Win 7 Crashes On First Boot ... Then Fine!

ggrib · Jul 16, 2010

I put together my latest computer myself but I seem to be having a strange problem. Each day I start my computer and it crashes (BSOD) ... I power it down for five seconds then turn it back on and it's fine. I've attached my last two memory dumps (I'm pretty unsophisticated with this stuff so I have no idea how to read them). I'm currently running Windows 7 on a AMD Phenom II quad core computer. Any help in getting rid of this annoying problem would be MUCH appreciated? I just need to know if it's a software or a hardware issue.

Thanks. -GG

ttran · Jul 16, 2010

ggrib said:
I put together my latest computer myself but I seem to be having a strange problem. Each day I start my computer and it crashes (BSOD) ... I power it down for five seconds then turn it back on and it's fine. I've attached my last two memory dumps (I'm pretty unsophisticated with this stuff so I have no idea how to read them). I'm currently running Windows 7 on a AMD Phenom II quad core computer. Any help in getting rid of this annoying problem would be MUCH appreciated? I just need to know if it's a software or a hardware issue.

Thanks. -GG

First of all, please remove completele Bitdefender or Bull Guard internet security. They are potential cause in one of the dump.
How to uninstall BitDefender
BullGuard Antivirus, Antispyware, Firewall, Spamfilter, Backup and Support - all the security you need in one package!

If you need an alternative antivirus program to protect your computer while not having those 2 above, you can try Microsoft Security Essential:
http://www.microsoft.com/security_essentials

Please download third party called memtestx86, burn it to CD and let it run for at least 7 passes.

BUGCHECK SUMMARY:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.865\071610-16099-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a01000 PsLoadedModuleList = 0xfffff800`02c3ee50
Debug session time: Sat Jul 17 03:10:10.873 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:53.199
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff68400032e78, 0, fffff80002b78235, 5}


Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiEmptyWorkingSet+1c5 )

Followup: MachineOwner
---------
PROCESS_NAME:  vsserv.exe

Let us know if you need help

Tuan

ggrib · Jul 18, 2010

Still not working...

I tried those two things. I removed bitdefender completely and I ran memtestx86 for seven passes with no errors. However, I tried cold booting the computer again this morning and I got another BSOD on my first startup. I've attached the new minidump to this email.

I really appreciate the help. Any more ideas?

On more thing I forgot to mention... when I put the computer together months ago I originally had a Radeon HD 4850 card installed ... but after a few weeks the computer stopped working (wouldn't even power up). I got frusterated and started pulling each component to see what the problem was and as soon as I removed the video card it powered up like normal (it's got an onboard Radeon HD4290 which I'm now using instead). I'm not sure if that has anything to do with this problem but I thought maybe it could indicate a power supply issue?

Jonathan_King · Jul 19, 2010

Hello ggrib,

I apologize for the delay.

Please enable driver verifier: http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_Minidump  2.zip\071810-16598-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:  SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a59000 PsLoadedModuleList =  0xfffff800`02c96e50
Debug session time: Sun Jul 18 10:17:03.514 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:30.215
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                              *
*                        Bugcheck  Analysis                                    *
*                                                                              *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41790, fffffa80005ca420, ffff, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33a08 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                              *
*                        Bugcheck  Analysis                                    *
*                                                                              *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, The subtype of the bugcheck.
Arg2: fffffa80005ca420
Arg3: 000000000000ffff
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41790

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  WerFault.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002b3cf98 to fffff80002ac9600

STACK_TEXT:  
fffff880`072ba1d8 fffff800`02b3cf98 : 00000000`0000001a  00000000`00041790 fffffa80`005ca420 00000000`0000ffff : nt!KeBugCheckEx
fffff880`072ba1e0 fffff800`02a9c5a2 : fffffa80`0384fb30  fffffa80`00000000 fffff8a0`00000015 00000000`00000000 : nt! ??  ::FNODOBFM::`string'+0x33a08
fffff880`072baa90 fffff800`02dafc4f : fffff8a0`02100a70  00000000`00000001 00000000`00000000 fffffa80`03884b60 :  nt!MmCleanProcessAddressSpace+0x96
fffff880`072baae0 fffff800`02d876eb : 00000000`c0000005  00000000`00000001 000007ff`fffdd000 00000000`00000000 :  nt!PspExitThread+0x92f
fffff880`072baba0 fffff800`02ac8853 : fffffa80`0384fb30  000007ff`c0000005 00000000`001fe901 fffffa80`03884b60 :  nt!NtTerminateProcess+0x25b
fffff880`072bac20 00000000`77a6001a : 00000000`00000000  00000000`00000000 00000000`00000000 00000000`00000000 :  nt!KiSystemServiceCopyEnd+0x13
00000000`001ff498 00000000`00000000 : 00000000`00000000  00000000`00000000 00000000`00000000 00000000`00000000 : 0x77a6001a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+33a08
fffff800`02b3cf98 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+33a08

