Win 7 64 bit shut down

[tomh2m]

When I attempt to shut down my win 7 64 bit, win7 goes through loggiing off then the "shutting down" appears but it never shuts down - after a while it reboots to win 7. I suspect it is a software driver issue but I don't know where to look. Anyone have any thoughts?

Thanks,
Tom

 

[Jonathan_King]

Welcome!

Have you tried a selective startup? Boot up, then immediately shut down. That will help us diagnose the issue.

Run Selective Startup using System Configuration

 

[tomh2m]

When I try to shut down, the system just stays there for about 10 min and then comes up with BSoD and note that problem with Driver_Power_State_Failure and an 0x0000009F

 

[Jonathan_King]

It sounds like a driver is causing the hang.

Could you please upload your dmps for analysis? http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Thanks,

~JK

 

[tomh2m]

Thanks I will do that later today. I started up in safe mode and shut down without problem. However, when I restarted in normal mode then attempted to shut down, it would hang again. A couple of other observations: 1) both my printer (Epson R1900) and scanner (Epson Perfection 4490 Photo) are only recognized when I turn them on before starting computer - if I wait after computer is started, i get an error message on scanner and the printer just says its offline. Also, after the restart, the win 7 alert flag told me I did not have antivirus protection even when I checked my programs and confirmed that I had it (Avast free antivirus 64 bit) and it was active and on. I will send dmps later today.

Thanks,
Tom

 

[tomh2m]

I could only find one .dmp file dated 3/11 when I installed a game called Hellgate London as a reference. I have attached it. I did uninstall the program today. My computer will still not shut down after removing program and restarting. However, now it seems that the scanner is working as it should regardless of whether I start it before or after I turn on computer; my printer, R1900 Epson, still shows as offline if I try to turn on after starting computer - but if printer is on before I start computer it shows as ready and works.

thanks for any advice and direction.
Tom

 

[gummers]

Shutdown hangs

When I attempt to shut down my win 7 64 bit, win7 goes through logging off then the "shutting down" appears but it never shuts down - after a while it reboots to win 7. I suspect it is a software driver issue but I don't know where to look. Anyone have any thoughts?

Thanks,
Tom

Searched through Google as I have the same problem which only recently started and my immediate thought was a problem driver update.
I have a Creative X-Fi Titanium SB card and there is an issue on the Creative site with regards to setting Dolby and DTS as "ON" in their Encoder in the Entertainment Console.
If anyone has this card.. perhaps check this out... Will post answer when I attempt it tonight.

Graeme

 

[gummers]

When I attempt to shut down my win 7 64 bit, win7 goes through logging off then the "shutting down" appears but it never shuts down - after a while it reboots to win 7. I suspect it is a software driver issue but I don't know where to look. Anyone have any thoughts?

Thanks,
Tom

Searched through Google as I have the same problem which only recently started and my immediate thought was a problem driver update.
I have a Creative X-Fi Titanium SB card and there is an issue on the Creative site with regards to setting Dolby and DTS as "ON" in their Encoder in the Entertainment Console.
If anyone has this card.. perhaps check this out... Will post answer when I attempt it tonight.

Graeme

Went into Audio Control Panel & selected the "Encoder" & had "Dolby Digital Live" active. Selected the "Off" button and now Windows 7 shuts down fine.

Hopefully your resolution is as simple as mine.

 

[zigzag3143]

I could only find one .dmp file dated 3/11 when I installed a game called Hellgate London as a reference. I have attached it. I did uninstall the program today. My computer will still not shut down after removing program and restarting. However, now it seems that the scanner is working as it should regardless of whether I start it before or after I turn on computer; my printer, R1900 Epson, still shows as offline if I try to turn on after starting computer - but if printer is on before I start computer it shows as ready and works.

thanks for any advice and direction.
Tom

This crash was probably caused by fmodex64.dll which is a component of crysis. I would uninstall it to test and re-install if nec. I also noticed that Hellgate was loaded at the time of the crash.

I would uninstall hellgate and crysis to test and run a system file check to verify and repair your system file
to do that type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

If you are overclocking STOP

Let us know the results

Ken

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\minidump_20100311_1052.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Thu Mar 11 11:52:45.000 2010 (GMT-4)
System Uptime: not available
Process Uptime: 0 days 0:09:17.000
................................................................
....................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(918.c80): Access violation - code c0000005 (first/second chance not available)
ntdll!ZwGetContextThread+0xa:
00000000`77410b8a c3              ret
0:014> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify timestamp for Hellgate_sp_dx9_x64.exe
*** ERROR: Module load completed but symbols could not be loaded for Hellgate_sp_dx9_x64.exe
Unable to load image C:\Windows\System32\nvd3dumx.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvd3dumx.dll
*** ERROR: Module load completed but symbols could not be loaded for nvd3dumx.dll
Unable to load image C:\Program Files\Flagship Studios\Hellgate London\SP_x64\mss64.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mss64.dll
*** ERROR: Module load completed but symbols could not be loaded for mss64.dll
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: kernel32!pNlsUserInfo                         ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: kernel32!pNlsUserInfo                         ***
***                                                                   ***
*************************************************************************

FAULTING_IP: 
fmodex64+1f903
00000000`0045f903 f3450f580b      addss   xmm9,dword ptr [r11]

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000000000045f903 (fmodex64+0x000000000001f903)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

