Win7 backup & updates fail

[pdb430]

Continuing saga. Since fixing 'user profile failure', can't get Win Updates or Backup to work. Used REimage as recommended. It says it fixed a lot of stuff, but didn't fix my problems. It ran abt 1 hour just on '~checking desktop malware', but finished without any msg. Tried calling them... three attempts ended in black hole. I would be perfectly happy to go back to older backup with system image and user files. Would that fix it or make matters worse?

 

[torchwood]

Paul,
not to sure about that prog.
Please run sfc /scannow,
and chkdsk.
see what they come as.

Might be easier to go back to a
LAST KNOWN GOOD image

Roy

 

[MoxieMomma]

Paul,
not to sure about that prog.

I agree. If that is the "Reimage" program to which I think the OP might be referring, I would steer clear.

I suggest following torchwood's advice.

Cheers,
MM

 

[pdb430]

Progress?

Reverted to previous backup which worked. Got msg '~some program or system files were not restored because they could not be placed in original location..." Backed up new installation. It and windows update worked accept...Last update said ' Update 3 of 2 failed due to unknown error Code 80070490. What does all this mean?

 

[torchwood]

As you backed up from an image its likely the your system needs to be reregistered.
The error relates to a permissions problem.
please run this tool, copy/paste the results.
http://go.microsoft.com/fwlink/?LinkID=52012

If im correct in the WAT section towards the bottom it wll show as
not registered.

Roy

 

[pdb430]

Ran link as suggested. Ran diagnostics, but see no "WAT" section on any tab. What did I miss?

I think you wanted my to post the results? Which tab do you want?