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+33a08

BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+33a08

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`04600000 fffff880`0463e000   1394ohci 1394ohci.sys Mon Jul 13  20:07:12 2009 (4A5BCC30)
fffff880`00fa9000 fffff880`01000000   ACPI     ACPI.sys     Mon Jul 13  19:19:34 2009 (4A5BC106)
fffff880`02a00000 fffff880`02a8a000   afd      afd.sys      Mon Jul 13  19:21:40 2009 (4A5BC184)
fffff880`046a8000 fffff880`046be000   AgileVpn AgileVpn.sys Mon Jul 13  20:10:24 2009 (4A5BCCF0)
fffff880`03dc0000 fffff880`03dd5000   amdppm   amdppm.sys   Mon Jul 13  19:19:25 2009 (4A5BC0FD)
fffff880`00c2a000 fffff880`00c35000   amdxata  amdxata.sys  Tue May 19  13:56:59 2009 (4A12F2EB)
fffff880`040b1000 fffff880`040b9000   ASACPI   ASACPI.sys   Wed Jul 15  23:31:29 2009 (4A5E9F11)
fffff880`03d94000 fffff880`03d9a000   AsIO     AsIO.sys     Mon Aug 03  03:03:16 2009 (4A768BB4)
fffff880`0611c000 fffff880`06127000   asyncmac asyncmac.sys Mon Jul 13  20:10:13 2009 (4A5BCCE5)
fffff880`00de2000 fffff880`00deb000   atapi    atapi.sys    Mon Jul 13  19:19:47 2009 (4A5BC113)
fffff880`00c00000 fffff880`00c2a000   ataport  ataport.SYS  Mon Jul 13  19:19:52 2009 (4A5BC118)
fffff880`03e6f000 fffff880`03e92000   AtiHdmi  AtiHdmi.sys  Thu May 06  05:20:39 2010 (4BE289E7)
fffff880`046f0000 fffff880`04dcc000   atikmdag atikmdag.sys Thu May 27  12:47:58 2010 (4BFEA23E)
fffff880`03ed7000 fffff880`03f1d000   atikmpag atikmpag.sys Thu May 27  12:25:36 2010 (4BFE9D00)
fffff880`012d6000 fffff880`012de000   AtiPcie  AtiPcie.sys  Tue May 05  11:00:22 2009 (4A005486)
fffff880`02adf000 fffff880`02ae6000   Beep     Beep.SYS     Mon Jul 13  20:00:13 2009 (4A5BCA8D)
fffff880`03d83000 fffff880`03d94000   blbdrive blbdrive.sys Mon Jul 13  19:35:59 2009 (4A5BC4DF)
fffff880`03937000 fffff880`03955000   bowser   bowser.sys   Mon Jul 13  19:23:50 2009 (4A5BC206)
fffff960`00620000 fffff960`00647000   cdd      cdd.dll      unavailable  (00000000)
fffff880`02aac000 fffff880`02ad6000   cdrom    cdrom.sys    Mon Jul 13  19:19:54 2009 (4A5BC11A)
fffff880`00d08000 fffff880`00dc8000   CI       CI.dll       Mon Jul 13  21:32:13 2009 (4A5BE01D)
fffff880`01000000 fffff880`01030000   CLASSPNP CLASSPNP.SYS Mon Jul 13  19:19:58 2009 (4A5BC11E)
fffff880`00caa000 fffff880`00d08000   CLFS     CLFS.SYS     Mon Jul 13  19:19:57 2009 (4A5BC11D)
fffff880`01362000 fffff880`013d5000   cng      cng.sys      Mon Jul 13  19:49:40 2009 (4A5BC814)
fffff880`04698000 fffff880`046a8000   CompositeBus CompositeBus.sys Mon  Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`06394000 fffff880`063a2000   crashdmp crashdmp.sys Mon Jul 13  20:01:01 2009 (4A5BCABD)
fffff880`03ce2000 fffff880`03d65000   csc      csc.sys      Mon Jul 13  19:24:26 2009 (4A5BC22A)
fffff880`03d65000 fffff880`03d83000   dfsc     dfsc.sys     Mon Jul 13  19:23:44 2009 (4A5BC200)
fffff880`03cd3000 fffff880`03ce2000   discache discache.sys Mon Jul 13  19:37:18 2009 (4A5BC52E)
fffff880`012c0000 fffff880`012d6000   disk     disk.sys     Mon Jul 13  19:19:57 2009 (4A5BC11D)
fffff880`03dd5000 fffff880`03df7000   drmk     drmk.sys     Mon Jul 13  21:01:25 2009 (4A5BD8E5)
fffff880`063ae000 fffff880`063b7000   dump_atapi dump_atapi.sys Mon Jul  13 19:19:47 2009 (4A5BC113)
fffff880`063a2000 fffff880`063ae000   dump_dumpata dump_dumpata.sys Mon  Jul 13 19:19:47 2009 (4A5BC113)
fffff880`063b7000 fffff880`063ca000   dump_dumpfve dump_dumpfve.sys Mon  Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`0634a000 fffff880`06356000   Dxapi    Dxapi.sys    Mon Jul 13  19:38:28 2009 (4A5BC574)
fffff880`040bf000 fffff880`041b3000   dxgkrnl  dxgkrnl.sys  Thu Oct 01  21:00:14 2009 (4AC5509E)
