bertjjj]

more files

 

[NoelDP]

Please run the following commands and post the results.

REG QUERY HKEY_CURRENT_USER\Environment /S
REG QUERY "HKEY_CURRENT_USER\Volatile Environment" /S
REG QUERY "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment"

 

[NoelDP]

(If push comes to shove, we can insert these files another way )

 

[bertjjj]

Hi, Noel. please see attached result pic. I am really appreciate your time and help.

 

[NoelDP]

That looks normal enough to me - I have no idea why the appropriate folders haven't been created.

We'll try an alternative method of getting the files properly installed.

Please copy the bjjaa folder to the C:\ root folder


Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\bjjaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\bjjaa
or
DIR E:\bjjaa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\bjjaa\Packages <drive>:\windows\Servicing\Packages /y /i /s /v /h

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run the CheckSUR tool again
post the resulting CheckSUR.log and CheckSUR.persist.log files.

 

[bertjjj]

Noel, Please check attached files.

 

[NoelDP]

OK - I'll knock out another fix a bit later. It seems that the manifest files led to some new discoveries

 

[NoelDP]

I've uploaded a file - bjjab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder bjjab in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

(sorry about the delay!)

 

[bertjjj]

It's alright. But for both folders that you uploaded to Skydrive, only Packages folder exist, there isn't manifests folder. Please upload again, thanks.

 

[NoelDP]

It's OK - there isn't supposed to be a Manifests folder - I simply forgot to edit that part of my boilerplate.
Carry on with just the Packages folder.

Sorry for the confusion!

 

[bertjjj]

Noel, windows update just starting work now(starting downing), thanks very much for your help. I will keep you posted after the installation.

 

[bertjjj]

Windows Update downloading and installation are working successfully, I really appreciate your help.
Many thanks!!