Win 7 crashed when I installed MSE

[christy555]

Hi new to this forum,
I've just uninstalled avast off my laptop and installed Microsoft Essentials and when it went to run the inital scan the whole comp crashed. I couldn't bring up task manager or anything, I've tried restarting but I can only get as far as my desktop and before anything gets a chance to load up it crashes again.

I've got a legit copy of 7 32bit and did a fresh install has been working perfectly until now on my ASUS x59 Gl series.

Has anybody out there got a clue what has happened and how I can fix it.

I'm writing this off another laptop in my house.

 

[Jonathan_King]

Welcome!

Does it give you a BSOD? If so, follow the instructions here for uploading your dmps: http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

If not, you may want to do a System Restore, using method 2.

 

[electrotune1200]

Are you able to boot to from your Windows 7 disc?

If your machine is unstable at startup, maybe try a repair install.

 

[christy555]

Cheers for the advice,
Don't get BSOD just freezes. Did a system restore and re-downloaded to try again installed and updated fine then when I went to run first scan it stalled and froze. Gone back to Avast for now bu I've heard good reviews about this so would like to try it out.

 

[Jonathan_King]

Perhaps Avast left pieces of itself behind when you uninstalled it.

I would suggest uninstalling it with Revo Uninstaller, and running an extended scan.

 

[christy555]

Cheers,
Will give it a try and post results.
Thanks