fffff880`041b3000 fffff880`041f9000   dxgmms1  dxgmms1.sys  Mon Jul 13  19:38:32 2009 (4A5BC578)
fffff880`00deb000 fffff880`00dff000   fileinfo fileinfo.sys Mon Jul 13  19:34:25 2009 (4A5BC481)
fffff880`00c35000 fffff880`00c81000   fltmgr   fltmgr.sys   Mon Jul 13  19:19:59 2009 (4A5BC11F)
fffff880`013e6000 fffff880`013f0000   Fs_Rec   Fs_Rec.sys   Mon Jul 13  19:19:45 2009 (4A5BC111)
fffff880`01286000 fffff880`012c0000   fvevol   fvevol.sys   Fri Sep 25  22:34:26 2009 (4ABD7DB2)
fffff880`01593000 fffff880`015dd000   fwpkclnt fwpkclnt.sys Mon Jul 13  19:21:08 2009 (4A5BC164)
fffff800`02a10000 fffff800`02a59000   hal      hal.dll      Mon Jul 13  21:27:36 2009 (4A5BDF08)
fffff880`04000000 fffff880`04024000   HDAudBus HDAudBus.sys Mon Jul 13  20:06:13 2009 (4A5BCBF5)
fffff880`062ee000 fffff880`0634a000   HdAudio  HdAudio.sys  Mon Jul 13  20:06:59 2009 (4A5BCC23)
fffff880`06372000 fffff880`0638b000   HIDCLASS HIDCLASS.SYS Mon Jul 13  20:06:21 2009 (4A5BCBFD)
fffff880`0638b000 fffff880`06393080   HIDPARSE HIDPARSE.SYS Mon Jul 13  20:06:17 2009 (4A5BCBF9)
fffff880`06364000 fffff880`06372000   hidusb   hidusb.sys   Mon Jul 13  20:06:22 2009 (4A5BCBFE)
fffff880`0386f000 fffff880`03937000   HTTP     HTTP.sys     Mon Jul 13  19:22:16 2009 (4A5BC1A8)
fffff880`015f5000 fffff880`015fe000   hwpolicy hwpolicy.sys Mon Jul 13  19:19:22 2009 (4A5BC0FA)
fffff880`03f7e000 fffff880`03f8d000   kbdclass kbdclass.sys Mon Jul 13  19:19:50 2009 (4A5BC116)
fffff880`063d7000 fffff880`063e5000   kbdhid   kbdhid.sys   Mon Jul 13  20:00:20 2009 (4A5BCA94)
fffff800`00bd2000 fffff800`00bdc000   kdcom    kdcom.dll    Mon Jul 13  21:31:07 2009 (4A5BDFDB)
fffff880`03f9c000 fffff880`03fdf000   ks       ks.sys       Mon Jul 13  20:00:31 2009 (4A5BCA9F)
fffff880`01348000 fffff880`01362000   ksecdd   ksecdd.sys   Mon Jul 13  19:20:54 2009 (4A5BC156)
fffff880`01568000 fffff880`01593000   ksecpkg  ksecpkg.sys  Fri Dec 11  01:03:32 2009 (4B21E0B4)
fffff880`041f9000 fffff880`041fe200   ksthunk  ksthunk.sys  Mon Jul 13  20:00:19 2009 (4A5BCA93)
fffff880`06244000 fffff880`06259000   lltdio   lltdio.sys   Mon Jul 13  20:08:50 2009 (4A5BCC92)
fffff880`06200000 fffff880`06223000   luafv    luafv.sys    Mon Jul 13  19:26:13 2009 (4A5BC295)
fffff880`00c89000 fffff880`00c96000   mcupdate_AuthenticAMD  mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`06356000 fffff880`06364000   monitor  monitor.sys  Mon Jul 13  19:38:52 2009 (4A5BC58C)
fffff880`03f8d000 fffff880`03f9c000   mouclass mouclass.sys Mon Jul 13  19:19:50 2009 (4A5BC116)
fffff880`063ca000 fffff880`063d7000   mouhid   mouhid.sys   Mon Jul 13  20:00:20 2009 (4A5BCA94)
fffff880`00dc8000 fffff880`00de2000   mountmgr mountmgr.sys Mon Jul 13  19:19:54 2009 (4A5BC11A)
fffff880`03955000 fffff880`0396d000   mpsdrv   mpsdrv.sys   Mon Jul 13  20:08:25 2009 (4A5BCC79)
fffff880`0396d000 fffff880`0399a000   mrxsmb   mrxsmb.sys   Sat Feb 27  02:52:19 2010 (4B88CF33)
fffff880`0399a000 fffff880`039e8000   mrxsmb10 mrxsmb10.sys Sat Feb 27  02:52:28 2010 (4B88CF3C)
fffff880`03800000 fffff880`03823000   mrxsmb20 mrxsmb20.sys Sat Feb 27  02:52:26 2010 (4B88CF3A)
fffff880`02b44000 fffff880`02b4f000   Msfs     Msfs.SYS     Mon Jul 13  19:19:47 2009 (4A5BC113)
fffff880`00e09000 fffff880`00e13000   msisadrv msisadrv.sys Mon Jul 13  19:19:26 2009 (4A5BC0FE)
fffff880`012ea000 fffff880`01348000   msrpc    msrpc.sys    Mon Jul 13  19:21:32 2009 (4A5BC17C)
fffff880`03cc8000 fffff880`03cd3000   mssmbios mssmbios.sys Mon Jul 13  19:31:10 2009 (4A5BC3BE)
fffff880`01400000 fffff880`01412000   mup      mup.sys      Mon Jul 13  19:23:45 2009 (4A5BC201)
