Win 7 install problem. You know, for a change of pace.

[Azurite]

I'm trying to install Windows 7. I have a OEM version of Home Prenium Vista, 32 bit. I'm upgrading to 32 bit home prenium windows 7.

It won't install, however. It just gets stuck at 0% of copying windows files. I let it sit for about 4 hours, and no dice. Any advice?

I should note that I wiped my computer beforehand, and restored it to factory settings, so it has only the basic files on it.

 

[ken9122]

Are you using Vista sp1 or sp2?

 

[Azurite]

SP1, because that's what it said it needed before installation.

 

[torrentg]

Before you attempt upgrade again, use task manager and regular way too, to close all programs that you don't need for Vista to run. That includes 3rd party firewalls, antivirus. Basically, everything that you have installed yourself previously. Make sure they aren't running.

 

[Azurite]

None of these things are running. Like say, it's back to factory settings, so I have no special programs on my computer at all.

 

[torrentg]

In this case, I suggest not burning the .iso to DVD. Either make a bootable usb key to install Windows from or mount the .iso with PowerIso and run setup.exe from a virtual dvd drive.

If you actually bought a physical disc, copy its contents in entirety to any folder anywhere on your system first. Then run setup.exe.

 

[Azurite]

Thanks for the suggestion. I tried that, and nothing. Stays at copying files at 0%.

I should note that it doesn't FREEZE. It just stays there for hours on end.

 

[gregrocker]

First: Check the hash for the ISO if you downloaded it. Use hashtab to rightclick ISO Properties

Burn and Optical drive are eliminated since you booted from USB and got same exact issue, right?

Since there is no OS the next thing to check out for installer file copying freeze is HDD.

Make a bootable copy of your manufacturer's diagnostic tool. I use GWScan (DataLifeguard) for WD which works on most others. Boot into it and do long test which will find and repair surface problems. Then write zeroes to the drive.

Report back.

 

[Azurite]

Alright, I'm going to get back to you within the week. My dog just chewed through my laptop power cable, and I'm racing against the clock to order a new one. I'll be back in a while.

 

[Azurite]

Back. I tried booting it from the USB (I'm not comp smart, so I wasn't aware of this option) and it gets hung at the same point; copying files 0%.

As for the Diagnostic tool, I couldn't find one for ASUS laptops, and the one you linked didn't find any troubles.

 

[gregrocker]

Did you check the ISO's integrity? This could stall the file loading. Try downloading again and burn using ImgBurn (never fails) at 4x with verify, then load new files into root of primary formatted USB key as a second try.

How exactly did you wipe your HDD? Is it pre-formatted?

Do you remember what settings were set back to default when you reset your BIOS? Are your drives correctly to IDE or SATA?

 

[Azurite]

The Windows 7 version I have is the actual retail version. I didn't download an ISO or anything.

I reset my computer to factory settings. As for the IDE or SATA part you're talking about, I'm not sure what you mean.

 

[gregrocker]

You get MS excellent tech support with that retail Win7 purchase. Call them at the number which should be on the disk.

They will help you get it up and running.

I have found in the past MS Tech Support can be worth more than the price of the disk in the education I got.

 

[Azurite]

There isn't a number on the disc for me to use.

I have tried calling MS support. The product key that came with my laptop won't work, and I can't get the product key for Windows 7 until I install the damn thing. Otherwise, it's 60 bucks to get tech support, and that's honestly money I can't afford.

 

[ddeen]

Forget trying to do the upgrade install, instead do a custom install from scratch like this:

http://community.winsupersite.com/b...-windows-7-with-upgrade-media-the-answer.aspx

Remember, all PAYING customers must suffer more problems during installation than the pirates that download Windows 7 for free, in the false assumption that stringent upgrade activation measures will curb the wide spread piracy of Microsoft products.

 

[gregrocker]

The Windows 7 version I have is the actual retail version. I didn't download an ISO or anything.
.

I have tried calling MS support. The product key that came with my laptop won't work, and I can't get the product key for Windows 7 until I install the damn thing. Otherwise, it's 60 bucks to get tech support, and that's honestly money I can't afford.

Sorry I'm confused here. If you have a retail version of Win7 Update, why doesn't it come with a product key? Why would you have to wait til you get it installed to get the product key? A retail version buys you tech support, period.

If you have Vista on your laptop, why would you try that key with Win7 OEM? THere should be a product key in your Win7 OEM package. It is on a single card insert.

 

[Dave76]

There isn't a number on the disc for me to use.

I have tried calling MS support. The product key that came with my laptop won't work, and I can't get the product key for Windows 7 until I install the damn thing. Otherwise, it's 60 bucks to get tech support, and that's honestly money I can't afford.

Welcome to Seven Forums.

The product key should be in the box the disk came in. I haven't even seen the Win7 box, just down loaded it. Try looking on the swing out section, on the side, unless they changed the box. Do OEM versions come in a box?

When you purchase an OEM version of a Windows product, you normally do not get the MS support. The Software support is provided by the OEM, if you didn't get the Win7 through an OEM (Gateway, Asus, Toshiba, etc) then you are the support, if you bought it through one of the OEM companies then they will provide the support.

You can get help here, on Seven Forums.

There are some very good Seven Forums tutorials on installation.
Tutorial quick reference list for Installing Windows 7

Clean Installation with Windows 7

Hope these help.