Win 7 x64, brand new built, BSODs

[jonyip]

Hi all,

Just built this new PC:
Original Retail Windows 7 Pro x64
Built entire computer two days ago
Several BSODs since
Rest of the info should be in the attached diagnostic files.

I really appreciate any and all help you all can give! Reaching my wits end.

Thanks,
Jon

 

[jcgriff2]

Hi -

One of the 2 dumps was corrupted.

This appears to be unknown hardware failure to me.

Run --> http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Also, run the Driver Verifier -- Driver Verifier - jcgriff2.com

Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-dbug_jonyip_Windows7x64_09-23-2010_jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-dbug_jonyip_Windows7x64_09-23-2010_jcgriff2_.txt.zip

Regards. . .

jcgriff2


`
BSOD BUGCHECK SUMMARY

[FONT=lucida console]Built by: 7600.16617.amd64fre.win7_gdr.100618-1621[/FONT]
[FONT=lucida console]Debug session time: Thu Sep 23 18:45:55.964 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 1:49:28.385[/FONT]
[FONT=lucida console]Probably caused by : memory_corruption ( nt!MiEmptyPageAccessLog+33 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x3B[/FONT]
[FONT=lucida console]PROCESS_NAME:  dwm.exe[/FONT]
[FONT=lucida console]Bugcheck code 0000003B[/FONT]
[FONT=lucida console]Arguments 00000000`c0000005 fffff800`02f79763 fffff880`06e7bfb0 00000000`00000000[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

Windows 7 x64 - Corrupted Dump

[FONT=lucida console]Opened log file 'C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\_99-dbug.txt'[/FONT]
[FONT=lucida console]Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64[/FONT]
[FONT=lucida console]Copyright (c) Microsoft Corporation. All rights reserved.[/FONT]
 
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\092310-14024-01.dmp][/FONT]
[FONT=lucida console]Mini Kernel Dump File: Only registers and stack trace are available[/FONT]
[FONT=lucida console]DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff780`ffff0000?[/FONT]
[FONT=lucida console]DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00001f80?[/FONT]
[FONT=lucida console]DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000006?[/FONT]
[FONT=lucida console]DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff700`01080000?[/FONT]
[FONT=lucida console]DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`02e84640?[/FONT]
[FONT=lucida console]Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols[/FONT]
[FONT=lucida console]Executable search path is: [/FONT]
[FONT=lucida console]Debugger can not determine kernel base address[/FONT]
[FONT=lucida console]Windows 7 Kernel Version 7600 MP (4 procs) Free x64[/FONT]
[FONT=lucida console]Product: WinNt, suite: TerminalServer SingleUserTS[/FONT]
[FONT=lucida console]Machine Name:[/FONT]
[FONT=lucida console]Kernel base = 0xfffff800`02e14000 PsLoadedModuleList = 0x00000000`00000000[/FONT]
[FONT=lucida console]Debug session time: Thu Sep 23 22:16:48.628 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:07:30.438[/FONT]
[FONT=lucida console]Debugger can not determine kernel base address[/FONT]
[FONT=lucida console]Loading Kernel Symbols[/FONT]
[FONT=lucida console]...............................................................[/FONT]
[FONT=lucida console]................................................................[/FONT]
[FONT=lucida console]..................[/FONT]
[FONT=lucida console]Loading User Symbols[/FONT]
[FONT=lucida console]Loading unloaded module list[/FONT]
[FONT=lucida console].....[/FONT]
[FONT=lucida console]ERROR: Unable to find system thread 81[/FONT]
[FONT=lucida console]ERROR: The thread being debugged has either exited or cannot be accessed[/FONT]
[FONT=lucida console]ERROR: Many commands will not work properly[/FONT]
[FONT=lucida console]ERROR: Exception 80000003 occurred on unknown thread 81[/FONT]
[FONT=lucida console]?: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q[/FONT]
[FONT=lucida console]WARNING: The debugger does not have a current process or thread[/FONT]
[FONT=lucida console]WARNING: Many commands will not work[/FONT]
[FONT=lucida console]Extension called without current PC[/FONT]
[FONT=lucida console]c0000005 Exception in ext.analyze debugger extension.[/FONT]
[FONT=lucida console]    PC: 00000000`694cce8a  VA: 00000000`00000030  R/W: 0  Parameter: 00000000`00000000[/FONT]
[FONT=lucida console]                 ^ Illegal thread error in '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q'[/FONT]
 
