Solved win 7 service pack 1 install error 8024800d

[rozesky]

I am tried many of the fixes for this error but I cannot get
sp 1 install on my fresh install of win 7

I always get error 8024800d

the standalone installer fails
it tries to use the windows updater and fails

I dont know what else to try

sfc /scannow had no errors
hat fine
and I ran the update readiness download
so I am attaching a copy of cbs.zip

I hope someone can help me

 

[ThrashZone]

Hi and welcome to SevenForums,
How about starting with media that already has sp1 on it
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Post which language and version and we can post a direct link to new media download for you

 

[rozesky]

that is a great idea but, this is a used computer
that was given to my grandson and the bios is
locked with some unknown password so I can't
go into the bios to change the boot order and
I cannot get it to boot a dvd or a usb flashdrive

it is an acer aspire 5532

So I used the recovery to do a clean install of win 7 and
for the first time in a long time i have the updates working
BUT it will not install sp1

 

[torchwood]

Lookin at those logs
Your Install media is way corrupt, as well as reporting access denied errors which is stopping the SP1 install.
please run this tool, copy/paste the output please.
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[torchwood]

Suggest you also follow this link
http://www.smdcode.com/media/service-manuals/laptops/acer/acer-aspire-5532-service-guide.pdf


Roy

 

[rozesky]

ok here is a posting of that windows diagnostics program you had me run

I could not click the copy but I did a screen shot so I am attaching it

 

[rozesky]

Roy
Thank you for the manual for the Acer

I found where to change the boot order BUT again I am stopped because it was
never enabled in the bios and I cant get into the bios because it is passworded

I am very grateful for your help I am still hoping we can get this solved

Julie

 

[torchwood]

Hi Julie,
read pages 33 onward.

As you cant copy this could get a bit tricky
can you
open notepad leave it on your desktop.
now find and open your CBSlog (c>windows>logs>cbs>text document)
once open
click on Edit (top left) then Find >> error (copy/paste entries into the open notepad)
save results, attach in next post.

Roy

 

[rozesky]

I am just attaching the cbs text file

when I did a find for error it returned nothing

so here is the whole file

 

[torchwood]

Hi Julie,
Not a lot of clues in that.
Can you run this (SURT), copy/paste the output.
http://support.microsoft.com/kb/947821
Roy

Back tomorrow gettin late here in Blighty.

 

[rozesky]

what out do I copy and paste I run the update and it was successful then I tried the sp 1 update again and it was not.

 

[rozesky]

Sorry I meant to say what do I copy and post to you?

 

[torchwood]

Hello Julie,
The SURT log (for that KB) will be in the same place as the CBS.
It wont be very big.

Roy

DID you look at those pages i mentioned you will be able to reset

 

[rozesky]

well when I told my Son , about the bios issue in the laptop . He was upset and concerned
so he called the person he bought it from and took it back.

So I guess good news for us...we dont have to search for a fix for that computer (for my grandson)

Thanks for all you help it was great

BTW I am a retired teacher 62 yrs young and I do tutoring and fix seniors computers because
they are on fixed incomes and need help. Keeps me busy and i enjoy it. But these windows 7
update issues are getting more and more troublesome.

Anyway take care