win32k.sys and SYSTEM_SERVICE_EXCEPTION causing BSOD, tried everything

[youssefnasser94]

Hello,

I'm so frustrated, Please for god's sake, someone help...

DMP file analysis:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9600014665c, fffff8800a5277b0, 0}

Probably caused by : win32k.sys ( win32k!InternalRebuildHwndListForIMEClass+94 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600014665c, Address of the instruction which caused the bugcheck
Arg3: fffff8800a5277b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
win32k!InternalRebuildHwndListForIMEClass+94
fffff960`0014665c 498b8398000000 mov rax,qword ptr [r11+98h]

CONTEXT: fffff8800a5277b0 -- (.cxr 0xfffff8800a5277b0)
rax=fffff900c060b5a0 rbx=fffff900c2046840 rcx=000000000000c026
rdx=0000000000000001 rsi=fffff900c20543a0 rdi=fffff900c2046840
rip=fffff9600014665c rsp=fffff8800a528180 rbp=fffff900c06b4c40
r8=fffff900c0580a70 r9=0000000000000012 r10=fffff8800468fcc8
r11=0000000008000000 r12=fffff900c2046770 r13=fffff900c20543a0
r14=0000000000000000 r15=000007fefb937b04
iopl=0 nv up ei pl nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206
win32k!InternalRebuildHwndListForIMEClass+0x94:
fffff960`0014665c 498b8398000000 mov rax,qword ptr [r11+98h] ds:002b:00000000`08000098=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: explorer.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff9600014665c

STACK_TEXT:
fffff880`0a528180 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!InternalRebuildHwndListForIMEClass+0x94


FOLLOWUP_IP:
win32k!InternalRebuildHwndListForIMEClass+94
fffff960`0014665c 498b8398000000 mov rax,qword ptr [r11+98h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!InternalRebuildHwndListForIMEClass+94

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 54163648

STACK_COMMAND: .cxr 0xfffff8800a5277b0 ; kb

FAILURE_BUCKET_ID: X64_0x3B_win32k!InternalRebuildHwndListForIMEClass+94

BUCKET_ID: X64_0x3B_win32k!InternalRebuildHwndListForIMEClass+94

Followup: MachineOwner
---------

I keep getting BSOD, tried ram test, no errors found, tried antivirus, no malware, tried formatting, still same issue, tried everything you can imagine, even updated the drivers, still same problem, any help is highly appreciated.

 

[Paul Black]

Hi youssefnasser94, welcome to Seven Forums,

It might be best if you post the full BSOD report. This link will show you how => BSOD - Posting Instructions.

I hope this helps!

 

[Paul Black]

Hi youssefnasser94,

Please update your system specifications in your UserCP > Edit System Spec setup. It will help us to help you!

This tutorial [Published by Brink and written by CyberZeus] makes doing this very easy =>
How to See Your System Specs with "System Info".

Thanks.

 

[axe0]

Unfortunately, the analysis of the BSOD dump tells very little.

As Paul Black stated, please upload the report from the Posting Instructions.