fffff880`01416000 fffff880`01508000   ndis     ndis.sys     Mon Jul 13  19:21:40 2009 (4A5BC184)
fffff880`046e2000 fffff880`046ee000   ndistapi ndistapi.sys Mon Jul 13  20:10:00 2009 (4A5BCCD8)
fffff880`04dcc000 fffff880`04dfb000   ndiswan  ndiswan.sys  Mon Jul 13  20:10:11 2009 (4A5BCCE3)
fffff880`03e5a000 fffff880`03e6f000   NDProxy  NDProxy.SYS  Mon Jul 13  20:10:05 2009 (4A5BCCDD)
fffff880`02a8a000 fffff880`02a99000   netbios  netbios.sys  Mon Jul 13  20:09:26 2009 (4A5BCCB6)
fffff880`02b8b000 fffff880`02bd0000   netbt    netbt.sys    Mon Jul 13  19:21:28 2009 (4A5BC178)
fffff880`01508000 fffff880`01568000   NETIO    NETIO.SYS    Mon Jul 13  19:21:46 2009 (4A5BC18A)
fffff880`02b4f000 fffff880`02b60000   Npfs     Npfs.SYS     Mon Jul 13  19:19:48 2009 (4A5BC114)
fffff880`03cbc000 fffff880`03cc8000   nsiproxy nsiproxy.sys Mon Jul 13  19:21:02 2009 (4A5BC15E)
fffff800`02a59000 fffff800`03035000   nt       ntkrnlmp.exe Sat Feb 27  02:55:23 2010 (4B88CFEB)
fffff880`01058000 fffff880`011fb000   Ntfs     Ntfs.sys     Mon Jul 13  19:20:47 2009 (4A5BC14F)
fffff880`02ad6000 fffff880`02adf000   Null     Null.SYS     Mon Jul 13  19:19:37 2009 (4A5BC109)
fffff880`02bd9000 fffff880`02bff000   pacer    pacer.sys    Mon Jul 13  20:09:41 2009 (4A5BCCC5)
fffff880`00e53000 fffff880`00e68000   partmgr  partmgr.sys  Mon Jul 13  19:19:58 2009 (4A5BC11E)
fffff880`00e13000 fffff880`00e46000   pci      pci.sys      Mon Jul 13  19:19:51 2009 (4A5BC117)
fffff880`00ed9000 fffff880`00ee0000   pciide   pciide.sys   Mon Jul 13  19:19:49 2009 (4A5BC115)
fffff880`00ee0000 fffff880`00ef0000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13  19:19:48 2009 (4A5BC114)
fffff880`013d5000 fffff880`013e6000   pcw      pcw.sys      Mon Jul 13  19:19:27 2009 (4A5BC0FF)
fffff880`05276000 fffff880`0531c000   peauth   peauth.sys   Mon Jul 13  21:01:19 2009 (4A5BD8DF)
fffff880`03e92000 fffff880`03ecf000   portcls  portcls.sys  Mon Jul 13  20:06:27 2009 (4A5BCC03)
fffff880`00c96000 fffff880`00caa000   PSHED    PSHED.dll    Mon Jul 13  21:32:23 2009 (4A5BE027)
fffff880`046be000 fffff880`046e2000   rasl2tp  rasl2tp.sys  Mon Jul 13  20:10:11 2009 (4A5BCCE3)
fffff880`03f1d000 fffff880`03f38000   raspppoe raspppoe.sys Mon Jul 13  20:10:17 2009 (4A5BCCE9)
fffff880`03f38000 fffff880`03f59000   raspptp  raspptp.sys  Mon Jul 13  20:10:18 2009 (4A5BCCEA)
fffff880`03f59000 fffff880`03f73000   rassstp  rassstp.sys  Mon Jul 13  20:10:25 2009 (4A5BCCF1)
fffff880`03c6b000 fffff880`03cbc000   rdbss    rdbss.sys    Mon Jul 13  19:24:09 2009 (4A5BC219)
fffff880`03f73000 fffff880`03f7e000   rdpbus   rdpbus.sys   Mon Jul 13  20:17:46 2009 (4A5BCEAA)
fffff880`02b29000 fffff880`02b32000   RDPCDD   RDPCDD.sys   Mon Jul 13  20:16:34 2009 (4A5BCE62)
fffff880`02b32000 fffff880`02b3b000   rdpencdd rdpencdd.sys Mon Jul 13  20:16:34 2009 (4A5BCE62)
fffff880`02b3b000 fffff880`02b44000   rdprefmp rdprefmp.sys Mon Jul 13  20:16:35 2009 (4A5BCE63)
fffff880`0124c000 fffff880`01286000   rdyboost rdyboost.sys Mon Jul 13  19:34:34 2009 (4A5BC48A)
fffff880`06259000 fffff880`06271000   rspndr   rspndr.sys   Mon Jul 13  20:08:50 2009 (4A5BCC92)
fffff880`0463e000 fffff880`0468f000   Rt64win7 Rt64win7.sys Mon Feb 01  08:20:19 2010 (4B66D513)
fffff880`0531c000 fffff880`05327000   secdrv   secdrv.SYS   Wed Sep 13  09:18:38 2006 (4508052E)
fffff880`040a5000 fffff880`040b1000   serenum  serenum.sys  Mon Jul 13  20:00:33 2009 (4A5BCAA1)
fffff880`03c1f000 fffff880`03c3c000   serial   serial.sys   Mon Jul 13  20:00:40 2009 (4A5BCAA8)
fffff880`015ed000 fffff880`015f5000   spldr    spldr.sys    Mon May 11  12:56:27 2009 (4A0858BB)
fffff880`060ab000 fffff880`0611c000   spsys    spsys.sys    Mon May 11  13:20:58 2009 (4A085E7A)
