Win Crashes WHen Using Printer

[cadrake]

Win 7 Home Deluxe
HP 6700 Printer

When I printed a test page I got the blue screen of death and the computer shut down before I could note the problem printed at the bottom of the blue screen. Any clues or starting point to resolve the problem, please? I'm not a sophisticated computer guru.

 

[pscowboy]

That's not enough info to get you an answer.

Firstly, fill in all your specs.

If you shut down the printer, is your Windows functioning perfectly otherwise?

 

[VistaKing]

Hi cadrake

Take a look at this tutorial below

:ar: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[cadrake]

The darn thing just crashed again. Will this help?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002E83B45
BCP3: FFFFF8800AB4EDC0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\032613-21949-01.dmp

The only other problem is that the blue circle adjacent to the wireless Logitech M305 wireless mouse pointer is flashing onstantly whether the mouse is being moved or not.

 

[VistaKing]

Upload the dmp file as in the tutorial .