win 7 sp1 not showing up. Checksur unavailable repair files.

[daniep3]

Hi all;
Windows update reports no available updates yet sp1 is not installed. SFC found no violations. Checksur completed and the log is as follows. I have not had any luck finding the files mentioned.
==================================================================

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-02-27 13:27

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI3E80~1.MUM Expected file name Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI3E80~1.cat
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI92EA~1.MUM Expected file name Microsoft-Windows-IIS-WebServer-AddOn-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI92EA~1.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 9854
Found 4 errors
CBS MUM Corrupt Total count: 2
CBS Catalog Missing Total count: 2

Unavailable repair files:
servicing\packages\MI3E80~1.mum
servicing\packages\MI3E80~1.mum
servicing\packages\MI92EA~1.mum
servicing\packages\MI92EA~1.mum
servicing\packages\MI3E80~1.cat
servicing\packages\MI3E80~1.cat
servicing\packages\MI92EA~1.cat
servicing\packages\MI92EA~1.cat
================================================

Any help would be greatly appreciated,

 

[torchwood]

Whoa thats a really old comp,
please run this tool copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[daniep3]

Thanks Roy, here is the MGA outpDiagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {B5A1DB08-2F7F-4CC6-BD11-661D6E9DFC76}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Disabled
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B5A1DB08-2F7F-4CC6-BD11-661D6E9DFC76}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-67814212-1698657939-3321999035</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>U53Jc</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>U53Jc.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20101109000000.000000+000</Date></BIOS><HWID>24BB3607018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B4731799DF39D00</Val><Hash>TE2IkmLeZINNu18+rAJgSV4jzMk=</Hash><Pid>73931-640-1790864-57582</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 090245354543739311054471195430391300249662277852349674
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 28/02/2017 10:43:24

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:14:2017 18:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GH8bFAixHleIQhCHlY2SFzFHCwAc0oeXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
DBGP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG _ASUS_ Notebook
ECDT _ASUS_ Notebook
SLIC _ASUS_ Notebook
SSDT AMI PerfTune
SSDT AMI PerfTune


ut
=============================================

 

[torchwood]

Hi Dani,
can you confirm a couple things
When did you last install/re-install. (Mar 2015?)

Have you updated Office to SP1 -- NOT the same as W7 SP1
(note not sure if its the problem it is pushing out an error code)

Roy

 

[daniep3]

thanks for getting back to me,
This is actually a friends laptop, looking at installed programs, they go back to 2011 and as far as I know that would be about right for when the unit was puchased.

Office 2003 is at sp3, office 2010 has not been initialized / activated.

Thanks, Dan

 

[torchwood]

Hi Dani,
from wiki
Service Pack 1 for Office 2003 was released on July 27, 2004, Service Pack 2 was released on September 27, 2005, and Service Pack 3 was released on September 17, 2007. The last cumulative update for Office 2003, Service Pack 3 resolved several compatibility and stability issues with Windows Vista and later operating systems, and is a roll-up release that contains Service Packs 1 and 2 along with other updates previously released under Windows Update.[8] Mainstream support for Office 2003 ended April 14, 2009, and extended support ended on April 8, 2014, the same time as Windows XP.[9]




According to the tool the licence is non-genuine, which could be easily explained by the above.
copy any detail from that version
Remove Office 2003

REBOOT


Install/activate 2010 copy data back.
rerun the tool

(Ask your friend first)


Roy

 

[daniep3]

Thanks Roy, office 2010 is preinstalled click to run so no license for it. I will try uninstalling office 2003 and see if I can then update windows to sp1 if you think that will work. Out of curiosity where in the log do you see that 2003 is non genuine?

Thanks

 

[torchwood]

the 4005

E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005


Roy

 

[daniep3]

After uninstall of office 2003 and reboot I am still getting the same message when trying to install Windows 7 sp1
Element not found
error :Error_Not_Found (0x80070490)

Any other ideas?

 

[torchwood]

Hi Dan,
Well its certainly moved on
But that error code has a multitude of causes/resolutions.