fffff880`06013000 fffff880`060ab000   srv      srv.sys      Tue Dec 08  03:32:55 2009 (4B1E0F37)
fffff880`05366000 fffff880`053cf000   srv2     srv2.sys     Mon Jul 13  19:25:02 2009 (4A5BC24E)
fffff880`05327000 fffff880`05354000   srvnet   srvnet.sys   Tue Dec 08  03:32:26 2009 (4B1E0F1A)
fffff880`040b9000 fffff880`040ba480   swenum   swenum.sys   Mon Jul 13  20:00:18 2009 (4A5BCA92)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Mon Jul 13  19:25:34 2009 (4A5BC26E)
fffff880`05354000 fffff880`05366000   tcpipreg tcpipreg.sys Mon Jul 13  20:09:49 2009 (4A5BCCCD)
fffff880`02b7e000 fffff880`02b8b000   TDI      TDI.SYS      Mon Jul 13  19:21:18 2009 (4A5BC16E)
fffff880`02b60000 fffff880`02b7e000   tdx      tdx.sys      Mon Jul 13  19:21:15 2009 (4A5BC16B)
fffff880`03c57000 fffff880`03c6b000   termdd   termdd.sys   Mon Jul 13  20:16:36 2009 (4A5BCE64)
fffff960`00550000 fffff960`0055a000   TSDDD    TSDDD.dll    Mon Jul 13  20:16:34 2009 (4A5BCE62)
fffff880`03d9a000 fffff880`03dc0000   tunnel   tunnel.sys   Mon Jul 13  20:09:37 2009 (4A5BCCC1)
fffff880`03fdf000 fffff880`03ff1000   umbus    umbus.sys    Mon Jul 13  20:06:56 2009 (4A5BCC20)
fffff880`04092000 fffff880`04093f00   USBD     USBD.SYS     Mon Jul 13  20:06:23 2009 (4A5BCBFF)
fffff880`04094000 fffff880`040a5000   usbehci  usbehci.sys  Mon Jul 13  20:06:30 2009 (4A5BCC06)
fffff880`04085000 fffff880`04092000   usbfilter usbfilter.sys Wed Oct 07  03:44:08 2009 (4ACC46C8)
fffff880`03e00000 fffff880`03e5a000   usbhub   usbhub.sys   Mon Jul 13  20:07:09 2009 (4A5BCC2D)
fffff880`04024000 fffff880`0402f000   usbohci  usbohci.sys  Mon Jul 13  20:06:30 2009 (4A5BCC06)
fffff880`0402f000 fffff880`04085000   USBPORT  USBPORT.SYS  Mon Jul 13  20:06:31 2009 (4A5BCC07)
fffff880`00e46000 fffff880`00e53000   vdrvroot vdrvroot.sys Mon Jul 13  20:01:31 2009 (4A5BCADB)
fffff880`02ae6000 fffff880`02af4000   vga      vga.sys      Mon Jul 13  19:38:47 2009 (4A5BC587)
fffff880`02af4000 fffff880`02b19000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13  19:38:51 2009 (4A5BC58B)
fffff880`015dd000 fffff880`015ed000   vmstorfl vmstorfl.sys Mon Jul 13  19:42:54 2009 (4A5BC67E)
fffff880`00e68000 fffff880`00e7d000   volmgr   volmgr.sys   Mon Jul 13  19:19:57 2009 (4A5BC11D)
fffff880`00e7d000 fffff880`00ed9000   volmgrx  volmgrx.sys  Mon Jul 13  19:20:33 2009 (4A5BC141)
fffff880`01200000 fffff880`0124c000   volsnap  volsnap.sys  Mon Jul 13  19:20:08 2009 (4A5BC128)
fffff880`03c3c000 fffff880`03c57000   wanarp   wanarp.sys   Mon Jul 13  20:10:21 2009 (4A5BCCED)
fffff880`02b19000 fffff880`02b29000   watchdog watchdog.sys Mon Jul 13  19:37:35 2009 (4A5BC53F)
fffff880`00ef6000 fffff880`00f9a000   Wdf01000 Wdf01000.sys Mon Jul 13  19:22:07 2009 (4A5BC19F)
fffff880`00f9a000 fffff880`00fa9000   WDFLDR   WDFLDR.SYS   Mon Jul 13  19:19:54 2009 (4A5BC11A)
fffff880`02bd0000 fffff880`02bd9000   wfplwf   wfplwf.sys   Mon Jul 13  20:09:26 2009 (4A5BCCB6)
fffff960`00070000 fffff960`0037f000   win32k   win32k.sys   Sat May 01  11:06:30 2010 (4BDC4376)
fffff880`0468f000 fffff880`04698000   wmiacpi  wmiacpi.sys  Mon Jul 13  19:31:02 2009 (4A5BC3B6)
fffff880`00e00000 fffff880`00e09000   WMILIB   WMILIB.SYS   Mon Jul 13  19:19:51 2009 (4A5BC117)
fffff880`06223000 fffff880`06244000   WudfPf   WudfPf.sys   Mon Jul 13  20:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`013f0000 fffff880`013fe000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`012de000 fffff880`012ea000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`01030000 fffff880`01039000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`01039000 fffff880`0104c000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

