win 7 64 will not update

[tuffluck]

After changing the motherboard you may need to reactivate your system with Microsoft. Sometimes even changing the motherboard with the same kind you will have to reactivate.

that has already been done, but didn't solve the problem.

There are all sorts of things that can cause Windows Update to return errors. Here's a couple of common ones:

• Interference from AV (be it firewall, or file protection)
• Hard disk faults (can cause registry corruptions - example)
• Bugs in Windows Update (there are far too many 80B0100 errors around for it to be normal, so we think that there is a bug somewhere)
• Registry cleaners (caused 2500+ errors in this thread

There are lots of other causes, those are just a few that came to mind. MS is potentially responsible for one of the above, if our suspicious are correct, but the rest are third party software.


Tom

i use avast, but i have not ever used a registry cleaner on this computer. i guess it could be a hard drive, but nothing became problematic until after i got my RMA motherboard back. even though i didn't change the hardware at all, windows somehow probably got buggy and thought the chipset got reset. a fresh reinstall is just such a pain, especially because only the OS in on the SDD and everything else is on an HDD. i guess if that windows updater tool works, for now that will be enough for me.

Could you copy and paste the contents of this log file for me please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

that file is ridiculously huge. i can't seem to paste it or upload it to the server. any other ideas?

 

[tuffluck]

i attached the zip file of checksur.persist. don't know why i didn't think of that the first time...

i may not be a genius with zip files, but judging by the "missing identity" errors on the sur file i attached, i'd say i have some kind of problem...

 

[tom982]

i attached the zip file of checksur.persist. don't know why i didn't think of that the first time...

i may not be a genius with zip files, but judging by the "missing identity" errors on the sur file i attached, i'd say i have some kind of problem...

You've got a big problem, I'm afraid. Have you ever had anyone assist you with a problem with Windows Update before? Or have you replaced files yourself? Something has caused the system update readiness tool to be replacing files that aren't correct for your system. You also have registry corruptions, and file corruptions to top it all off. Due to the extent of your problem, I'm going to have to suggest that you do a clean install:

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

I'm sorry that I can't help you further - I don't have sufficient expertise to be able to deal with the problems you're facing with the SURT and I don't know anyone else here who might be able to help you

Tom

 

[tuffluck]

i haven't done anything at all that you mentioned. no one else has even sat down on this computer either before. the only thing i've done is install the readiness tool, as that was mentioned a few times on the internet as a means to correct this update problem. it never solved any problems though.

i actually don't have any other problems whatsoever with windows, but your response concerns me that it may be malware or worse? do you have any insight on that front? i'm going to go ahead and get started on the clean install. i'll check back here after.

thanks again for your help.

 

[tom982]

Hi tuffluck,

That's very odd then, perhaps the SURT is struggling with the file corruptions. I can deal with most registry and file corruptions in SURT logs, but this is getting to quite an advanced level and I don't know what to do.

The SURT is a good thing to install - although it doesn't fix much itself, its log is very informative and a essential part of troubleshooting these problems.

I'm nearing the end of my malware removal training, but I can't help you with that until I've completed it. I doubt it is malware in this scenario as you're not really showing any symptoms, but if it is, then a clean install will remove anything lurking in your system

You're most welcome for the help.

Tom

 

[tuffluck]

Hi tuffluck,

That's very odd then, perhaps the SURT is struggling with the file corruptions. I can deal with most registry and file corruptions in SURT logs, but this is getting to quite an advanced level and I don't know what to do.

The SURT is a good thing to install - although it doesn't fix much itself, its log is very informative and a essential part of troubleshooting these problems.

I'm nearing the end of my malware removal training, but I can't help you with that until I've completed it. I doubt it is malware in this scenario as you're not really showing any symptoms, but if it is, then a clean install will remove anything lurking in your system

You're most welcome for the help.

Tom

after a few hours of uninstalling software and reformatting and reinstalling, i'm finally back up and running. updates are working a treat, and the computer even seems to be running faster. i guess those errors were causing performance problems that i wasn't even noticing. nevertheless, not sure how i got there with that previous install, but i think i'm good to go now

 

[tom982]

That's great news, thanks for posting back the results. A clean install every now and then is always good as it purges the junk that your computer accumulates over time

Tom

 

[Kevski]

actually i wound up downloading "windows updates downloader" instead. you can download all updates in recent history and select the ones you want to install based on posting date. i just grabbed all (like 7 of them) that have posted in the last month before i started having this problem (again). no one is responding so i guess no one cares, but if anyone does a search in the future this will be helpful i hope.

Thanks Tuffluck,

After trying many different forums and solutions to this issue, the "Windows Updates Downloader" did the job.

Best regards,

Kevski