How long do you want to spend on it,
Quickest fix - clean install with SP1, (details from COA please DO NOT POST CODE)
or
we can try and fix it.
run SURT
http://www.microsoft.com/downloads/details.aspx?familyid=914fbc5b-1fba-4bae-a7c3-d2c47c6fcffc

then sfc /scannow

post the logs


Roy

 

[daniep3]

Here you go;

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-02-28 16:21

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI3E80~1.MUM Expected file name Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI3E80~1.cat
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI92EA~1.MUM Expected file name Microsoft-Windows-IIS-WebServer-AddOn-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI92EA~1.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 4778
Found 4 errors
CBS MUM Corrupt Total count: 2
CBS Catalog Missing Total count: 2

Unavailable repair files:
servicing\packages\MI3E80~1.mum
servicing\packages\MI3E80~1.mum
servicing\packages\MI92EA~1.mum
servicing\packages\MI92EA~1.mum
servicing\packages\MI3E80~1.cat
servicing\packages\MI3E80~1.cat
servicing\packages\MI92EA~1.cat
servicing\packages\MI92EA~1.cat
===========================================================
SFC
==============================================================
2017-02-28 15:28:29, Info CBS Starting TrustedInstaller initialization.
2017-02-28 15:28:29, Info CBS Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2017-02-28 15:28:31, Info CSI 00000001@2017/2/28:23:28:31.191 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee9d7f0ad @0x7feeb279849 @0x7feeb2434e3 @0xff16e94c @0xff16d769 @0xff16daff)
2017-02-28 15:28:31, Info CSI 00000002@2017/2/28:23:28:31.191 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee9d7f0ad @0x7feeb2c6816 @0x7feeb292aac @0x7feeb2435b9 @0xff16e94c @0xff16d769)
2017-02-28 15:28:31, Info CSI 00000003@2017/2/28:23:28:31.191 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee9d7f0ad @0x7fee9b38738 @0x7fee9b38866 @0xff16e444 @0xff16d7ae @0xff16daff)
2017-02-28 15:28:31, Info CBS Ending TrustedInstaller initialization.
2017-02-28 15:28:31, Info CBS Starting the TrustedInstaller main loop.
2017-02-28 15:28:31, Info CBS TrustedInstaller service starts successfully.
2017-02-28 15:28:31, Info CBS SQM: Initializing online with Windows opt-in: False
2017-02-28 15:28:31, Info CBS SQM: Cleaning up report files older than 10 days.
2017-02-28 15:28:31, Info CBS SQM: Requesting upload of all unsent reports.
2017-02-28 15:28:31, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2017-02-28 15:28:31, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2017-02-28 15:28:31, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2017-02-28 15:28:31, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2017-02-28 15:28:31, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2017-02-28 15:28:31, Info CBS NonStart: Checking to ensure startup processing was not required.
2017-02-28 15:28:31, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x176f7b0
2017-02-28 15:28:31, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2017-02-28 15:28:31, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1fc
2017-02-28 15:28:31, Info CSI 00000007@2017/2/28:23:28:31.955 CSI perf trace:
CSIPERF:TXCOMMIT;3943
2017-02-28 15:28:31, Info CBS NonStart: Success, startup processing not required as expected.
2017-02-28 15:28:31, Info CBS Startup processing thread terminated normally
2017-02-28 15:28:31, Info CSI 00000008 CSI Store 3478192 (0x00000000003512b0) initialized
2017-02-28 15:28:31, Info CBS Session: 30577178_1605744821 initialized by client lpksetup.
2017-02-28 15:28:32, Info CBS Session: 30577178_1605744821 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]
2017-02-28 15:29:16, Info CBS Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20170228232829.cab.
2017-02-28 15:39:08, Info CBS Reboot mark refs incremented to: 1
2017-02-28 15:39:08, Info CBS Scavenge: Starts
2017-02-28 15:39:08, Info CSI 00000009@2017/2/28:23:39:08.111 CSI Transaction @0x359ad0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"

