win7 pc crashing

[mister smith]

Hello,

My apologies if I have not supplied enough info. or conformed to any of the rules. My first post/thread. I have had my win7 desktop for a couple of months and it has been relatively ok. It had crashed several times but recovered, I suspected ssd drive was causing problems as it disappeared from bios when I tried to boot from it. I have got a replacement from the pc supplier but in the meantime I had been running from a ide drive that I had attached to the MOBO. Fortunately I had taken an image of the OS before the ssd was determined as the problem. I have been running ok for several days without any problems but this morning pc crashed. I consider myself reasonably competent with computers this is way out of my depth and I would be VERY Very grateful if you could help me.

I am attaching files requested for BSOD but the Windows_NT6_BSOD_jcgriff2.zip seems a little large after compression.

Many thanks Carl.
Computer Name: CARL-PC

System Vendor
Manufacturer
Serial Number
Model

BIOS Information
Vendor American Megatrends Inc.
Version 1101
Board Product ID P7H55-M

Processor Information
Summary 1 Physical Processors / 2 Cores / 4 Logical Processors / 64 bits
Name Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz
Vendor GenuineIntel
Original System Clock 133 MHz

Storage Device Information
Disk 0 250.0 GB ST3250820A Seagate
Disk 1 Canon MP220 series USB Device Canon
DVD Writer 0 Optiarc DVD RW AD-7260S ATA Device Sony

Logical Disk Information
C:\ Local Disk Size: 111.6 (GB) Free: 59.6 (GB)
G:\ DVD
H:\ Removable Disk

Memory Information
Slot 1 DDR3 (PC3-10700H) 2048 MBytes Mushkin
Slot 2 DDR3 (PC3-10700H) 2048 MBytes Mushkin

Display Adapter Information
ATI Radeon HD 5450 512 MBytes

Sound Adapter Information
AMD High Definition Audio Device Advanced Micro Devices
Realtek High Definition Audio Realtek

Network Adapter Information
Apple Mobile Device Ethernet Connected
Realtek PCIe GBE Family Controller WIRED Connected [100 Mbps]

Operating System
Type Windows 7 Professional x64 Service Pack 1

 

[MvdB]

Hello Mister Smith, welcome to SF!

Are you running MSE, or, if not, Windows Defender?

If so...It could be there is a conflict with earlier/other AV files.

But chances are there is something wrong with your memory. Please test:
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

As this test circumvents W7, it'll tell us something on HW/BIOS.

 

[mister smith]

Hello MvdB,

Thankyou for your welcome and swift reply.

Yes I do run MSE. I also have winpatrol running and I was wondering if this could cause problems?

I will run the memtest, again, many thanks for your help.

 

[MvdB]

Well, that is a matter of opinion and, I guess, not really an exact science. In this forum you'd probably find a lot of different opinions on that. From personal experience I can say that Avast! in combination with Malwarebytes Anti-Malware is a proven combination. I do know that these combinations can prove to be tricky. I'd say, just test it, don't risk it. As a test, remove winpatrol (make sure you can reinstall later) and use Malwarebytes, (again, only as a test) to see if that makes a diff.

 

[mister smith]

tried memtest

I think that winpatrol and mse will tolerate one another...but what I think is more significant is memtest failed! I was not expecting that. It threw up errors with both modules in 2x2GBs so tried testing individual mem in different slots. The results were a bit conflicting but I can get both modules to pass (only 1 pass) in certain slots. I then tried swapping the modules around from there original slots and this passed, albeit again to 1 pass. I am starting to think that the bios setting might be putting this configuration a bit close to the edge.

I realise that overnight testing will be more conclusive and I will do that tonight.

I would be grateful for your opinion and any further advice you might have.

Many thanks, Carl.

 

[MvdB]

I know it takes a long time but if in doubt it is wise to follow the tut on memtesting to the letter. The thing is that an error can be from a stick and/or a slot. You need to figure out which it is and it could be both....

 

[mister smith]

Thanks Mvdb,

I realise to conclusively test memory it needs to be "soak" tested. With the modules swapped the system ran for 10:17 hours and did 12 passes without error. I think the timings are very critical and in this position it works fine.

In the past the system crashed very intermittently. I am not sure how win7 copes with those memory errors and I am surprised it performed as well as it did. Hopefully this is the resolution to this. I run my business on this computer and these sorts of faults really eat away at the time.

Thanks very much for your help. I hope this has cured it.

Cheers,

Carl.

 

[MvdB]

Hope so too Carl, specially if you run your business on it, it's way more critical than a lot of the situations we encounter here. Please be sure to have a W7 Repair disk and backups up-to-date. At the end of the day, IF something really goes belly-up... you can always easily rebuild.
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

This would help repair but does not do clean installs, you have your W7 DVD for that + your backups...

 

[mister smith]

hello Mvdb,

It has crashed again, this is so intermittent ...the worse type of fault, do you have any other ideas?

 

[MvdB]

Upload that dump please?

 

[mister smith]

I have setting to automatically restart, is the dump going to be of use? is it the kernel or minidump? do you have some instruction.

Thanks

 

[MvdB]

Minidump , and yes, it will be useful...

 

[mister smith]

Hello Mvdb,

I think I have uploaded minidump.

Thanks