ggrib · Jul 20, 2010

Help please.

Ok ... I've never used driver verifier before. I read the little tutorial that was posted but I'm still not sure how to proceed. What task should I select?

thanks, GG.

Jonathan_King · Jul 20, 2010

I have attached all screenshots. When you get to step 4, first click on "Provider" to sort the list by manufacturer. Then select all boxes not by Microsoft.

View attachment 86489

View attachment 86490

View attachment 86491

View attachment 86492

View attachment 86493

ggrib · Jul 22, 2010

Driver Verifier used ...

Ok, so here's where I stand...

I enabled drive verifier following your instructions. I restarted the computer a couple of times and it didn't cause any BSODs (not sure if it's supposed to). I left it enabled and today when I cold booted I got a BSOD on my first boot again (I've attached the minidump file). Is driver verifier supposed to produce its own dump file as well? If so, where can I find it?

Any additional ideas on how I can figure out what's wrong?

Thanks for all your help.

-GG

Jonathan_King · Jul 22, 2010

The dump does not point to a concrete software cause, so let's test hardware.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Test your hard drive: HD Diagnostic

...Summary of the Dumps:

Code:

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jul 22 18:15:47.868 2010 (UTC - 4:00)
System Uptime: 0 days 0:04:44.601
BugCheck C1, {fffff98013a7cf10, fffff98013a7ce2d, 4300f0, 32}
Probably caused by : win32k.sys ( win32k!xxxMsgWaitForMultipleObjects+108 )
BUGCHECK_STR:  0xC1_32
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
[/font]

ggrib · Jul 27, 2010

Tried Hardware Tests...

So I tried the hardware tests. Memtestx86 reported no errors after seven passes. I ran the Western Digital "extended test" diagnostic on the hard drive and it gave it a "pass" which I guess means it detected no errors. So I guess it's back to the drawing board ... any more ideas?

Thanks,
GG

Jonathan_King · Jul 27, 2010

Try leaving your computer off for the night, then immediately running that Memtest without booting into Windows.

ggrib · Jul 28, 2010

Great call!

Great call! I did Memtestx86 on the first cold boot of the day (when it typically crashes) and it showed a whole bunch of errors.