2017-02-28 15:39:08, Info CBS Scavenge: Begin CSI Store
2017-02-28 15:39:09, Info CSI 0000000a Performing 1 operations; 1 are not lock/unlock and follow:
Scavenge (8): flags: 00000017
2017-02-28 15:39:09, Info CSI 0000000b Store coherency cookie matches last scavenge cookie, skipping scavenge.
2017-02-28 15:39:09, Info CSI 0000000c ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=7
2017-02-28 15:39:09, Info CSI 0000000d Creating NT transaction (seq 2), objectname [6]"(null)"
2017-02-28 15:39:09, Info CSI 0000000e Created NT transaction (seq 2) result 0x00000000, handle @0x228
2017-02-28 15:39:09, Info CSI 0000000f@2017/2/28:23:39:09.156 CSI perf trace:
CSIPERF:TXCOMMIT;46913
2017-02-28 15:39:09, Info CBS Scavenge: Completed, disposition: 0X1
2017-02-28 15:39:09, Info CSI 00000010@2017/2/28:23:39:09.187 CSI Transaction @0x359ad0 destroyed
2017-02-28 15:39:09, Info CBS Reboot mark refs: 0
2017-02-28 15:39:09, Info CBS Idle processing thread terminated normally
2017-02-28 15:39:09, Info CBS Ending the TrustedInstaller main loop.
2017-02-28 15:39:09, Info CBS Starting TrustedInstaller finalization.
2017-02-28 15:39:09, Info CBS Ending TrustedInstaller finalization.
2017-02-28 16:19:44, Info CBS Starting TrustedInstaller initialization.
2017-02-28 16:19:44, Info CBS Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2017-02-28 16:19:45, Info CSI 00000001@2017/3/1:00:19:45.805 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee756f0ad @0x7fee7dd9849 @0x7fee7da34e3 @0xffade94c @0xffadd769 @0xffaddaff)
2017-02-28 16:19:45, Info CSI 00000002@2017/3/1:00:19:45.820 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee756f0ad @0x7fee7e26816 @0x7fee7df2aac @0x7fee7da35b9 @0xffade94c @0xffadd769)
2017-02-28 16:19:45, Info CSI 00000003@2017/3/1:00:19:45.820 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee756f0ad @0x7feeacd8738 @0x7feeacd8866 @0xffade444 @0xffadd7ae @0xffaddaff)
2017-02-28 16:19:45, Info CBS Ending TrustedInstaller initialization.
2017-02-28 16:19:45, Info CBS Starting the TrustedInstaller main loop.
2017-02-28 16:19:45, Info CBS TrustedInstaller service starts successfully.
2017-02-28 16:19:45, Info CBS SQM: Initializing online with Windows opt-in: False
2017-02-28 16:19:45, Info CBS SQM: Cleaning up report files older than 10 days.
2017-02-28 16:19:45, Info CBS SQM: Requesting upload of all unsent reports.
2017-02-28 16:19:45, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2017-02-28 16:19:45, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2017-02-28 16:19:45, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2017-02-28 16:19:45, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2017-02-28 16:19:45, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2017-02-28 16:19:45, Info CBS NonStart: Checking to ensure startup processing was not required.
2017-02-28 16:19:45, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x197fda0
2017-02-28 16:19:45, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2017-02-28 16:19:45, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1e4
2017-02-28 16:19:45, Info CSI 00000007@2017/3/1:00:19:45.961 CSI perf trace:
CSIPERF:TXCOMMIT;1240
2017-02-28 16:19:45, Info CBS NonStart: Success, startup processing not required as expected.
2017-02-28 16:19:45, Info CBS Startup processing thread terminated normally
2017-02-28 16:19:45, Info CSI 00000008 CSI Store 3618224 (0x00000000003735b0) initialized
2017-02-28 16:19:45, Info CBS Session: 30577185_2281027750 initialized by client WindowsUpdateAgent.
2017-02-28 16:19:45, Info CBS Appl: detect Parent, Package: Package_for_KB947821~31bf3856ad364e35~amd64~~6.1.34.0, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present

end of part 1 (of 3)

 

[daniep3]

Will try to upload cbs log as it is too large

 

[daniep3]

Hi Roy, did you get the logs? Page 2

Thanks,
Dan

 

[daniep3]

Bump