DEFAULT_BUCKET_ID:  NULL_POINTER_READ

PROCESS_NAME:  Hellgate_sp_dx9_x64.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

READ_ADDRESS:  0000000000000000 

FOLLOWUP_IP: 
fmodex64+1f903
00000000`0045f903 f3450f580b      addss   xmm9,dword ptr [r11]

FAULTING_THREAD:  0000000000000c80

PRIMARY_PROBLEM_CLASS:  NULL_POINTER_READ

BUGCHECK_STR:  APPLICATION_FAULT_NULL_POINTER_READ

LAST_CONTROL_TRANSFER:  from 0000000000000000 to 000000000045f903

STACK_TEXT:  
00000000`0e29f630 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : fmodex64+0x1f903


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  fmodex64+1f903

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: fmodex64

IMAGE_NAME:  fmodex64.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  46e0f411

STACK_COMMAND:  ~14s; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_READ_c0000005_fmodex64.dll!Unknown

BUCKET_ID:  X64_APPLICATION_FAULT_NULL_POINTER_READ_fmodex64+1f903

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/Hellgate_sp_dx9_x64_exe/1_10_180_3416/47098742/fmodex64_dll/0_4_7_25/46e0f411/c0000005/0001f903.htm?Retriage=1

Followup: MachineOwner
---------

0:014> lmvm fmodex64
start             end                 module name
00000000`00440000 00000000`005c3000   fmodex64 T (no symbols)           
    Loaded symbol image file: fmodex64.dll
    Image path: C:\Program Files\Flagship Studios\Hellgate London\SP_x64\fmodex64.dll
    Image name: fmodex64.dll
    Timestamp:        Fri Sep 07 02:47:45 2007 (46E0F411)
    CheckSum:         00000000
    ImageSize:        00183000
    File version:     0.4.7.25
    Product version:  0.4.7.25
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[tomh2m]

Thanks, i will check out later today. However, I did not have Crysis installed on Win 7 drive and i did uninstall Hellgate. I have my computer set up as dual boot. Rather than buying Win 7 upgrade, I bought full retail and additional hard drive. My system now offers me choice; I have Win 7 64 bit on new HD and my Win XP pro 32 bit on other internal HD. I also have a third HD where I store video and photo files; I use Photoshop CS4 (now installed on both OS and drives) as well as Premiere Elements 8. Both OS access the third drive for these files. I did have Crysis installed on my Win XP Pro drive. Are there potential conflicts between OS even though they are on separate drives? When I start up, I'm asked which version to load with Win 7 as the default on timeout.
Thanks,
Tom

 

[tomh2m]

I ran the scannow and it reported the following: "Windows Resource Protection did not find any integrity violations". However, it still does not shut down properly; when I start in safe mode, it will shut down properly. I wnet through the selective start up once earlier and did not discover anything - I will try it again to confirm. I still have the problems with my printer and scanner - if I do not have them on when I start up computer they are not recognized by Win 7. I also keep gettting important message flag that I do not have anti-virus protection - but when I check programs, it verifies that i have free version of 64 bit capable of Avast and that it's working properly.

Again, any help, directions, comments are greatly apprecaited in attempt to resolve my Win 7 new install.
Thanks,
Tom

 

[tomh2m]

As a follow up, I went to reliability chart in win 7 and saw that I took a dramatic drop right after I installed Roxio 2010 pro even though the system said it installed successfully. I uninstalled the program and my system has stopped hanging when I shut down; I will have to investigate why Roxio 2010 Pro was/is causing the hanging shut down - the uninstall of Roxio has also seemed to resolved my problems with turning on my printer and scanner after turning on computer - there may be some issue with Roxio and USB port stuff.

I still have the problem with Win 7 telling me I do not anti-virus protection when I have Avast free 64 bit installed and it indicates its functioning properly. I'll follow up later if I can resolve.

 

[zigzag3143]

Thanks, i will check out later today. However, I did not have Crysis installed on Win 7 drive and i did uninstall Hellgate. I have my computer set up as dual boot. Rather than buying Win 7 upgrade, I bought full retail and additional hard drive. My system now offers me choice; I have Win 7 64 bit on new HD and my Win XP pro 32 bit on other internal HD. I also have a third HD where I store video and photo files; I use Photoshop CS4 (now installed on both OS and drives) as well as Premiere Elements 8. Both OS access the third drive for these files. I did have Crysis installed on my Win XP Pro drive. Are there potential conflicts between OS even though they are on separate drives? When I start up, I'm asked which version to load with Win 7 as the default on timeout.
Thanks,
Tom

tom for some reason both the crysis, and hellgate files are being loaded into memory(see the dmp analysis) I didnt even know what those files were till I looked them up when they popped. I still could not do a complete analysis because I dont have the correct symbols for your core OS files

Ken

 

[tomh2m]

Thanks, Ken. I don't know about the symbols for the core OS files. I did have both Crysis and Hellgate games installed on the separate HD that contained my Win XP Pro 32 bit OS. After installing Win 7 Pro 64 bit on a new HD I installed in computer, I did not reload any of my files or folders from the file transfer utility- but I have accessed a 3rd HD I have in computer where I have picture files from the Win 7 OS. Is it possible for the Win XP on a separate HD is affecting some of the Win 7 operations on the separate Win 7 HD?
I really appreciate any help, comments or guidance.
Thanks
Tom.