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]
 
[FONT=lucida console]by [COLOR=navy]jcgriff2     [/COLOR][/FONT]
 
[FONT=lucida console][COLOR=navy]       J. C. Griffith, Microsoft MVP[/COLOR]   [/FONT]
 
[FONT=lucida console]         [URL="https://mvp.support.microsoft.com/profile/Griffith"][COLOR=#000055][U]https://mvp.support.microsoft.com/profile/Griffith[/U][/COLOR][/URL]   [/FONT]
 
[FONT=lucida console]         [URL="http://www.jcgriff2.com"][COLOR=#000055][U]www.jcgriff2.com[/U][/COLOR][/URL] [/FONT]
 
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]

 

[jonyip]

Thanks so much for the help so far jcgriff, just wanted to add this other dump that just happened.

Is there any new info in there potentially? Will run driver verifier/memtest tonight!

 

[jonyip]

Memtest ran without issue for several passes, but when I tried to use driver verifier. Windows keep blue screening until I loaded into safe mode. Here's the minidump that I recovered. Thanks!

 

[jcgriff2]

Hi -

There is OS Corruption occurring - this Microsoft OS video-save related driver's name = RDPCDD.sys -

[FONT=lucida console][COLOR=navy]RDPC[/COLOR][COLOR=red][B]?[/B][/COLOR][COLOR=navy]D.sys[/COLOR]   Mon Jul 13 20:16:34 2009 (4A5BCE62)[/FONT]

That is how it appeared in the dumps - with the question mark in its name

Further evidence of OS corruption - Unknown_Module

[FONT=lucida console][COLOR=navy][B]Unknown_Module[/B][/COLOR]_fffff880`03ea9000 Mon [COLOR=red]May 18[/COLOR] 08:17:04 [COLOR=red]2009[/COLOR] (4A1151C0)[/FONT]

Check in c:\windows\system32\drivers - click on "Date" column to sort by date and look for a driver with 18 May 2009 timestamp -- what is its name?

I do believe unknown hardware failure is responsible. One other thought - what is origin of Windows 7 OS? Did it come pre-installed on system or did you purchase full retail copy?


Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-dbug_jonyip_Windows7x64_09-25-2010_jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-dbug_jonyip_Windows7x64_09-25-2010_jcgriff2_.txt.zip

Regards. . .

jcgriff2

`


BSOD BUGCHECK SUMMARY

[FONT=lucida console]Built by: 7600.16617.amd64fre.win7_gdr.100618-1621[/FONT]
[FONT=lucida console]Debug session time: Sat Sep 25 00:25:38.732 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:00:13.183[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xA[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]Bugcheck code 0000000A[/FONT]
[FONT=lucida console]Arguments 00000000`00000001 00000000`00000002 00000000`00000000 fffff800`02ea8436[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16617.amd64fre.win7_gdr.100618-1621[/FONT]
[FONT=lucida console]Debug session time: Fri Sep 24 17:31:45.328 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:03:08.748[/FONT]
[FONT=lucida console]*** WARNING: Unable to verify timestamp for MpFilter.sys[/FONT]
[FONT=lucida console]*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys[/FONT]
[FONT=lucida console]Probably caused by : memory_corruption[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x19_3[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  CODE_CORRUPTION[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]Bugcheck code 00000019[/FONT]
[FONT=lucida console]Arguments 00000000`00000003 fffffa80`03962590 ffff0080`03962590 fffffa80`03962590[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[reventon]

Also - run these hardware tests too

http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html (run the Blend test as well as the Small FFT test)

Hard Drive Testing:

First run chkdsk

START -> type cmd.exe -> Right-click -> run as admin -> type chkdsk /r /f -> Press Y at prompt -> restart computer.

Also to check the drive's physical state run SeaTools

Download SeaTools for DOS from here: SeaTools | Seagate

Follow the instructions to run it. After it has detected the drive, select Basic Tests, then Long Test and let it run.