I've been using this RAM:
Newegg.com - G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9D-4GBRL

With this motherboard:
Newegg.com - ASUS M4A89GTD PRO/USB3 AM3 AMD 890GX HDMI SATA 6Gb/s USB 3.0 ATX AMD Motherboard

The RAM was operating at 666 Mhz (DDR 1333) CAD: 9-9-9-24 DDR3 (64-bits)

Is this a poor RAM pairing? Do you think they're damaged?

Thanks again!!!

Jonathan_King · Jul 28, 2010

I'll contact a RAM expert for you...please be patient.

Dave76 · Jul 29, 2010

Hi ggrib, sorry to see your problems.

Let's start with the RAM timings information.

D/L CPUZ and post the Memory and SPD tabs.

Have you changed the RAM settings?
If yes, then tell us what changes you have made.
Is the RAM AMD certified, there are known issues with standard Intel RAM BSoD'ing on AMD boards.

Have you OC'ed the CPU?

Are you running win7 32bit or 64bit?

Let us know the info and we'll take it to the next step.

EDIT:
The F3-12800CL9D-4GBRL is listed on the ASUS M4A89GTD PRO Series board QVL as compatible for 2GB(2x1GB), but has different versions for 4GB. This may be an issue, we can try a few things first, but we may have to come back to it.

Here is the M4A89GTD PRO Series Motherboard Qualified Vendors Lists (QVL) DDR3-1600 MHz capability.

The M4A89GTD PRO/USB3 manual. Check the manual for BIOS settings location and instructions.

G.SKILL F3-12800CL9D-2GBNQ 2GB(2 x 1GB) SS - - - 1.6v
G.SKILL F3-12800CL9D-4GBRL 2GB(2 x 1GB) SS - - - 1.6v

G.SKILL F3-12800CL7D-4GBRH(XMP) 4GB(2 x 2GB) DS - - 7-7-7-24 1.65v
G.SKILL F3-12800CL8D-4GBRM(XMP) 4GB(2 x 2GB) DS - - 8-8-8-24 1.6v
G.SKILL F3-12800CL9D-4GBECO(XMP) 4GB(2 x 2GB) DS - - 9-9-9-24 1.35v

Your current RAM is not listed for this MOBO.
After checking the CPUZ settings, we can try to set the RAM timings and voltages manually in BIOS. Let us know what the CPUZ memory and SPD tabs are first.

Side(s): SS - Single-sided DS - Double-sided DIMM support:
• 1 DIMM: Supports one (1) module inserted into any slot as Single-channel memory configuration.
• 2 DIMMs: Supports two (2) modules inserted into either the blue slots or the black slots as one pair of Dual-channel memory configuration.
• 4 DIMMs: Supports four (4) modules inserted into both the blue and the black slots as two pairs of Dual-channel memory configuration.

• When overclocking, some AMD CPU models may not support DDR3 1600 or higher frequency DIMMs.
• Visit the ASUS website for the latest QVL.

Which slots are you using?

G.Skills doesn't list your MOBO or Chipset for this RAM.
[ Ripjaws ] F3-12800CL9D-4GBRL (2Gx2) / F3-12800CL9Q-8GBRL (2Gx4)

ggrib · Jul 29, 2010

Completely and utterly confused!

Ok,

Here's what CPUZ spat out ...

CPU Arch : 1 CPU - 4 Cores - 4 Threads
CPU PSN : AMD Phenom II X4 965 Processor
CPU EXT : MMX(+), 3DNow!(+), SSE (1, 2, 3, 4A), x86-64, AMD-V
CPUID : F.4.3 / Extended : 10.4
CPU Cache : L1 : 4 x 64 / 4 x 64 KB - L2 : 4 x 512 KB
CPU Cache : L3 : 6144 KB
Core : Deneb (45 nm) / Stepping : RB-C3
Freq : 802.72 MHz (200.68 * 4)

MB Brand : Asus
MB Model : M4A89GTD-PRO/USB3
NB : AMD 890GX rev 00
SB : AMD SB850 rev 40

GPU1 Type : Radeon HD 4850
GPU1 Clocks : Core 550 MHz / RAM 993 MHz
GPU2 Type : ATI Radeon HD 4800 Series
DirectX Version : 11.0

RAM : 4096 MB DDR3 Dual Channel
RAM Speed : 668.9 MHz (3:10) @ 9-9-9-24
Slot 1 : 2048MB (10700)
Slot 1 Manufacturer : G.Skill
Slot 2 : 2048MB (10700)
Slot 2 Manufacturer : G.Skill

Almost even more concerning than the RAM not working is the fact that my processor speed comes up as 802 Mhz when the processor speed should be 3.4 GHz! Is this another problem I wasn't even aware of??

I haven't made any changes to the RAM settings.
I believe the RAM is AMD certified.
I have not overclocked the CPU.
I'm running Windows 7 64-Bit.

Agreed. I'm not running the (2x1 Gb) ... I'm running the 2x2Gb.
I'm using the two blue RAM slots.

I've uploaded pics of the CPU/Memory/SPD tabs.

Please help ... I'm not completely and utterly confused why a) the RAM keeps crashing after the cold boot and b) Now my CPU is apparently only using one of its cores (or all four cores at way low levels)!

Thanks again,
-GG

ggrib · Jul 29, 2010

Ok ... just read about speedstep ... I guess that's what is happening with my multipler / core speed. Nevermind about the CPU issue. As I said, this is my first build so I'm new to all of this.

The RAM issue remains though.

Cheers,
-GG

Dave76 · Jul 29, 2010

Very good thorough replies, this will help with the testing.

Before continuing, save settings in your BIOS if your BIOS version allows.

Make a backup of your OS partition/drive, I recommend Macrium Reflect free edition or Acronis True Image WD Edition this is also free if you have a WD HDD in your system.

Which BIOS version are you using?
Check if there is an updated version available.

Check the version of the chipset drivers and AHCI or IDE drivers, also check if there are updated drivers available.
Let us know the versions of these.

Speedstep is a great function and shouldn't affect the RAM.
To check for max CPU speed have CPUZ open when doing a memtest or Prime95, you will see the CPU speed.

First, run Memtestx86 with the RAM in the black slots, first thing in the morning as you did previously.
Report if any errors or none.

Run Memtestx86 with one RAM stick in the first blue slot, report status.
Then run Memtestx86 with the other RAM stick in the first black slot, report status.
We are checking for bad RAM and bad slots.

If these pass after the first cold boot in the morning, try the test again with single stick in blue slot and then black slot at cold boot, one stick at a time.

We are trying to confirm a single RAM stick BSoD with cold boot.

Second thing is to set the RAM timing manually in BIOS.

Read up on it in your MOBO manual, if you have any questions, reply here.

Let's try the JEDEC #4 settings first. 9-9-9-25, leave the rest on auto.
Test for BSoD, which may require the cold boot scenario.

Check you BIOS for the RAM voltage, Vcore, and let us know, if it is 1.50v then let's increase it in small steps.

If you are still getting the BSoD, increase the RAM voltage (set manually) from 1.50v to 1.55v, test.
Then if still BSoD, 1.60v, test.
Then if still BSoD, finally 1.65v, test.
For now I don't recommend going over 1.65v.

The main difference between Intel and AMD RAM is the required voltage, Intel i5 & i7 are usually 1.5v while AMD is usually 1.65v.
Some RAM will run on AMD boards at 1.50v and some won't.

ggrib · Jul 30, 2010

I tried moving to 9-9-9-25 today and it still crashed. I upped the volts by 0.05V but I'll need to wait until tomorrow for another cold boot to test it.

Would it be easier to just buy two new sticks of RAM that I'm 100% certain are compatible with this setup (I was thinking of these Customer Reviews Of CORSAIR XMS3 DHX 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Dual Channel Kit Desktop Memory Model TW3X4G1333C9DHX)?

I'm ok with making a $100 mistake as long as I'm sure changing the RAM will solve the problem. Or do you think these are salvageable?

Thanks for your help/guidance.

Dave76 · Jul 30, 2010

When you say you upped the voltage, is that from 1.5v to 1.55v?
Does it crash after the computer is warmed up?

You can try the cold boot scenario with 1.6v, when possible.

Some RAM is just a bit more difficult to get working, it depends on the RAM and MOBO.

I would test incrementally increasing the voltage, if originally at 1.5v, then 1.55v, then 1.60v, finally 1.65v.
There are instances sited that the increase in voltage does work, but not always.
If they won't run with the timings manually set and voltage manually set the chances dramatically drop, you might be able to play with the timings and get it to work, with the cold boot issue, it will take a long time to test.

If you want to get your system working in a shorter time frame, then I would get different RAM, it's likely going to be the end result, but the voltage increase is worth trying.

G.SKILL has a very good warranty and return policy, or you could try to sell them.

The Corsair TW3X4G1333C9DHX you mentioned or the CMD4GX3M2A1600C8(XMP) are both listed as compatible with your MOBO. Either one are a good choice.

Let us know what you decide and how this turns out, will be helpful to others.

ggrib · Aug 9, 2010

Success!

Hey guys,

Just to follow up. I took out the G Skill RAM and put in Corsair RAM (Newegg.com - CORSAIR XMS3 DHX 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Dual Channel Kit Desktop Memory Model TW3X4G1333C9DHX) and the computer seems to work well now. I guess that was the root cause of the crashes. Lesson learned = always check to make sure the RAM is supported by your MB!

Just wanted to thank everyone who spent time helping me troubleshoot this!

Cheers,
GG

Jonathan_King · Aug 9, 2010

Thanks for reporting, and an extra thanks to Dave who is the expert of RAM.

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